Title: Ensana Hvězda Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Ensana Hvězda Ski hotel with full-service spa and free breakfast ![Garden](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/a7d68882.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/df66b3ab.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/5109714b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/4cee493b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/ae5edc7a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Ensana Hvezda - Imperial is centrally located, offering a complimentary breakfast buffet and coffee shop treats. Relax at the spa after skiing (passes available) or enjoy the indoor pool year-round. Bike rentals and babysitting services help customize your stay. 8.4 Very good ## Popular amenities - Hot tub - Gym - Pool - Spa - Bar - Pet-friendly ## Room options ### Check availability for these dates Tonight [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1838935&PinnedHotelID=1838935&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![Imperial - Superior Plus Single Room with Wellness and Fitness Access | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/4fa879eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Imperial - Superior Plus Single Room with Wellness and Fitness Access ### Highlights Heating TV Separate bedroom Bathrobes Private bathroom Hairdryer Minibar In-room safe - Sleeps 1 - 1 Single Bed ![Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/95e28df9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access 10.0 Exceptional 1 review ### Highlights Heating Free cots/infant beds TV Separate bedroom Bathrobes Private bathroom Hairdryer Minibar - 237 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Hvezda - Premium Double or Twin Room with Wellness and Fitness Access | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/d466f61a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hvezda - Premium Double or Twin Room with Wellness and Fitness Access ### Highlights Heating TV Separate bedroom Bathrobes Private bathroom Hairdryer Minibar In-room safe - 20 sq ft - 1 bedroom - Sleeps 3 - 2 Single Beds OR 1 Double Bed ![Hvezda - Premium Single Room with Wellness and Fitness Access | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/ca69091a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hvezda - Premium Single Room with Wellness and Fitness Access ### Highlights Heating TV Separate bedroom Bathrobes Private bathroom Hairdryer Minibar In-room safe - 215 sq ft - 1 bedroom - Sleeps 1 - 1 Single Bed ![Neapol - Superior Double or Twin Room with Wellness and Fitness Access | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/67658c76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Neapol - Superior Double or Twin Room with Wellness and Fitness Access 9.0 Wonderful 2 reviews ### Highlights Heating Free cots/infant beds TV Separate bedroom Bathrobes Private bathroom Hairdryer Minibar - 237 sq ft - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Hvezda - Junior Suite with Wellness and Fitness Access | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/bfa0c41b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hvezda - Junior Suite with Wellness and Fitness Access 10.0 Exceptional 1 review ### Highlights Heating TV Separate bedroom Bathrobes Private bathroom Hairdryer Minibar In-room safe - Sleeps 3 - 2 Large Single Beds ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/58c1c5a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hvezda-Premium Single Room With Wellness And Fitness Access - Sleeps 1 ### Imperial-Superior Plus Single Room with Wellness and Fitness Access - Sleeps 1 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/301c51c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Imperial-Superior Plus Double Or Twin Room With Wellness And Fitness Access - Sleeps 2 ### Neapol - Superior Double Or Twin Room With Wellness And Fitness Access - Annex - Sleeps 2 ![Bathroom | Hair dryer, bathrobes, slippers, towels](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838935/6a29f9ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hvezda-Premium Double Or Twin Room With Wellness And Fitness Access - Sleeps 2 ### Hvezda-Junior Suite With Wellness And Fitness Access - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMarianske-Lazne-Hotels-Ensana-Hvezda-Imperial.h1838935.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMarianske-Lazne-Hotels-Ensana-Hvezda-Imperial.h1838935.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C49.97601%2C12.70940&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=oqPYI5XhpZprpch7xUXBJcZNSXY=) Goethovo Namsti 7, Marianske Lazne, 353 01 #### What's nearby - Marienbad Museum - 1 min walk - 0.1 miles - Colonnade by the Singing Fountain - 3 min walk - 0.2 miles - Spa Colonnade - 5 min walk - 0.3 miles - St Vladimir Church - 9 min walk - 0.5 miles - Casino Bellevue Marienbad - 14 min walk - 0.8 miles #### Getting around - Marianske Lazne Station - 5 min drive - Vaclav Havel Airport (PRG) - 104 min drive #### Restaurants - ‪Cafe Park - ‬14 min walk - ‪Royal Restaurant - ‬5 min walk - ‪Churchill's Pub & Restaurant - ‬7 min walk - ‪Modrá cukrárna - ‬7 min walk - ‪Falkensteiner Hotel Grand Spa Marienbad - ‬12 min walk ## About this property ### Ensana Hvězda Upscale family-friendly hotel in the city centre You can look forward to a free breakfast buffet, a terrace and a coffee shop/cafe at Ensana Hvězda. Skiers and snowboarders can spend time on the slopes at this hotel featuring ski passes. Treat yourself to a Thai massage, a detox wrap or hydrotherapy at the on-site spa. Free in-room WiFi is available to all guests, along with a playground and a hair salon. Other perks include: - An indoor pool, along with sunloungers - Bike hire, self-parking (surcharge) and a round-trip airport shuttle (surcharge) - Babysitting (surcharge), 1 meeting room and massage treatment rooms - A vending machine, a porter/bellboy and multilingual staff Room features All 239 rooms have comforts such as bathrobes, in addition to perks such as free WiFi and safes. More amenities include: - Bathrooms with baths or showers and hairdryers - Wardrobes/cupboards, heating and daily housekeeping ## Similar properties ![Garden](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838926/c2d2a180.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ensana Centralni Lazne – Maria Spa Marianske Lazne - Pool - Hot tub - Breakfast included - Spa 8.6 Excellent 24 reviews £114 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=1838926&PinnedHotelID=1838926&HadPinnedHotel=true®ionId=-1&adults=2) ![3 indoor pools, outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1310000/1304300/1304214/387db2d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Falkensteiner Spa Resort Mariánské Lázně Marianske Lazne - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 130 reviews £225 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=1304214&PinnedHotelID=1304214&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, Turkish bath/hammam, body treatments](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838931/47b3a6ff.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ensana Nove Lazne Marianske Lazne - Pool - Breakfast included - Spa - Free WiFi 8.8 Excellent 48 reviews £169 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=1838931&PinnedHotelID=1838931&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, hot springs/mineral springs, body treatments](https://images.trvl-media.com/lodging/37000000/36620000/36613300/36613214/7380e49e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Nabokov Marianske Lazne - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 26 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=36613214&PinnedHotelID=36613214&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1840000/1839000/1838939/5732ab3e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ensana Butterfly Marianske Lazne - Pool - Breakfast included - Spa - Pet-friendly 8.0 Very good 39 reviews £81 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=1838939&PinnedHotelID=1838939&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/860000/853500/853470/eda41bb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Esplanade Spa and Golf Resort Marianske Lazne - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 233 reviews £115 includes taxes & fees 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=853470&PinnedHotelID=853470&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/12000000/11560000/11554100/11554043/2519274b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Marianske Lazne Marianske Lazne - Pool - Hot tub - Breakfast included - Spa 8.2 Very good 23 reviews £106 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=11554043&PinnedHotelID=11554043&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1790000/1782300/1782231/5cd8d260.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OREA Spa Hotel Palace Zvon Mariánské Lázně Marianske Lazne - Pool - Breakfast included - Spa - Pet-friendly 7.8 Good 97 reviews £56 includes taxes & fees 24 Nov - 25 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=1782231&PinnedHotelID=1782231&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/5000000/4630000/4628900/4628885/be04c7ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Spa & Wellness Hotel Olympia Marianske Lazne - Pool - Breakfast included - Spa - Free WiFi 9.0 Wonderful 40 reviews £125 includes taxes & fees 8 Nov - 9 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=4628885&PinnedHotelID=4628885&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/920000/919300/919252/350d1bef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Belvedere Spa & Wellness Marianske Lazne - Pool - Pet-friendly - Free WiFi - Restaurant 8.4 Very good 26 reviews £64 includes taxes & fees 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=919252&PinnedHotelID=919252&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Train station pick-up shuttle (surcharge) from 6:00 AM to 10:00 PM - Train station shuttle on request - Train station drop-off (surcharge) - Onsite parking available only on request - Covered parking on site (EUR 14 per day) - Limited on-site parking ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A coffee shop/cafe - A restaurant ### Things to do - Bicycle rentals - Full-service spa - Gym - Hot tub - Indoor pool - Library - Playground - Sauna - Ski passes ### Family friendly - Babysitting (surcharge) - Indoor pool - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Pool loungers - Terrace ### Full-service spa - 10 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Reflexology - Sauna - Steam room - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible train station shuttle - Lift - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 4 buildings - 4 floors - Built in 1819 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Dressing gowns - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - TV with cable/satellite channels ### Food and drink - Limited room service - Minibar ### More - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 18 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 2.04 per person, per night. This tax does not apply to children under 18 years of age. - Spa fee: EUR 0.6 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 135 per vehicle (maximum occupancy 3) - Covered self-parking fee: EUR 14 per day - Pet fee: EUR 18 per pet, per night - Service animals are exempt from fees - Cleaning/housekeeping/linen are available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts major credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A car is not required for transport to and from this property ### Property is also known as Ensana Hvezda - Imperial Hotel Dhsr Hvezda Skalnik Hotel Dhsr Hvezda Skalnik Hotel Marianske Lazne Dhsr Hvezda Skalnik Marianske Lazne Ensana Hvezda - Imperial Marianske Lazne Ensana Hvezda - Imperial Hotel Marianske Lazne ## Frequently asked questions ### Does Ensana Hvězda have a pool? > Yes, this property has an indoor pool. ### Is Ensana Hvězda pet-friendly? > Yes, dogs are allowed at this property. There's a fee of EUR 18 per pet, per night. Service animals are exempt from fees. ### How much is parking at Ensana Hvězda? > Self-parking is available for EUR 14 per day. Limited spots are available. ### What time is check-in at Ensana Hvězda? > Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Ensana Hvězda? > Checkout is at 11:00 AM. ### Does Ensana Hvězda provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of EUR 135 per vehicle applies. ### Where is Ensana Hvězda located? > Located near the slopes, this Marianske Lazne hotel is situated in the city centre, within a 10-minute walk of Marienbad Museum and Ski Areal Marianske Lazne, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Municipal Museum and Church of the Assumption of the Virgin Mary are just steps away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Ensana Hvězda Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 7 8 - Good 15 6 - Okay 3 4 - Poor 0 2 - Terrible 0 ### 9.0/10 Cleanliness ### 8.0/10 Staff & service ### 8.6/10 Amenities ### 9.0/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 8/10 Good #### Hans 12 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lange Wartezeiten beim Lift ##### Hans Stayed 3 nights in Sep 2025 ### 8/10 Good #### Bartosz 30 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Bartosz Stayed 1 night in Mar 2025 ### 8/10 Good #### Heidrun 27 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gut ##### Heidrun Stayed 3 nights in Oct 2024 ### 8/10 Good #### MARIA 18 Aug 2024 Liked: Cleanliness, staff & service, amenities Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη. ##### MARIA Stayed 3 nights in Aug 2024 ### 8/10 Good #### Jürgen 15 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wunderbar, aber … Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste. ##### Jürgen Stayed 3 nights in Apr 2024 ### 8/10 Good #### Heiner 31 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart. ##### Heiner Stayed 3 nights in May 2023 ### 10/10 Excellent #### Olaf 6 May 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen. ##### Olaf Stayed 2 nights in Apr 2023 ### 6/10 Okay #### Jürgen 27 Feb 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet. ##### Jürgen Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Sergej 29 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel imperial ist einfach super!!! Wir kommen gerne wieder. ##### Sergej Stayed 11 nights in Oct 2022 ### 8/10 Good #### Bernadett 21 Oct 2022 Liked: Cleanliness, amenities, property conditions & facilities mooie ruime kamer ##### Bernadett Stayed 4 nights in Oct 2022 ### 8/10 Good #### Janis 17 Jul 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Great access to 2 spas Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in. ##### Janis Stayed 1 night in Jul 2019 ### 8/10 Good #### Jörg 5 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Jörg Stayed 3 nights in Aug 2025 ### 8/10 Good #### Ljuba 28 Mar 2025 Liked: Cleanliness, staff & service ##### Ljuba Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Ursula 25 Oct 2024 ##### Ursula Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Burkhard 24 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Burkhard Stayed 3 nights in Sep 2024 ### 6/10 Okay #### VOLODYMYR 30 Apr 2024 ##### VOLODYMYR Stayed 6 nights in Apr 2024 ### 8/10 Good #### Matthias 20 Apr 2024 ##### Matthias Stayed 9 nights in Mar 2024 ### 10/10 Excellent #### Ina Maria 13 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Ina Maria Stayed 4 nights in Mar 2024 ### 8/10 Good #### Volker 12 Feb 2024 ##### Volker Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Michael 23 Jan 2023 Liked: Cleanliness, property conditions & facilities, room comfort ##### Michael Stayed 2 nights in Jan 2023 ### 8/10 Good #### David 6 Dec 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### David Stayed 1 night in Nov 2020 ### 8/10 Good #### Verified traveller 16 Oct 2019 ##### Verified traveller Stayed 6 nights in Oct 2019 ### 10/10 Excellent #### Daniela 7 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Daniela Stayed 1 night in Oct 2019 ### 8/10 Good #### Verified traveller 10 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 11 nights in Jan 2019