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Reviews of Country Inn & Suites by Radisson, Monterey Beachfront-Marina, CA

2.5 out of 5
Country Inn & Suites by Radisson, Monterey Beachfront-Marina, CA
3280 Dunes Drive, Marina, CA

Reviews

4.6
Rating 10 - Excellent. 117 out of 1064 reviews" "
Rating 8 - Good. 106 out of 1064 reviews" "
Rating 6 - Okay. 162 out of 1064 reviews" "
Rating 4 - Poor. 255 out of 1064 reviews" "
Rating 2 - Terrible. 424 out of 1064 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Jennifer

Travelled with partner
Disliked: Property conditions & facilities
Its about like any other cheaper level hotel. They do provide breakfasts but the condition of the room was a hit a miss for me. The bed area and tv was fine,the tv was huge actually but the 5ub felt like i was going to fall thru and im only 130 lbs. It was moldy and crackes giving way. Thats really my only complaint.
Stayed 2 nights in Apr 2024

4/10 Poor

Tyler

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tried to save some money by booking here but ended up wishing we just spent the money, the property was dated and in need of some repairs we only spent one night there luckily.
Stayed 1 night in Apr 2024

6/10 Okay

Angelina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Ramona

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room floor was dirty. Bathroom floor was beyond dirty are towels we dirty. We went up to the front office to get new sat of towels and was told to look for the room maid..DON'T STAY HERE
Stayed 1 night in Apr 2024

10/10 Excellent

Sara, Salinas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. It was clean and modern.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in was amazing, super affordable and easy access to the highway Large facility Wish the pool was open though
Stayed 1 night in Apr 2024

2/10 Terrible

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities
Horrible experience. No towels in the room. Went to front desk to get towels and was told there were no towels available for two more hours. This was at 8:30 pm. Had to go to local Walmart and buy my own so family could shower. That was 52$. There were no thresholds under any of the doors in the room. So there was an 1.25 inch gap at the bottom of the entry door, and under the door to the adjacent room. So not only cold air, but also bugs and noise and smoke from the neighbors could come in. If you understand anything about security, you know how easy it would be to break in to the room with a coat hanger. There was no lens in the peephole in the door. More security issues. Two of the three wall outlets in the room didn't work. This was room 234.
Stayed 2 nights in Apr 2024

4/10 Poor

Samuel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dumpster fire. Do you need help from front desk? Forget it. The creep in the front isn’t around. Need to shower in your hotel room? Nah, no towels! No explanation, no I’m so sorry, just a shoulder shrug. The staff is nowhere to be found. We checked out at 10:45 ish and around 11 realized I had forgot my phone inside in the desk. Door locked. Called. No answer just some weird ring tone. The one person who works there who doesn’t answer phones or staff anyone to do laundry. He is useless. This is a nasty place run by a family who obviously doesn’t spend any money on maintenance or staff. If you’re thinking “that’s what you get for two stars, you’re right! There were no other options due to an event in town. We had an old crack head lady smoking cigarettes in her room with the door open. The person in the room next to us never paid and had locked himself in the room. This place was wild. Someone shut this place down. It’s dirty and disgusting. Do yourself a favor and sleep in your vehicle. If you enjoy a third world experience, you’ll feel right at home. I have never written a review like this in my life, but this place asked for it.
Stayed 2 nights in Apr 2024

2/10 Terrible

Flor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately we were not able to stay at that hotel because is not a safe place and is not clean. It was not as it looks on your website. And sadly they don’t want to refund my money. I always book to Expedia but this time I’m really sad of the expectation of that hotel.
Stayed 2 nights in Apr 2024

2/10 Terrible

Orion

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here!!! Worst hotel experience ever!! This place is falling apart. No sound insulation between the rooms. Seems like the place is largely occupied by transients. The ice machine is at the hotel next door. Customers were repeatedly at the front desk for towels. The rooms are half the size pictured. The pool is not a pool. Might be a hot tub at 12’x12’ (if you dared) but also it’s out of order. The free breakfast was equally laughable unless chicken nuggets are your thing. They are all to happy to book the room and all to happy to hang up on you when you have noisy neighbors. People hanging out in the parking lot till all hours of the night. Police trolling the parking lot (thankfully). Bathtub only works as a shower. If I could rate this place accurately it would be a negative 20.
Stayed 4 nights in Apr 2024

4/10 Poor

melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This could have been a great spot. Close proximity to Monterey, walking distance to a beautiful state beach, and a solid complimentary breakfast. The property is worn and that would have been ok if it was clean. There was brown something spattered on the bathroom walls and pink mold and hair in the tub. I asked the front desk if the bathroom could be cleaned and he responded that no one was there to clean it. He said they didn’t have any other rooms to move us. He said the stuff on the walls was probably just from the shower. Whatever it was, it’s gross and shouldn’t be on a hotel wall, especially one that charges $197 for a weekend night rate. I thought about leaving, but the beds were clean and we were celebrating a child’s birthday, so we stayed. We just didn’t shower until we got home.
Stayed 1 night in Apr 2024

2/10 Terrible

Evangeline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a walking distance close to the beach. There was no towels in the room. No one answered my call. I went to the office from a third story without an elevator and was told they run out of towel and at 8:30 pm they will call in an hour but they never did.
Stayed 1 night in Apr 2024

8/10 Good

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service
They have to many people hanging around the parking lot that take up half the parking
Stayed 3 nights in Apr 2024

2/10 Terrible

Vanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There a lot of drug use and police and ambulance officers from people overdosing in the rooms and fighting. Dogs barking all night due to their owners using and having traffic all night. I will never stay here again I want all my money back.
Stayed 1 night in Apr 2024

8/10 Good

Patti

Liked: Cleanliness
Ran out of breakfast items every morning before 7
Stayed 3 nights in Apr 2024

2/10 Terrible

Caitlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s a motel. Hard to tell from photos, but it’s a dirty, cheap motel.
Stayed 3 nights in Apr 2024

4/10 Poor

Vanda

Disliked: Cleanliness, amenities
I will not visit this location again.
Stayed 1 night in Apr 2024

6/10 Okay

Vanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is drug infested dog poop around the property. No ice machine, bathroom faucet was broken phone didn’t work.
Stayed 1 night in Apr 2024

2/10 Terrible

Vanda

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The shampoo dispenser was empty. No do not disturb sign. No ice machine on the property you have to go to best western to get ice.
Stayed 1 night in Apr 2024

2/10 Terrible

Nina, San Ramon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors dirty, bathroom dirty, shower water hot-cold-hot, limited staff to assist,
Stayed 4 nights in Apr 2024

6/10 Okay

Girlie

Travelled with family
Walking distance to the beach
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Stayed 1 night in Apr 2024

2/10 Terrible

Erick

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Italo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Mar 2024

6/10 Okay

Stephanie

Travelled with partner
Property is not beach front.
Stayed 1 night in Apr 2024

8/10 Good

Etzael

Stayed 1 night in Mar 2024

4/10 Poor

Eileen

Stayed 7 nights in Mar 2024

4/10 Poor

Eryn

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Has to request a microwave. Shower hardly worked. Heater worked somewhat. It was not the best but it could have been better. Mini-fridge was alright. Would have been happier if they had a freezer.
Stayed 2 nights in Apr 2024

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely small. The phone didn’t work, the lock on the door was broke and the shower barely worked. The lady at the front desk was rude and there was 1 towel and 1 washcloth in the room. It doesn’t live up to the pictures at all.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ONE TOWEL PER ROOM, EVEN THOUGH WE HAD 4 GUESTS. DINO CHICKEN NUGGETS AND HARD BOILED EGGS FOR BREAKFAST OPTION. SCARY SURROUNDINGS. ON THE PLUS SIDE, BEACH WAS WALKING DISTANCE.
Stayed 2 nights in Apr 2024

2/10 Terrible

Scott

Travelled with family and small children, Business traveller
Disliked: Amenities, property conditions & facilities
If you made reservation... cancelled it. Noisy and not safe as homeless lives there.
Stayed 2 nights in Apr 2024

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unfortunately filthy and for three guests there was only one towel. There absolutely should not have been two beds in there - you could not get out of bed on two of the sides! The lock was broken and we were unable to deadbolt the door - there were wires sticking out. We found make-up/blood (?) on sheets, shower mat dirty - was really awful. We left early due to these things. Employees did not balk at refunding the second night and seemed nice enough.
Stayed 2 nights in Apr 2024

2/10 Terrible

Danielle

Travelled with family
Disliked: Amenities, property conditions & facilities
This is a literal roach motel. We were given only one towel, no coffee pot, no hair dryer, roach in the shower, and I could pull the bath faucet off completely. The shower was a mist. We had to clean the counter bc of spilled soda left. There is no sound proofing. We could hear everything next to us, above us. Dogs barking, beds knocking,
Stayed 1 night in Apr 2024

2/10 Terrible

Fabiola

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was horrible, was dirty, too bad I can’t upload pictures to show

10/10 Excellent

Alex

Stayed 1 night in Apr 2024

6/10 Okay

Heather

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Parichat

Disliked: Cleanliness, staff & service
i Need to get refund, they don’t give us towels , gotta ask for it three times and tv didn’t work. Under bed sheet got some dirt.
Stayed 2 nights in Mar 2024

2/10 Terrible

Rodney

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very unhelpful no towels or other linens was told to wait for housekeeping the next morning rooms dirty smoke alarm not installed was sitting by the tv no toilet paper noisy most the night and people also living in units checked out early could not stay another night in that place
Stayed 2 nights in Mar 2024

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors hinges were broken. The screws were out. I took pics and videos. Nasties on sheets and bedding, no shampoo or conditioner and what looked like blood on wall and headboard. When brought up to staff they said “you can stay somewhere else but you already rented the room so I don’t know what you want me to do” and so I asked for a refund and the staff said “ you rented through Expedia, I can’t” so I said he was scamming and he said “what are you gonna do call the cops? Do it” and I was just left speechless with my husband. I was up visiting my husband who is in the military and it was absolutely AWFUL. Never again. ZERO STARS. felt so unsafe the whole time. DO NOT RECOMMEND.
Stayed 2 nights in Mar 2024

6/10 Okay

Jasmin

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was a good location to the beach. The property itself was not well kept. No shades on the window just a pull down privacy screen. One of our lamps did not work. Flies everywhere, we stepped out the door into swarms of them. Property was not as nice as in the pictures. Shower pressure was low, stains in the tub. Very unimpressed.
Stayed 1 night in Mar 2024

2/10 Terrible

Darshana

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was give a room when somebody was already staying the the room then got another room and someone tried to go open with the key it opened luckily I had the top closed
Stayed 1 night in Mar 2024

2/10 Terrible

Julio

Stayed 1 night in Mar 2024

6/10 Okay

sandesh

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was sand in bathtub.
Stayed 1 night in Mar 2024

8/10 Good

Phuong

Liked: Cleanliness
Staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time an is now our go to place
Stayed 2 nights in Mar 2024