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"Staff was nice. Hotel was kept up well. "

"Not applicable "

"It’s an airport hotel so you can’t expect too much. Waiting for the airport shuttle in the cold for 45 min in the middle of the night is how it began. Then we only got one room although we booked two. The no refund policy tells you everything. If there was some level of customer service, that would not be needed. "

"Breakfast was good. Staff very helpful. Shuttle bus pick up at JFK was smooth. My room was located on a flight path."

"Clean hotel and good for travelers. There is nothing close by to walk to and I would not recommend walking around in the night. Need a car or uber to go anywhere. Good hotel for an overnight stay."

"My experience was ok in some areas but definitely have feedback for the hotel staff. The restaurant service was VERY slow--there were only a few of us in the area and it took over 45 minutes to get my food, and it was terrible food. It was not cooked well (I had seafood) so you can imagine what occurred. My second night, I needed to get to bed early so I could get to the airport knowing I'd experience delays and the hotel security kept coming up to my room and banging on my door for whatever reason. I finally called the desk after the second episode (I did not open the door) and asked if the hotel was on fire or something--otherwise do not disturb me with anxious security/staff. There was no valid reason for them to bang on my door--later finding out that there was a bag of old food outside my door and they wanted to know if it was mine--why didn't they just throw it away? If it was mine, I would have brought it in my room! The hotel accommodations were fine-clean without many amenities."

"The property was not especially updated. Furniture used tired"

"Convenient "

"Very convenient and clise to JFK airport, a 10 minute shuttle ride to terminal 5!"