6/10 Okay
Dmitriy
Business traveller
4 Mar 2024
Disliked: Amenities
The worst thing is that Expedia has wrong location for this hotel on their map. Apparently, this has been the case for a while and they (Expedia) refuse to fix it. In fact, Expedia even refused to own up to this error - as I booked based on the map location (as spelled out addresses are notoriously unreliable in the region) and ended up staying at the wrong area with much inconvenience. Called Expedia, and the only remedy they sort of offered is “we *may* be able to cancel without penalty… *maybe* - not even sure”. No offer of rebooking at the right area, no certainty whatsoever. “You have to book another (correct!) location at your own expense”. Quite a dismal experience!
Dmitriy
Stayed 3 nights in Feb 2024