Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | View from room

Reviews of SureStay Hotel by Best Western Manning

2.5 out of 5
SureStay Hotel by Best Western Manning
2816 Paxville Highway, Manning, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1001 reviews" "
Rating 8 - Good. 342 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean and well manicured, plus the location was close to I-95 and and dining establishments.
Stayed 1 night in May 2024
Response from Guest Relations Management on 21 May 2024
Hi Raymond!We are so glad to hear that you had a great time at our hotel! We put a lot of effort into keeping the building clean and well-kept, so it's great to hear that it met your needs. Our hotel's location near I-95 and restaurants makes it easy for our guests to get around and enjoy their time here. Thank you for your nice words. We hope to see you again soon for another great stay here at Sure Stay Hotel by Best Western Manning!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 21 May 2024
Hi Nicole!We're absolutely thrilled to see your perfect 5-star rating! While we're always eager to hear more about your experience, we understand that sometimes the words simply escape us when everything is just right. Your rating speaks volumes, and we're delighted to have met or exceeded your expectations during your stay with us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon for another exceptional experience!

4/10 Poor

Gail

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very old property. Very high noise level from air conditioner parking lot and othercareas of building
Stayed 1 night in May 2024
Response from Guest Relations Specialist on 13 May 2024
Hi Gail,We appreciate your feedback and regret any inconvenience caused during your stay. While we strive to maintain a serene atmosphere, we understand that noise disturbances can disrupt your experience. Our team is dedicated to addressing such issues promptly to ensure all guests enjoy a peaceful environment. We continuously assess and improve our facilities to provide a comfortable stay for all our guests.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very convenient, fairly priced, clean, new and a good breakfast for the money. More than packaged donuts and muffins. We would definitely stay there again.
Stayed 1 night in May 2024
Response from Guest Relations Management | 569301 on 7 May 2024
Dear Donna, We're glad to receive your glowing review! It's wonderful to hear that you found our property convenient, clean, and well-priced. Providing a fresh and satisfying breakfast experience is important to us, so we're delighted you appreciated the variety beyond just packaged options. We can't wait to welcome you back for another enjoyable stay!

6/10 Okay

Almeretta

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not to clean. My room was skipped for cleaning 2 days
Stayed 3 nights in May 2024
Response from Guest Relations Management on 7 May 2024
Dear Almaretta, We're genuinely sorry to hear about your experience during your stay. It's truly disappointing to learn that your room was overlooked for cleaning for two days. Cleanliness is a top priority for us, and we understand how crucial it is to maintain a pristine environment for our guests. Please accept our sincerest apologies for this oversight. We've addressed this issue with our housekeeping team to ensure that such lapses are not repeated in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

10/10 Excellent

henry, Dixon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well maintained
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Dear Henry, We're delighted to hear that you had such a positive experience during your stay with us! Maintaining the quality of our hotel is of utmost importance to us, and it's wonderful to know that you found everything well-maintained. Your perfect rating means a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!

6/10 Okay

Donna, Atlanta

Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 20 May 2024
Dear Donna, We truly appreciate you taking the time to share your feedback with us. While we're glad you chose to stay with us, we regret that your experience fell short of expectations. Your satisfaction is our priority, and we understand the importance of addressing any concerns you may have. If there are specific areas where we can improve or if there were any issues during your stay that we can assist with, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to provide you with an exceptional stay in the future.

4/10 Poor

Christopher, Salt Lake City

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled! The bathtub was peeling off unprofessionally applied paint. The room was very acoustic- we coud hear conversation from next door room and were annoyed by their banging and sound of running kids.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Christopher, We're truly sorry to hear about your less than satisfactory experience during your stay. Your feedback is incredibly valuable to us, and we apologize for the inconveniences you encountered. Ensuring a comfortable and peaceful environment for our guests is paramount to us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we'll address the issues with the room's condition and soundproofing immediately to prevent such occurrences in the future. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

8/10 Good

Herman

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Herman, We greatly appreciate you sharing your thoughts on your recent stay with us! Your feedback is truly valuable to us as we continuously strive to enhance the guest experience. We're thrilled to see you rated us a 4 out of 5, indicating that your overall experience was positive. If there's anything specific you'd like to share or any way we can further improve, please don't hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future!

6/10 Okay

Robert

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 10 Apr 2024
Dear Robert, Thank you for taking the time to share your rating with us. Your feedback is invaluable in our continuous efforts to enhance the guest experience. We're truly sorry that your stay fell short of expectations. Rest assured, we've thoroughly addressed the concerns raised with our housekeeping team to ensure that cleanliness and attention to detail remain our top priorities. If there are any specific areas you believe we could improve upon, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to welcome you back for a more fulfilling stay in the future.

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 9 Apr 2024
Dear James, Thank you for taking the time to rate your recent stay with us. While we appreciate your feedback, we're genuinely sorry to see that your experience fell short of expectations. Your satisfaction is our top priority, and we regret if any aspect of your stay did not meet your needs. We want to assure you that we take all guest feedback seriously, and we have already spoken with our housekeeping team to address any issues that may have impacted your stay. If there are any specific concerns or areas where we can improve, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

6/10 Okay

Jeong Hee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is ok for the short term stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 9 Apr 2024
Dear Jeong Hee, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our hotel being suitable for short-term stays. However, we also understand that there may have been aspects of your experience that fell short of your expectations. We've already engaged with our housekeeping team following your review to ensure that any issues are promptly addressed and improvements are made to enhance the overall guest experience. Your comments are valuable to us as they help us identify areas for improvement and strive for excellence in our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Nichole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really pleased with this hotel it was close enough to everything.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Dear Nichole, We're thrilled to hear about your fantastic experience at our hotel! Your glowing review truly brightens our day. It's wonderful to know that our convenient location added to the enjoyment of your stay, making everything easily accessible. We're committed to providing our guests with exceptional service and a memorable stay, and we're delighted to see that reflected in your feedback. We can't wait to welcome you back for another unforgettable stay soon!

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 3 Apr 2024
Hi Lloyd,It makes us happy that you gave your stay with us a good 4 out of 5! Even though you didn't say anything specific, your good review says a lot. Thank you for shopping with us, and we hope to see you again soon for another great experience. We want you to be happy, and we're here to make sure that every visit goes above and beyond what you expect. We're glad you picked our hotel.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Dear Richard, Wow, what an awesome rating! We're glad to see that you've given us a perfect 5 out of 5 score. It's like hitting the jackpot!Your feedback means the world to us, and while you didn't leave a comment, we can only imagine that your stay must have been nothing short of spectacular. We're delighted that we were able to provide you with such a fantastic experience from start to finish.We're always here to ensure that every aspect of your stay exceeds your expectations, so if there's anything specific you loved or any suggestions you have for us to make your next visit even more memorable, please don't hesitate to reach out.Thanks again for choosing us, and we can't wait to welcome you back for another incredible stay soon!

10/10 Excellent

Christopher, Brewster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the 24-hour front desk, as we needed to check in after 1:00 a.m. The woman who helped us was very nice and helpful and got us settled in quickly. Great inexpensive option right off 95.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 28 Mar 2024
Dear Christopher, What an absolute delight to read your glowing review! A perfect 5 out of 5 rating? That's music to our ears!We're thrilled to hear that our 24-hour front desk was just what you needed for your late-night check-in. Our team is always here to ensure a smooth and hassle-free experience, no matter the hour. It's fantastic to know that our wonderful staff member was able to assist you with such kindness and efficiency—it's what we strive for every day!And we're so glad you found us to be a great inexpensive option conveniently located off 95. Providing excellent value for our guests is super important to us, so hearing that we hit the mark for you is fantastic.Thank you for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 12 Apr 2024
Dear Ryan, Woo-hoo! A perfect 5 out of 5 rating! Thanks a million for sharing your experience with us, even if you didn't leave a comment. We're absolutely thrilled that you had such a stellar time during your stay.Your satisfaction is our ultimate goal, so knowing that we hit the mark makes our day! If there's anything specific that stood out to you or any suggestions you have for making your next stay even more fabulous, we're all ears.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and a good value
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 25 Mar 2024
Dear Rhonda, We're happy to hear about your fantastic experience at our hotel! A sparkling 5 out of 5 rating for cleanliness and value? That's music to our ears! Your satisfaction is our top priority, and knowing that we hit the mark with both cleanliness and affordability fills us with joy. We're dedicated to providing a top-notch experience for all our guests, and it's wonderful to see that reflected in your review. We can't wait to welcome you back for another incredible stay!

10/10 Excellent

Dejan

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 24 Mar 2024
Hi Dejan,Thank you for being our guest at Sure Stay Hotel by Best Western Manning. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lady at the front desk was very good!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Holly, What an absolutely delightful review! We're thrilled to hear you had a fantastic experience with our lovely lady at the front desk. She's truly a gem, isn't she? Your glowing feedback is like music to our ears, and it's guests like you who make our day brighter. We can't wait to welcome you back for another exceptional stay!

10/10 Excellent

Charlene

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 5 Apr 2024
Hi Charlene!Our joy was heightened when we saw your perfect score! Satisfaction is very important to us, and we're glad you had a good time during your stay. If there's anything in particular that stood out to you, or if you have any ideas for how to make your next visit even better, please don't hesitate to let us know. Looking forward to having you back for another great stay!

8/10 Good

Almeretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more parking and not so much noise on checkout day
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 26 Feb 2024
Dear Almerreta,We are very sorry to hear about your parking experience and the noise at checkout. Your comfort is of the utmost importance to us and we are disappointed to hear that we did not meet your expectations in these matters. We understand that finding a suitable parking space can be difficult and apologize for any inconvenience. Furthermore, we are committed to ensuring a peaceful stay for all guests, and we apologize for the noise caused at checkout. Your feedback is invaluable to us and we will definitely consider it to improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience..

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was dated. The paint in the bathtub was cracked and peeling. The room lacked tissue and a hand-soap holder. The bath towels were small and coarse. The room had a very nice, big TV which was easy to use. It also had a small refrigerator. The room was clean. Breakfast was adequate but not great.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Dear Christina,I'm truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and well-equipped room, and it's disappointing to hear that we fell short in several areas, including the condition of the bathtub, the lack of amenities like tissue and a hand-soap holder, and the quality of the towels. Rest assured, we will address these concerns promptly to ensure a better experience for our future guests. We're glad to hear that you appreciated the TV and refrigerator in the room, as well as the cleanliness. As for breakfast, we will certainly take your comments into consideration to improve the quality and variety for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vvalue
clean quiet comfortable
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Thomas!Thank you for taking the time to share your experience with us. I am so glad to hear from youand to discover that you enjoyed your stay with us so much.We appreciate that you have acknowledged our efforts to provide a clean, comfortable, andhospitable experience and I will share your comments with our team, who I am certain will beencouraged by your remarks and high rating.On behalf of our entire staff, we thank you for your business, and we hope to see you againwhen your travels bring you back to the area.

4/10 Poor

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Dear Dave,We're truly sorry to see your experience fell short of expectations. Your feedback is valuable to us, and while we wish we knew more about your stay to address any issues, we understand everyone's experience is unique. Our goal is always to provide exceptional service and comfort, and we're disappointed we missed the mark with you. Please know your concerns are taken seriously, and we're committed to continually improving to ensure all our guests have a memorable stay. If there's anything specific you'd like to share with us to help us better understand your experience, please don't hesitate to reach out.

10/10 Excellent

Beth

Travelled with family
Liked: Amenities
Clean and nice but wary travelers like us. We slept well.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Beth!We're thrilled to hear that you found our hotel clean and comfortable during your stay! Providing a cozy and welcoming environment for our guests is always our top priority. It's wonderful to know that you were able to rest well and recharge for your adventures. Your satisfaction means the world to us, and we're grateful for your kind words. Should your travels bring you back this way, we'd be delighted to host you again and ensure your experience is just as enjoyable!

6/10 Okay

Jose

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Dear Jose,We're grateful for your feedback, and we want to ensure every aspect of your stay exceeds expectations. While we're pleased to see you've rated us a 3 out of 5, we noticed there was no specific comment provided. We're here to listen and address any concerns or suggestions you may have. Your insights are invaluable in helping us enhance our services and ensure every guest enjoys a remarkable experience. Please feel free to reach out to us directly with any further details you'd like to share. We hope to welcome you back soon for a truly exceptional stay.

8/10 Good

Brad, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean and quiet
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 17 Feb 2024
Hi Brad,Thank you for choosing Sure Stay Hotel by Best Western Manning. We're delighted to hear that you found our hotel clean and quiet during your stay. Maintaining a tranquil environment and ensuring cleanliness are top priorities for us, and it's rewarding to know that our efforts were appreciated. Our team works diligently to uphold these standards to provide all our guests with a comfortable and enjoyable experience. Your positive feedback motivates us to continue delivering exceptional service.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 569301 on 16 Feb 2024
Dear Barbara, We're pleased to hear that you enjoyed your stay with us, scoring us a fantastic 8 out of 10! Your feedback means the world to us and serves as a beacon guiding our efforts to continuously improve and exceed expectations. It's delightful to know that you found your experience with us to be a positive one. We're committed to providing exceptional service and creating memorable moments for all our guests, and your acknowledgment of our efforts is truly heartening. We look forward to welcoming you back for another outstanding stay shortly!

10/10 Excellent

Shakeeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Beds were very comfortable. Staff were very polite and friendly. Over all a great stay.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management | 569301 on 16 Feb 2024
Dear Shakeeta, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. A perfect 10 out of 10 rating is music to our ears, and we're delighted to know that you found our beds exceptionally comfortable and our staff incredibly polite and friendly. Creating a memorable stay for our guests is what we strive for, and your kind words reinforce our dedication to providing top-notch service. We can't wait to welcome you back for another outstanding stay in the future!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night. Very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Scott, What a fantastic review! We're thrilled to hear that you had such a wonderful experience at our hotel. It's fantastic to know that you found our accommodations to be not only clean but also exceptionally comfortable. Providing a cozy and welcoming environment for our guests is always our top priority, and it's incredibly rewarding to hear that we hit the mark with you. We hope to have the pleasure of welcoming you back for another fantastic stay soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 569301 on 13 Feb 2024
Dear Tracy,We are overjoyed to hear that you gave us an amazing 8 out of 10! We feel as though we have breathed new air after reading your comments, and it motivates us to keep aiming for greatness. That you had a great time throughout your visit is amazing to hear. We are thrilled that everything about our hotel, from the cozy lodging to the attentive service, lived up to your expectations. We value your pleasure above all else, so we're thrilled to hear that you had a good time working with us. We hope to have you back soon for yet another wonderful visit!

4/10 Poor

James

Disliked: Staff & service
Requested a walk in shower. They booked me one one the second floor with no elevator!! What about mobility impaired is not understood there???
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 12 Feb 2024
Dear James, Your feedback is valuable, and we're committed to improving based on it. Your comfort and accessibility are paramount to us, and we sincerely apologize for the oversight regarding your request for a walk-in shower and the lack of an elevator on the second floor. Your feedback is invaluable, and we'll address these issues promptly to ensure they're not repeated in the future. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back and provide a much-improved experience.

10/10 Excellent

Jannet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except we had requested a ground level room because of our registered service dog and medical issues. When we arrived they said they didn't receive my special request therefore there were no ground level room unless i cancelled my NON REFUNDABLE room and reserve a jacuzzi room per management not the very polite young lady at front desk doing her absolutely best to try and help us. Other than that all was great. Very clean and the 5 stars 🌟 is because of the young lady helping us and the clean updated room!
Stayed 1 night in Feb 2024
Response from Guest Relations Management | 569301 on 12 Feb 2024
Dear Jannet, We're thrilled to hear that you had an overall great experience during your stay! Your feedback is invaluable to us. We're sorry to hear about the hiccup regarding your room request for your service dog and medical needs. It's important to us that every guest's requirements are met, and we apologize for any inconvenience caused. Nonetheless, we're delighted that our dedicated staff, especially the very polite young lady at the front desk, went above and beyond to assist you. We take immense pride in providing clean and updated rooms, and it's wonderful to hear that this contributed to your positive experience. Your kind words are truly appreciated, and we hope to welcome you back soon for another fantastic stay!

4/10 Poor

Heidi

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 10 Feb 2024
Hi Heidi,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Vickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management | 569301 on 9 Feb 2024
Dear Vickey, We're pleased to hear you've had such a fantastic experience with us, scoring us a perfect 10 out of 10! Your glowing review truly brightens our day. It's wonderful to know that we've hit the mark and provided you with a stay that exceeded your expectations. We aim to create unforgettable memories for every one of our guests, and knowing we've achieved that for you fills us with immense joy. Your satisfaction is our ultimate reward, and we can't wait to welcome you back for another exceptional stay shortly!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and spacious... quiet and well lit parking lot
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Dear Paul,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. A perfect 10 out of 10 rating is music to our ears, and knowing that you found your room clean, spacious, and comfortable brings us immense joy. It's wonderful to hear that our quiet and well-lit parking lot added to the ease and comfort of your stay. Your feedback truly means the world to us, and we can't wait to welcome you back for another memorable stay soon!

10/10 Excellent

Gabriella

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Mar 2024
Hi Gabriella!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Jody

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
The young lady at the front desk was delightful. What a perfect hotel to spend a night. Rooms were very clean, bed very comfortable. Great find!!
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 3 Feb 2024
Hi Jody,We're thrilled to hear that you had a delightful experience with our front desk staff and found our hotel to be a perfect choice for your night's stay. Maintaining cleanliness and ensuring a comfortable bed are top priorities for us, and we're glad that these aspects stood out to you. It's fantastic to be considered a great find, and we appreciate your positive feedback. We look forward to welcoming you back at SureStay Hotel by Best Western Manning for another enjoyable stay in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 29 Jan 2024
Hi John,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manning hotel
Pleasant surprise for the cost. Breakfast was good. Room was clean. It looked like it had been painted recently.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Susan,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. Our team takes pride in providing a clean and comfortable environment for our guests, and we're glad that you found the room to be well-maintained. It's great to know that you enjoyed the breakfast offerings, and we strive to offer a value-driven experience for our guests. Your comments about the recent paint job are encouraging, and we hope to welcome you back at Sure Stay Hotel by Best Western Manning for another enjoyable stay in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
This was an excellent economy accommodation. We were completely satisfied with the service, cleanliness of the room, courtesy of the staff & the quality of the breakfast. Definitely recommended for an overnight stop just off I-95.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 26 Jan 2024
Hi Thomas!We are pleased to hear about your wonderful stay at our hotel! It thrills our hearts to hear that our economy accommodations fulfilled your expectations, and that you were pleased with our service, room cleanliness, staff civility, and the exquisite quality of our breakfast. Your advice for an overnight stay right off I-95 means everything to us! We attempt to make all of our visitors feel welcome and comfortable, and it appears that we were successful with your stay. We look forward to welcoming you back for another lovely visit in the future! Safe travels, and thank you for picking our hotel!Sure Stay Hotel by Best Western Manning

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to the highway and gas stations
Response from Guest Relations Specialist on 27 Jan 2024
Hi James,We appreciate the time you took to share your experience with us. We're delighted to hear that our hotel's convenient proximity to the highway and gas stations met your expectations. Our strategic location aims to provide ease of access and convenience for our guests, ensuring a seamless travel experience. We constantly strive to enhance our guests' satisfaction, and it's gratifying to learn that our efforts align with your preferences. Your feedback encourages us to maintain our commitment to delivering a positive stay for all our guests. Thank you for choosing Sure Stay Hotel by Best Western Manning and we look forward to welcoming you back in the future.

8/10 Good

Keith, Greensboro

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Dear Keith,We appreciate your decision to award us a 4 out of 5 rating, and while we're pleased to hear that your overall experience was positive, we also acknowledge that there might be aspects we can improve upon. Your satisfaction is our top priority, and we would love to better understand your experience to address any concerns you may have had. Our team values your feedback, and we encourage you to share more details with us so that we can continue to enhance our services. We genuinely appreciate your patronage and look forward to welcoming you back for an even more enjoyable stay in the future.

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 23 Jan 2024
Hi Kenneth!,Thank you for taking the time to share your feedback and for leaving your 10 out of 10 rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

4/10 Poor

Kathy

Disliked: Staff & service, amenities
The staff was terrible. Unfriendly. I am very upset to find out this was an outdoor unit. I refuse to stay in these but if it was in the description I sure didn’t see it. Since I prepaid there was no way to get out of it. Also, another person signing in didn’t see it either. The grounds were clean but the noise from cars and unpacking was horrible, I got very little sleep.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 20 Jan 2024
Hi Kathy,We sincerely apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service, and we regret to hear that your interactions with our staff fell short of your expectations. We understand the importance of accurate information, and we will certainly review our descriptions to ensure clarity regarding the outdoor unit. While we appreciate your acknowledgment of the clean grounds, we are genuinely sorry for any disturbances caused by external factors. Your feedback is valuable, and we will use it to improve our communication and guest experience.

8/10 Good

Jerry, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Jerry,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.

8/10 Good

Arthesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on 22 Jan 2024
Hi Arthesia,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back at Sure Stay Hotel by Best Western Manning in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 15 Jan 2024
Hi Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Excellent

Dominique

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 13 Jan 2024
Hi Dominique,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again at Sure Stay Hotel by Best Western Manning soon.