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It seems like this is an old hotel having gone a renovation, exceptionally clean and good sized rooms. However our bed was awful; could feel the springs from under. Also the restaurant attached to the accommodation is quite strange. It’s almost like ‘silver service’ but the buffet food was quite dry and only just warm. Breakfast was much better. Service was lovely
Lovely hotel and staff, the food in the restaurant was super.
Helena
Stayed 2 nights in Jul 2022
2/10 Terrible
Lea rosane, CULVER CITY
Travelled with partner
12 Sept 2021
Unfortunately I had a problem with my car then couldn’t make it to the hotel. Missed my stay 💔😞and couldn’t get back my money.
Lea rosane
Stayed 1 night in Sep 2021
Response from Helder Silva on 13 Sept 2021
Dear Mrs. Lea ,
We are very sad and feeling injustice with your VERY negative review.
As our team informed, you missed the check in in our hotel and only informed u on the following night. The hotel had the prejudice with one missing room and as you already know, we cannot refund because we had to make the payment for the agent/online booking platform, where you have made your reservation.
It is with very sadness that we receive this unfair review, however is your opinion and we cannot do nothing about it.
Have a great week and hope we can see you in one of our hotels in a near future.
Best regards,
Hotéis Cristal
Situated in the town center, the hotel is close to all services. It’s clean and newly refurbished. The staff is very nice and the Covid procedures were well defined and communicated. We received masks At check in and alcohol wipes. The breakfast was very good and the room was well turned out and clean. The door was sealed with the European ‘Clean and Safe’ certification. Lovely stay.
The hotel was nice and the room was lovely. The only negative thing is that there was only one available wall receptacle for charging electronic devices
Dear Angelo,Good afternoon.We do not understand your complaint.....Perhaps you should be more clearer in your speech and help us to understand what might happened for such "low evaluation" for our hotel.
Excelente hotel , bem organizado , limpo com varias comodidades . Proximo a restaurantes e ao lado de um supermercado. O unico problema foi o frigobar que não funcionava.
Jose Eduardo
Stayed 2 nights in Mar 2023
Response from Helder Silva on 16 Mar 2023
Estimado José Eduardo,Desde já muito obrigado pela sua estadia no nosso hotel e pelas suas palavras. Trabalhamos diariamente de forma a melhorar os nossos serviços e só com as indicações e comentários dos nossos hóspedes, podemos melhorar.Esperamos que numa próxima visita, fique alojado novamente no nosso hotel, e possa comprovar a melhoria dos nossos serviços.Cumprimentos,Hotel Cristal Marinha
10/10 Excellent
Ana
31 Jan 2023
Ana
Stayed 1 night in Jan 2023
Response from Helder Silva on 16 Mar 2023
Estimada Ana,Muito obrigado pelo seu review e pela sua estadia no nosso hotel.Ficamos extremamente satisfeitos por saber que tudo correu de acordo com as suas expectativas. Esperamos que numa próxima visita possa ficar alojada novamente no nosso hotel.Cumprimentos,Hotel Cristal Marinha
8/10 Good
António
30 Jan 2023
António
Stayed 1 night in Jan 2023
Response from Helder Silva on 16 Mar 2023
Estimado AntónioMuito obrigado pelo seu review e pela sua estadia no nosso hotel.Ficamos extremamente satisfeitos por saber que tudo correu de acordo com as suas expectativas. Esperamos que numa próxima visita possa ficar alojado novamente no nosso hotel.Cumprimentos,Hotel Cristal Marinha
Experiência espetacular, quarto limpo, grande e super agradável assim como todo o espaço envolvente do hotel. Funcionários super atenciosos prestáveis e muito simpáticos. Escolhemos estadia com pequeno almoço e adoramos o mesmo. No que diz respeito à organização em tempos de pandemia, super organizados. Recomendo 5*
Óptima estadia, funcionários simpáticos, sempre prestáveis, quarto virado para a estrada principal sem ouvir o ruído da rua, super confortável, exactamente como nas fotos. Recomendo muito.
Bra men saknade strykbräda (affärshotell)...
Finns i princip in något att göra, ligger i ett industrialiserat område.
Mycket trång hotellparkering, gratis att stå ute längs gatan utanför.