Matzendorf Holidays from £300

We travel a lot but we have never seen such a nice staff anywhere. Shayan is a sweetheart and extremely nice and helpful. My son was sick and one of staff went out of her way to make kitchen make a soup for him. You don’t see these kind of stuff often. Thank you to all the staff.!

We stayed at Hapimag for 5 nights and had a mixed experience. Location: Very central, with Interlaken Ost and West both about a 10–15 minute walk. Convenient, but less so when temperatures are in the high 80s and there is no AC. No AC: None of the rooms have AC. The small plastic fans provided are poor quality and mainly circulate air. Opening the balcony door helps at night, but lets in bugs and, depending on your neighbors, cigarette smoke. Rooms: Spacious and comfortable, with a useful kitchenette and clean bathrooms. The pool looked clean and the kids’ play area is a nice addition. However, the exterior looks much better online, and the colorful balcony shutters are unattractive. Service: Housekeeping is limited and guests must take their own trash outside. Items like an iron, microwave, or body lotion must be requested and often collected yourself. Resort? Calling yourself a “resort” does not make you one. This property is nowhere close to a true resort. It feels more like an apartment-style hotel/Airbnb with fewer services. The “we are not a hotel, we are a resort” explanation from staff doesn’t change that. Breakfast: Decent selection, but exactly the same every day. Early breakfast (7:30–8) was fresh and clean; by 10, items were often empty and the area less clean. Staff could be more proactive with clearing tables, refilling food, and providing cups. Overall: An okay stay, mainly because of the room size and location, but nothing special enough to make us retu

Room was very comfortable and clean with nice amenities but no fridge to store my meds in. I was fortunate that I had frozen water bottles so it was able to stay cold during my stay.