Maria Mai Holidays from £1,068

Loved it here, would definitely go back!

This was the worst all-inclusive resort experience we have ever had. Our Sun Club room was unacceptable upon arrival: hair and urine stains in the bathroom, dirty countertops and furniture, nail clippings, a dusty headboard, stained lamps, a dirty mini-fridge and ice bucket, used coffee cups, garbage under the bed, mold in the bathroom, and AC/water damage. We reported these issues and were promised a deep cleaning, but several problems remained. We ultimately sanitized the room ourselves. Housekeeping continued to be inconsistent, with missing towels and an unstocked mini-fridge. Throughout the resort, trash and dirty dishes were left unattended. Food frequently ran out, quality was poor, and we observed concerning food-handling practices. Bars repeatedly ran out of cups, and we witnessed used cups being handled between customers without handwashing. Maintenance was extremely poor. The pool appeared dirty, landscaping was neglected, and broken fixtures were exposed. Our toilet rocked, the sink was loose, the shower temperature fluctuated dangerously, the bathroom flooded, the balcony door frame was pulling away from the wall, and rain repeatedly flooded our room. We also experienced an AC outage followed by loss of lights and outlets. Our family had five rooms, and two required relocation due to a severe sewer odor in Building 2. We were told a damaged sewer pipe was allowing sewer gases into the rooms. Do not recommend.