Manderfeld Holidays from £315

Hotel was clean and had nice decor. Area was relatively quiet and convenient with nearby metro stations and shops. We had an issue with the shower where the door was not flush with the ground. This resulted in water spilling into the rest of the bathroom and seeping into the bedroom. It wasn’t noticeable until I came out of the bathroom to see the floor of the bedroom was wet. We contacted the service desk and there was only one person manning the whole hotel. We asked if we could get cleaning services or at least some towels to sop it up and he said there were no cleaning people at night and since he was the only one there he couldn’t come up and leave the desk. We came down and grabbed towels and cleaned it up ourselves. He then gave us a different room to use which had a bathtub so we didn’t encounter the issue again. But this all happened around midnight and it was really inconvenient to replace our stuff and have to move when we were settling down for bed. He told us that there have been issues in the past with the bathrooms flooding due to poor design of the shower. We also read other reviews saying a similar story. Although the man was very nice, we were not impressed with how the hotel handled the matter. No one checked in again with us after this happened. When we brought this up to the front desk at checkout, they said they were going to email us about compensation details but they never did leaving us to write this review.

My wife and I loved our 4 night stay at the Sofitel Grand Ducal. The location of the hotel is almost directly in between uptown and downtown. A brilliant central location. The reception staff were really excellent. Very friendly, very helpful and always smiling!! A bit shout out to Kevin Kayir who stood out as one of the best receptionists I ever came across.... In fact all the staff at this hotel are brilliant, personable, friendly and professional. We received a free upgrade to a beautiful valley view and the included breakfast was great! Lovely fresh juices, a good assortment of breads, cheese, salmon, eggs etc etc and we never left the breakfast room hungry :) The restaurant menu was not really to our taste and the bar food was fairly limited so we tended to eat out for lunch and dinner, with lots of great restaurants within easy walking distance. The bedrooms were fabulous. My only comment would be the desk was a little 'tired' and storage space for clothes was lacking. I suggest moving the coffee machines to the desk area which I would replace with a dressing table integrated with drawers. Bathroom and shower were modern, clean with high quality Balmain soaps etc and the toilet was separate which was also nice. This was our first trip to Luxembourg and we would not hesitate to stay here again in the future. Highly recommend...

A lovely little hotel right in the heart of the city! The staff are very friendly and helpful and allowed us to drop off our bags early in the morning whilst we explored the city and even let us check in a bit earlier after we’d had a long morning travelling. The room was beautiful and despite being in the city centre was very quiet, I also like the hotels approach to being eco friendly! Would definitely stay here again :)

Sometimes quite noisy

Everything was perfect Only downside was being a 5 star property they don’t own their swimming pool They are doing partnership with some private club and that is only for adults. Including me I saw many people with families in the hotel and for kids a pool is a must. Other than that every one was super kind and lovely and helpful

Could not sleep due to hotel being directly above multiple bars that open til 3 am but customers didn’t leave until 4-5 am. Location is great but noise is unbearable.