We stayed for three nights over a weekend in late January. Check-in was efficient and staff friendly and polite.
On Saturday night there was a private function in the basement ballroom until 1.30am with booming music being played by a live band coming up the open staircase and easily heard our third floor room. You could hear every word of each song: it was like a karaoke in our room! We called to complain about the noise at midnight but reception said a room move wasn’t possible because the hotel was full, apologising that she couldn’t help. The music got louder so we went to see the receptionist in person and encountered drunken abusive partygoers and vomit in the ground floor corridor. These people had free range of the hotel. Some were on our floor shouting and screaming, and popping balloons. It was disgusting: all this in a supposedly 5-star hotel.
The next morning we spoke to a manager at reception. She was understanding and offered a discounted room rate and a bottle of Prosecco as an apology, which was appreciated. But why did the situation arise in the first place?
Breakfast is buffet style but served by staff. Food is tasty but lukewarm. The menu promised flower pot muffins and bagels, neither of which were available. A server apologised, saying that the menu needed to be updated. It’s probably a cost cutting exercise.
Overall there are too many negatives to recommend this hotel. I’m sorry to say that we’ll never stay here again: there are plenty of alternatives