Marlin Alley

Food and service way over the top! This resort exceeded all expectations, we couldnt believe how excellent the food was, the breakfast buffet is incredible, made to order omelets and everything in between! Pool bar and poolside service was stellar, you sit down in the pool area and a server immediately comes up to you and brings you anything you want and its all excellent! All of the restaurants have different offerings and each one is better than the last! You walk out of your ocean view suite and theres a driver right there to take you wherever you want, resort is huge so this was extremely helpful. From the moment you pull up until the moment you leave you are pampered! The staff is proud of what they do and are truly dedicated to their jobs and what the property is all about. Go there, dont hesitate to book, you wont be disappointed, make sure you go all inclusive!

This was our first time staying at the Hard Rock. This resort is about a 45 min drive from the SJD airport, quick and safe road. The entertainment at this resort was fantastic. From the live music/bands throughout the day to the nightly shows. We traveled with our 8yr old daughter and she loved the entertainment and the slides at the pool. There are several family friendly pools to choose from and all provided plenty of pool chairs. The buffet (breakfast and dinner) food was ok, but not great. For dinner we had dinner at Toro (the steakhouse) 3/10: service was grea, food took way too long to come out (almost an hour), and steak was pretty flavorless; Zen 10/10: food and service were EXCELLENT; Umo 10/10: food and service were also great, highly recommend! Food at the pool was also ok (5/10). A few of the downfalls for this resort: 1) the pacific side is much windier during this time of year (we traveled in April), so it gets pretty windy at the pools and they are not able to open the umbrellas because of this. 2) For the resort only being about 7 yrs old, the rooms are pretty weathered. We stayed in a Jr. Suite, the grout in the bathroom is extremely dirty and it just gave that not so clean feeling. 3) the property is pretty big and they do offer a variety of entertainment throughout the day. We stayed for 5 days and every day there was inconsistency with their entertainment schedule provided via tablet in-room. Overall it was a good stay (6/10)

Everything was top notch, clean, friendly, they knew your name after the first day…and your drink order