4/10 Poor
Flor
Travelled with partner
7 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expidia: Al the time, we have been in contact with you, for the services that you provide. However, in this opportunity, we reject the conditions of the room that my daughter Jessica booked with you, because she did, considering that the Hotel D'La Torre, never provided AC in our room, and we were suffering the worse condition, along the 15 days that we had to be in there, The argument from the "supervisor" was that "if you want AC in your room, you have to pay,$375.00 additional to the amount that we were booking, beside that they suspended the water service, one or two days, we had to take shower at my brother home. There is not an alternative menu related to the meals. We didn't use the pool, because sometimes water was completly dirty. I have to refer our health condition, my wife is a senior that suffer of high blood pressure, and I 'm a senior that I need sleep connected to machine to oxigen my brain and this hotel not offer condition for this kind of people, We had to sleep with the door of our room open to ventilate our room
Flor
Stayed 14 nights in Mar 2024