Classic Duplex | Living area | 40-inch Smart TV with digital channels, TV
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Reviews of Manchester Townhouses by Charles Hope

3.5 out of 5
Manchester Townhouses by Charles Hope
Heddle Avenue, Manchester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

HOK YEE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very decent and well equipped apartment. Checkin details is clear except the car park which require some time to sort out.
Stayed 2 nights in Mar 2024
Response from Charles Hope Care Team. on 19 Mar 2024
Thank you for your feedback, HOK YEE. We are pleased to hear that you found our Manchester Townhouses to be decent and well-equipped. We apologize for any inconvenience with the car park and will work on providing clearer instructions for future guests. We appreciate your 5-star rating!

10/10 Excellent

Pun Hang

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Care Team on 6 Feb 2024
Hi Pun Hang,Thank you so much for your feedback and review! We are thrilled you had a great stay with us and hope to welcome you back again soon.Charles Hope Care Team

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, room comfort
Bad communication and hard to find
Communication - shocking!. Phone number does not work. Did not receive check in details and had to chase. Eventually found a number different to one on here that worked and got check in details sent. On arrival - very hard to find and said 'floor G' when infact it should have said BLOCK G. We found our door and got in to collect fob for car park - this again was a carry on. Did not work on gate to get in. Only worked on the NCP gate and we should not be paying for parking. A lovely lady in building across from our apartment clearly deals with a lot of the guest and told us the last guest bumped their car up onto pavement to get in - which we had to do in the end. Complained and was told a cleaner would look into fob for us - surprise surprise - we never seen one. the apartment itself is new and lovely. So once in and car park car and find it, all would be good!!. Good location for the tram.
Stayed 2 nights in Aug 2023
Response from Care Team on 11 Mar 2024
Hello Wendy. We apologize for the communication and check-in issues you experienced at Manchester Townhouses. We have noted your feedback regarding the fob and parking situation and will address this with urgency. We are glad you found the apartment to be lovely and enjoyed the location. Thank you for sharing your experience. - Charles Hope Care Team

10/10 Excellent

sebastian

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2024
Response from Care Team on 11 Mar 2024
Thank you for choosing Manchester Townhouses for your stay, Sebastian. We are thrilled to hear that you had a fantastic experience with us! Our team is dedicated to providing top-notch service to all our guests. We look forward to welcoming you back soon. Charles Hope Care Team.