If you paying premium $ on Sheraton, one should expect good service and comfortable stay. But this hotel is worst ever, considering that I have lived across the world in 5 star hotels, I have never wrote a review for another hotel, and this is my first bad, really bad experience. I got a room on 7th floor, called the front desk, my AC is not working, he said, he will send the maintenance. Half hour later, no one arrived and I went down to ask at the front desk, the guy said, “open the windows” because AC is turned OFF, lol. You kidding me? Then at 2 am, I again went down to tell another front desk manager, come to my room and see how terribly hot it is in there, I better sleep in the lobby, he came inside and agreed that it was really bad. He switched my room to one on 4th floor, well, AC was working fine in this one? I wont be staying in Sheraton hotels ever, and wont recommend it to anyone, I told them to even donate my SPG points to anyone else, as I wont be using them anymore. The only people I saw smiling and giving smile were the cleaners in this hotel, other than that, everyone else has a ZOMBIE face, as if they hate their work and dont like customers.
Estadía fantastica. Comida miy rica. Desayunonmuy bueno. Pero sobre todo el lugar y el pueblo enamoran, paz y tranquilidad por donde uno mire. Habitaciones super amplias. Limpieza perfecta y personal super eficiente.
The staff was incredibly nice and accommodating...every single one of them. The hotel is simply gigantic. When we checked-in we told the bellman we didn't need his services because we had little luggage. That was a mistake! It took us forever to find our rooms. The room was nicely decorated and the bathroom was beautifully finished in marble. It is an older hotel and the hallways reflect that in their appearance...I don't mean that in a negative way. The breakfast/dining/bar area is all 100% modern, bright and clean. Breakfast was included with our room and was very nice. I wish the bar stayed open after midnight but there is a casino next door with a bar that's open until 3am. The hotel is directly on the beach and has row after row of cabanas. We were surprised that the cabanas were so reasonably priced. My only complaint still baffles me. As I said, the hotel is gigantic. But the spa changing room and showers are coed. Surely they could find room to separate them. The individual showers measured approximately 3'x3' with frosted glass doors on each one. They left little space to dry before one needed to step into the coed area. I'm not a prude and have no problems with lack of privacy in the men's locker room...but changing clothes in the same room with women was very awkward. With that being said it was a great hotel, just know that the spa lockers and showers are unique to put it nicely. I would definitely stay at the NH Gran again!
Por ser un hotel tres estrellas superior, deberían mejorar la calidad y cantidad del desayuno. Por otra parte, las habitaciones no cuentan con frigobar, deberían tenerlo. Pero en líneas generales buen hotel.
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