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Reviews of Park Plaza Suites Apartamentos

4 out of 5
Park Plaza Suites Apartamentos
Pasaje Marítimo de Benabola, s/n, Marbella

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 113 reviews" "
Rating 8 - Good. 37 out of 113 reviews" "
Rating 6 - Okay. 13 out of 113 reviews" "
Rating 4 - Poor. 9 out of 113 reviews" "
Rating 2 - Terrible. 11 out of 113 reviews" "

7.4/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anas

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Conor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect for anyone looking to visit Puerto Banus. Staff were great. The apartment size was great but the furniture and decor was a bit tired and dated and needs to be updated. However, if you don't plan on spending much time in the apartment its a good trade off for location

4/10 Poor

Farid, Harrow

Stayed 4 nights in Jun 2023

8/10 Good

Desra, Newport

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amazing location! If you're after a clean base for your holiday and you'll be out and about for most of your trip, then this is the place to stay. We were lucky enough to have a sea view and balcony which were amazing. Cleaners came in and changed our towels, emptied bins etc every day. The apartments are dated but clean. I wouldn't rate the kitchen facilities but that was the only negative, i wouldn't have cooked in it as barely anything there. The best part of these apartments is how close they are to everything! Would stay again.
Stayed 3 nights in Jun 2023

8/10 Good

Grace, Benfleet

Liked: Cleanliness, amenities
Stayed 4 nights in Jun 2023

4/10 Poor

Lisa

Travelled with family
Disliked: Room comfort
Disappointing
The apartment was very old fashioned, not comfortable at all and not a nice place to be in. However, the reception staff were amazing and helped us to up grade to the sister hotel B51 which was excellent.
Stayed 1 night in May 2023

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023

6/10 Okay

MOHAMMAD

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No free internet service provided by the property, and toilets condition were too old
Stayed 3 nights in May 2023

10/10 Excellent

Seamus

Liked: Amenities, property conditions & facilities
It was close to everything and very clean i will be happy to use that appartement again
Response from . on 12 Dec 2022
Dear Seamus, thank you for your comments and opinions, they are very important to us and we take them into consideration to improve our services , regards.

10/10 Excellent

Seamus

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, room comfort
Wrong pictures
Pictures of hotel was not the same as hotel once there, told resection the problem, thay said it’s hotels .com at wrong because thay didn’t change pictures on there websites
Stayed 2 nights in Oct 2022

10/10 Excellent

Karl

Stayed 1 night in Oct 2022

2/10 Terrible

Sean, Renton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Thought my review for the adjoining property will likely be dismissed and hidden, Plaza Park Suites is the property booking i kept and stayed at between the two. No assistance from Expedia nor the property to combine the mistaken double booking with the same building under two names. Only first issue. The bed was filthy with hair still on the sheets so we slept on a towel. Zero bathroom amenities or supplies. Sheets that should be mequito netting, they are so thin, no mattress cover and only one layer of bed. Think it may have been a boxspring not a mattress, it was so hard and had the raised ridges. Extremely dirty floors and smelled like disquised smoke. Only outdated by 40 years in every way with curtains thin as rhe sheets letting all light in. No place for a traveler of any budget to stay and my most regrettable stay in my dozens and dozens of Expedia bookings. My relationship with Expedia will not be the same and i will share this with all my traveling friends verbally, in travel blogs, and anywhere else that can not be hidden from rating sources. Anyone associated with this booking transaction and stay should be ashamed and find another line of work or business away from service. Disgusted by this experience
Stayed 1 night in Oct 2022

8/10 Good

MaryAnn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The view of the ocean was spectacular from the living area and master bedroom!! It was a very comfortable 2 bedroom apartment with walk in closets, 2 1/2 baths, a living room, dining area, kitchen, and large balcony accessible from the living area and master bedroom. Furnishings are a bit outdated and the m/b mattress was not very comfortable. Also we were right above a restaurant/nightclub and the noise could be heard in the master and living areas. We vacationed late September which is considered off-season. We were told that a week before all restaurants and clubs were opened much later so we dodged that bullet. Perhaps younger people would enjoy that aspect of the facility more. BUT all in all the views and large apartment size made up for any and all negatives... LOVE this area of Spain and the hotel!
Stayed 4 nights in Sep 2022

8/10 Good

ADAM

Travelled with group
Liked: Cleanliness
Fantastic location
Fantastic location, large and apartments. Ideal as we were on a Stag Do. Only negative was our shuttle did not turn up on the return trip, so we had to get a taxi. Actually a better way to do it as this turned out 60 euro cheaper than we were quoted for the shuttle.
Stayed 3 nights in Jul 2022

8/10 Good

Mihai, miami beach

Stayed 7 nights in Jun 2022

10/10 Excellent

Mari

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very pleased with the apartment. Very spacious and roomy. I would return. Mari
Stayed 6 nights in May 2022

2/10 Terrible

Dawn

Disliked: Cleanliness, property conditions & facilities
Stay away. Place is filthy. Expedia do not look after there customers we stayed for 1 paid for 3 nights no refund not good.
Stayed 3 nights in May 2022

2/10 Terrible

Emma

Travelled with group
Do not book!!
Great location, terrible accommodation. Large in size but very dated. The apartments are home to seasonal workers and each day music and parties would start around 3/4am. We were exhausted all week and truly spoilt our stay.
Stayed 4 nights in Apr 2022

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent position.apartments need modernising but would stay again
Stayed 3 nights in Mar 2022

10/10 Excellent

Steffie

Liked: Cleanliness, room comfort
Very satisfied
Clean rooms with comfortable beds. The staff is very friendly. Location is close to Mykonos town, however there is a steep hill.
Stayed 2 nights in Nov 2021

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, room comfort
Quirky but convenient stay
Pleasant stay in these slightly quirky apartments. Apartments seemed quite old and a bit shabby but actually suited us very well. Lovely views and very conveniently located. Only complaints being that the shower fixing was pretty dodgy and that the only realistic parking was extremely expensive.
Stayed 1 night in Oct 2021

4/10 Poor

Robert

Liked: Cleanliness, room comfort
Nice view shame about the rest
You are basically paying for the view. Apart from that you a staying in a place that badly needs renovating. Cleaning Staff are excellent though.
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021

6/10 Okay

Tracey, Toronto

Travelled with partner
Great location but the property needs some TLC. The floors in the apartment were not washed before we arrived. It made me feel like everything was dirty (which it wasn’t ). When the cleaning person came the next day it was taken care of. The master bedroom mattress was like a rock. Not sure if it was just a box spring? We had to use the twin beds to sleep. Location is great. Easy parking. Walk to beach, restaurants and beautiful marina. It was great to have a washing machine and fridge.
Stayed 3 nights in Oct 2021

4/10 Poor

Andrew

Travelled with group
Disliked: Cleanliness, room comfort
Not the best of service I’ve had
The stay was overshadowed by the service we received on arrival. We were given a room that was still occupied, then rooms keys didn’t work, then the hotel give us a free upgrade and then pursued us for 3 days and on check out for the update money !!!! Very disappointing
Stayed 3 nights in Sep 2021

6/10 Okay

Frances

Disliked: Cleanliness, amenities, property conditions & facilities
The property is massive but for a couple way too impersonal we had 3 bedrooms 4 bathrooms a living room the size of a gym hall dining room kitchen. For groups this is great but not couples. Location was fab, cleaning ok but could be improved altho the size of apartments would take cleaner all day to do 1 or 2. Beds are horrendous was like lying on a brick wall my hip was killing me. They are just old and dated but for groups ideal and location great but prepare for some noise.
Stayed 5 nights in Sep 2021

6/10 Okay

MERIAM ELIA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was extremely outdated and not maintained well. The pictures online deceive what the property actually looks like. Checking in was super confusing. We had to ask someone on the street. Parking wasn’t free. The beds were springboards. Had to sleep on the couch instead. The area was dirty. Do not stay here.
Stayed 1 night in Sep 2021

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Great apartment
Great sized apartment and a perfect location, restaurants snd bars snd the marina all on your doorstep
Stayed 3 nights in Aug 2021

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, room comfort
Great stay. The rooms were clean and well looked after each day. Cleaning staff and receptions all very freindly.
Stayed 6 nights in Jul 2021
Response from Dpto Reservas. on 6 Aug 2021
Dear David , Thanks for staying with us. We appreciate your feedback! , regards.

8/10 Good

ahmed

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is great location wise in the heart of of Marbella, is in excellent condition and clean just that the furniture need to be update. I would rent it again Thank you
Stayed 2 nights in Jul 2021
Response from Dpto Reservas. on 6 Aug 2021
Dear Customer , Thanks for staying with us. We appreciate your feedback! and we will take it into consideration to improve our services. Greetings.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartment, cleaned everyday by housekeeping new towels and fresh sheets. Dishes etc cleaned by dishwater. Staff were helpful when anything extra was needed. Enjoyed my stay as location was also ideal. Close to beach and marina port and all beach clubs .
Stayed 7 nights in Jul 2021
Response from Dpto Reservas. on 6 Aug 2021
Dear Customer , thank you for feedback is very important to us . Greetings.

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, room comfort
park plaza suites❤️
We just love this place... location and view from the balcony is amazing... watching the sun go down each night is beautiful...... missing it already.., booked to go back 2021❤️
Stayed 5 nights in Sep 2020

8/10 Good

Hayley

Travelled with group
Liked: Staff & service
Stayed 3 nights in Oct 2019

10/10 Excellent

Kalid

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean location reception fantastic I will come back
Stayed 1 night in Oct 2019
Response from Maria Tapia, Dpto Reservas. on 30 Oct 2019
Dear Kalid , Thank you for your message and comments. We will be happy to welcome you on another occasion, Regard

4/10 Poor

SHARAD

Disliked: Staff & service, property conditions & facilities
The hotel had no service of any kind Poor maintenance
Stayed 3 nights in Sep 2019

10/10 Excellent

sajid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Reservas on 7 Oct 2019
Dear Sajid Thank you for your message and comments. We consider your observation to improve our services. Regards.

10/10 Excellent

AlanD, New York

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has THE best views of any hotel for 50 miles in either direction. And in walking distance to any kind of service wanted. And you could jump in the Mef from your balcony (almost). We love it for all its foibles, and we stay there every September and April. Have been since it opened 30 years ago.
Stayed 21 nights in Sep 2019
Response from Reservas on 7 Oct 2019
Dear Aland , Thank you for your message and comments. We consider your observation to improve our services. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

6/10 Okay

guiseppe

Travelled with group
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Amenities, property conditions & facilities
Apartment was great, really big and massive terrace, 2 min walk from port
Stayed 4 nights in Aug 2019

10/10 Excellent

Alireza

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views over the sea, lots of space and balcony seating; no lighting in hallways which made arrrival really terrible, apartment curtains so dirty, bare decor and e.g not even a glass in the bathroom, tv remote broken, views over a shisha bar that plays music till 3am.... good if you want basic and want to be in the middle of it all.
Stayed 1 night in Jul 2019
Response from reservas on 19 Jul 2019
Dear Customer, Thank you for your message and comments. We consider your observation to improve our services. Regards.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, well maintained, and much larger than expected. Fantastic views from the balcony
Stayed 3 nights in Jun 2019
Response from reservas on 8 Jul 2019
From the Reservation Department of Park Plaza Suites Hotel, we get in touch with you to thank you for choosing us as a destination for your vacations. We are pleased to know that your stay has been of your satisfaction. Thank you very much for the positive comments, we hope to see you again on your next vacation. And do not hesitate to contact us for any other questions. Regards . The team at Park Plaza Suites.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Excellent location as right on the port & the beach. The size of the apartment was very spacious, will stay here again.
Stayed 3 nights in Jun 2019
Response from Reservas on 14 Jun 2019
Thanks for staying with us! Your opinion is very important to us, we hope to see you again soon. Regards.