Standard Single Room | Premium bedding, down duvets, minibar, in-room safe
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Reviews of Frsan Palace Hotel

4 out of 5
Frsan Palace Hotel
Block 320, Road 2005, Building 180, Al Hoora, P.O. Box 18002, Manama

Reviews

5.0
Rating 10 - Excellent. 1 out of 8 reviews" "
Rating 8 - Good. 2 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 3 out of 8 reviews" "

6.8/10

Cleanliness

4.8/10

Staff & service

5.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

SB

Liked: Cleanliness
Disliked: Staff & service
They said there is no double bed room and the room is only for one person and we had to pay extra to upgrade and the hotel has a lot of noisy prostitution and we called house keeping and reception and ordered shampoo and towels 4 times and didn’t receive it !
Stayed 2 nights in Dec 2018
Response from NM on 21 Jan 2019
Dear valuate customer. Thanking you for taking time to right your feedback which can be helpful to us to improve our service. In other hand we are kindly asking you to provide for us the reservation number like that we can follow up with our associates and trouble shoot the issue to avoid that will happen next time. Thanking you.

4/10 Poor

Khalid

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don't expect standard amneties and don't breakfast
No bathrobe no expendable sandals and no breakfast for a breakfast booked room. First staff wanted to charge breakfast after informing them I had it in my package they then told me I was only limited to a continental breakfast then when complaining to reception they said I can get any breakfast by that time I needed to run for an appointment. Expect a 20 minutes delay check out. Will not visit again
Stayed 1 night in Jan 2018
Response from leena on 13 Feb 2018
Dear Guest Greetings from frsanpalaceHotels Bahrain We would like to thank you very much for your time and sharing your feedback on this forum. It gives us no pleasure to hear such feedback and we do agree there were things which are least expected from us immaterial of the star category. We sincerely do apologize on such experience you had go through. Thank you for detailed feedback ,has been shared across to make swift changes Best regards Ms.lyne

2/10 Terrible

YAssir

Travelled with group
Disliked: Staff & service, property conditions & facilities
لاينفع نهائيا للعائلة المنطقة سيئة مرتادي الفندق غير جيدين الاستقلال والموظفين بمزاج سيء جداً جداً
Stayed 1 night in May 2022

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buon albergo!
Stayed 4 nights in Mar 2022

8/10 Good

Hana

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

2/10 Terrible

SEUNG-HOON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔이용시 바가지 조심하세요ㅡㅡ 친구 데려오는것도 무조건 20BD 부과합니다
Stayed 2 nights in Aug 2018

2/10 Terrible

Mazen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
أسوء تجربة إقامة في فندق The worst hotel ever
The reception asked to keep my passport with them during my stay at the hotel, I told them that is illegal procedure, they said it’s the hotel policy!! They asked me to sign on an items list that in my room!! The room was smelly and the towels were yellowish The hotel deals with the guests like thieves!!! No respect!! استقبال الفندق بيطلب حجز جواز السفر معهم طيلة فترة الإقامة وعندما أخبرتهم بأن هذا الإجراء غير قانوني كانت الإجابة بأن هذه سياسة الفندق!! طلبوا مني التوقيع على قائمة بمحتويات الغرفة!! الغرفة كانت رائحتها سيئه والمناشف مصفرة وليست ناصعة البياض كالمعتاد وصوت الماء في مواسير الصرف بالجدران كان مسموع وعالي. تعامل الفندق مع النزلاء كتعاملهم مع حراميه!!

10/10 Excellent

Saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2017
Response from CRIS on 25 Jan 2018
HELPFUL