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Reviews of Holiday Inn Express & Suites McAlester, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites McAlester, an IHG Hotel
1811 S Peaceable Rd, McAlester, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 390 out of 671 reviews" "
Rating 8 - Good. 184 out of 671 reviews" "
Rating 6 - Okay. 59 out of 671 reviews" "
Rating 4 - Poor. 18 out of 671 reviews" "
Rating 2 - Terrible. 20 out of 671 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sherryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and welcoming...Thank you! It's important to us to feel welcomed after a long travel. The room was great, beds were comfy and the bathroom was especially clean and well stocked. We enjoyed Braums :) Not fancy; but good.
Stayed 1 night in Mar 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, bed was very comfortable. Lots of options for breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was great! Very comfortable and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was worried because I don’t know the area and the price was so affordable but this was one of the best hotels I’ve ever stayed at. Very clean, lots of space and great breakfast!
Stayed 1 night in Feb 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Desk clerk was very friendly and helpful. Breakfast was adequate.
Stayed 1 night in Jan 2024

6/10 Okay

Tammy

Liked: Property conditions & facilities, room comfort
just ok
upon arrival there was poor lighting under the awning and the trash can was overflowing with trash where I observed the front desk attendant smoking at a later time. also all lighted parking on the street side of building was taken and I had to park in the unlight back part and that wad concerning, the room was lovely but the key card only worked the first time and I had to go get it fixed for my second arrival, I was on the complete opposite side of front desk service. The deal braker was no ICE on the 4th floor and I had no hot water for my shower. seemed to be a newer facility so why didn't these things work.??
Stayed 1 night in Jan 2024

10/10 Excellent

Diana Sue

Stayed 1 night in Jan 2024

10/10 Excellent

Aubrey

Stayed 1 night in Jan 2024

6/10 Okay

Tricia

Stayed 1 night in Jan 2024

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was super friendly. Our first rooms heat wouldn’t come on but they moved us quickly and all was good. Bed great! Pillows great! Breakfast was very good too!
Stayed 1 night in Jan 2024

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overnight stay
Just a quick overnight stay on the road. It was fine with the highlight being great water pressure in the shower.
Stayed 1 night in Jan 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Neetha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas fun
Travis was great and the beds were super comfortable me and my family had a great time!
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Shelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time staying here. It was nice, but didn’t have a mirror in the room itself only in the bathroom.
Stayed 1 night in Nov 2023

6/10 Okay

Eugene, Newark

Travelled with partner
Disliked: Property conditions & facilities
The bed was very comfortable and there was a choice of firm or soft pillows which was very nice. However the overall condition of the room needed some maintenance. The shower enclosure caulking had mold, the shower head had mold, and the shower head was not strapped in the wall and it moved back and forward. One of the drawer handles had come completely loose and fell off. There was a light missing above the coffee brew station. The staff could not freshen our room after our first day (we spent two nights) because of staffing shortages. Over all I would not recommend this hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

manapexoonuga

Stayed 1 night in Nov 2023

4/10 Poor

Heather

Travelled with partner
That was the most uncomfortable bed and the absolute worst pillows I have ever slept on. My husband and I had the worst neck pain the next day.
Stayed 1 night in Nov 2023

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Christin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay!
The only complaint I have is that the lobby area and elevator could use a deep clean. All the work traffic going in and out makes it smell musty.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bugs
Our room had lots of bugs and things didn’t work. No staff really around to answer questions or help with issues.
Stayed 1 night in Oct 2023

4/10 Poor

Annie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The AC units were not working. The sheets were dirty. Large black marks and brown spots on comforter. The desk clerk moved our room but the humidity in the room was horrible. Clean sheets is a must.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very comfortable!
Stayed 1 night in Aug 2023

10/10 Excellent

Willie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Stayed 2 nights in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new!
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean, good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms
Stayed 2 nights in Jul 2023

4/10 Poor

micah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room was not ready when we arrived at 3:30. The hot tub is green and filled with dirt, algae, and flowers. It was blocked off with a cone. Our key card worked at first but not later. HD to get reprogrammed but then still didn’t work. Worker finally gave a new card. Guy at front desk is friendly, just have had a lot of issues.
Stayed 1 night in Jul 2023

10/10 Excellent

Billy

Travelled with family
Great hotel
Stayed 1 night in Jul 2023

8/10 Good

Amy

Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

Amy, Allegan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Comfortable beds. Very friendly and helpful staff.
Stayed 1 night in Jun 2023

8/10 Good

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
No properly staffed to provide daily room cleaning. Otherwise, a very pleasant experience.
Stayed 4 nights in Jun 2023

4/10 Poor

Alicia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room had a bad smell.
Stayed 1 night in Jun 2023

10/10 Excellent

Deana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spacious rooms, comfy beds, breakfast was so much better than most hotel breakfasts I’ve had 10/10 recommend!!
Stayed 1 night in Jun 2023

6/10 Okay

Wanda

Disliked: Cleanliness, property conditions & facilities
Breakfast incomplete or not working. Staff nice carpet dirty.
Stayed 1 night in Jun 2023

10/10 Excellent

Karianne, Park City

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Having dumpsters all around the grounds was not ideal. Breakfast was great!
Stayed 1 night in Jun 2023

8/10 Good

Amy

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Erin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 1 night in May 2023
Response from Tammy Heims, ADOS on 19 May 2023
Roger,Thank you for taking the time to give us a review. We value your loyalty very much.Best Regards,