Mapleton Holidays from £1,005

Very clean room and great staff

My daughter and I went to NYC on a mother-daughter trip. This hotel was clean and perfect for us. The bed was comfortable. The staff was friendly and helpful. The sofa seating area was comfortable. The mini fridge and microwave in the room were convenient. The complimentary breakfast was a great feature and saved us a lot of money. The hotel was centrally located, easily walkable to places such as The Empire State Building, Times Square, Rockefeller Center, St. Patrick’s Cathedral, and Broadway. There were great restaurants nearby. We felt safe and comfortable throughout our stay.

Loved it. Clean, friendly staff, bedding & towels were great. We'll be back!

Staff was friendly and helpful every time we spoke with them and asked questions. The room and bathroom were very clean. They have small game room with a foosball and ping pong table on the first floor. On the sub-level floor, there’s a small bar and lounge where you can order breakfast and dinner from. The freshly squeezed orange juice was the highlight of my breakfast, I had two glasses of it. I ordered the bacon, egg, cheese biscuit breakfast sandwich and coffee, they weren’t great. They don’t use real eggs. Order something else or walk around the corner and find a cafe or deli. The snack bar was limited, peanut m&ms, m&ms, KitKat, Reese’s butter cups, Pringle’s, few other options of chips, and sodas. Coffee is also option in the snack bar, but it’s hotel coffee, they had no creamer options when I checked to mask the taste. Location is in a great spot if you’re planning to see an event at the Hammerstein Ballroom at Manhattan Center. This hotel faces the back of that building. It’s a 5-10 minute walk to the entrance. Within 5-10 minutes you can walk to a great pizzeria called Vito’s, few Asian restaurants, Cafe, and across the street from the Manhattan Center there’s a Jimmy John’s, Dunkin, Five Guys, and Chipotle. There’s also an AMC movie theater if you’re up for a movie. There are tons of gift shops in every direction. It took me about 15-20 minutes to walk from the hotel to Macy’s on 34th Street and about the same time to stop at a nearby Target. Great hotel!

There is no complementary coffee, no coffee maker in the room, nothing downstairs. Water bottle filling station on our floor didn’t work. No extra blankets so if you have multiple people in a room you can’t have another blanket for them in the bed. It was a mediocre stay even though the staff who checked us in were lovely. For the cost there should be basic things like coffee and water in my opinion.