Title: Casa Imperial Managua Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2277&destination=Managua%2C+Managua+Department%2C+Nicaragua&selected=16818895&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Imperial Managua A peaceful retreat with garden surroundings offers the perfect balance of relaxation and indulgence, from poolside lounging to satisfying meals ## Photo gallery for Casa Imperial Managua ![Front of property - Casa Imperial Managua (Managua)](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/ace3a537.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Casa Imperial Managua (Managua)](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/afcedb5a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Casa Imperial Managua (Managua)](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/ac56a8df.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Casa Imperial Managua (Managua)](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/5a256fdc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Casa Imperial Managua (Managua)](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/427ad331.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Imperial Managua captures authentic Nicaraguan character with its tranquil garden setting and refreshing outdoor pool. Enjoy breakfast on the quiet terrace or in the restaurant. Practical amenities like WiFi and dry cleaning make your stay hassle-free. ## Reviews 7.8 Good ## Popular amenities - Pool - Breakfast included - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Apr 7 - Apr 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 8 - Apr 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 4 of 4 rooms ### View all photos for Junior Suite, 2 Queen Beds ![Junior Suite, 2 Queen Beds | Minibar, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/d229c89a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 2 Queen Beds - Sleeps 4 - 2 Queen Beds ### View all photos for Junior Suite, 1 King Bed ![Junior Suite, 1 King Bed | Minibar, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/9cf928d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite ![Deluxe Suite | Minibar, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/1180c973.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite - Sleeps 2 - 1 King Bed ### View all photos for Presidential Suite, 1 Bedroom ![Presidential Suite, 1 Bedroom | Minibar, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/17000000/16820000/16818900/16818895/a55fce9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite, 1 Bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/9000000/8640000/8631600/8631519/w6268h4187x4y0-bd60e91b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Managua by IHG District I - Pool - Breakfast included - Parking included - Free Wi-Fi 9.0 Wonderful 984 reviews £84 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Managua-Hotels-Holiday-Inn-Express-Managua.h8631519.Hotel-Information?chkin=2026-5-3&chkout=2026-5-4&rm1=a2®ionId=6053704&destination=Managua (and vicinity)&destType=MARKET&latLong=12.145716,-86.27478&searchId=0b41f435-21d1-4d14-911f-cd986180707c&top_cur=GBP) Ad ![Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/10000/9200/9109/1a086ab8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Managua by IHG District I - 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Pool - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 623 reviews £166 includes taxes & fees 8 May - 9 May [](https://www.expedia.co.uk/Managua-Hotels-Real-InterContinental-Managua-At-Metrocentro-Mall.h521145.Hotel-Information?chkin=2026-5-8&chkout=2026-5-9&rm1=a2®ionId=6053704&destination=Managua (and vicinity)&destType=MARKET&latLong=12.145716,-86.27478&searchId=0b41f435-21d1-4d14-911f-cd986180707c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FManagua-Hotels-Casa-Imperial-Managua.h16818895.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FManagua-Hotels-Casa-Imperial-Managua.h16818895.Hotel-Information) ## About the area District V, a neighbourhood in Managua, is home to Casa Imperial Managua. Nueva Catedral and Luis Alfonso Velásquez Flores Park are local landmarks, and travellers looking to shop may want to visit Carlos Roberto Huembes Market and Multicentro Las Americas Shopping Center. Looking to enjoy an event or a game while in town? See what's happening at Alexis Argüello Sports Complex or Dennis Martinez National Stadium. [Visit our Managua travel guide](https://www.expedia.co.uk/Managua.dx6053704) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C12.11482%2C-86.23638&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rGzkqNcVvrCN9uzQRUxvPvu8LoY=) Semáforos de Club Terraza, 2 Km al Sur, Villa Fontana, Managua, 14174 ### What's nearby - ![Carlos Roberto Huembes Market](https://images.trvl-media.com/place/6111616/feedb61a-652f-409e-9a77-5a06ac7a3bf9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Carlos Roberto Huembes Market 18 min walk \- 1.0 mile - Nueva Catedral 3 min drive \- 1.3 miles - Iglesia Parroquial de Santiago 3 min drive \- 1.5 miles - Galerias Santo Domingo Shopping Center 4 min drive \- 1.6 miles - Los Robles Park 5 min drive \- 2.0 miles ### Getting around - Managua (MGA-Augusto C. Sandino Intl.) 19 min drive ### Restaurants - Leche Agria La Vaquera 1 min walk - Cafeteria el Kiosko 4 min drive - Food Court Centro Comercial Managua 4 min drive - Asados y Antojitos Del Rancho 3 min drive - Tip Top La Gran Vía 18 min walk ## About this property ### Casa Imperial Managua Hotel located in District V At Casa Imperial Managua, you can look forward to free full breakfast, a terrace and a garden. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar. You'll also enjoy perks such as: - An outdoor pool - Free self-parking - A round-trip airport shuttle (surcharge), smoke-free property and meeting rooms - Tour/ticket information, concierge services and a 24-hour front desk Room features All guest rooms at Casa Imperial Managua include perks, such as air conditioning, as well as amenities, such as free WiFi and minibars. More amenities include: - Bathrooms with showers and free toiletries - 49-inch flat-screen TVs with cable channels - Fridges, microwaves and coffee/tea makers ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/75000000/74600000/74598100/74598090/9ffe1eac.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### D la Torre Hotel District IV - Pool - Breakfast included - Parking included - Free Wi-Fi 7.8 Good 236 reviews £23 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=74598090&PinnedHotelID=74598090&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/10000000/9670000/9668700/9668607/7b101b4e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Altos de Fontana District I - Pool - Parking included - Free Wi-Fi - Air-conditioning 8.4 Very good 42 reviews £77 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=9668607&PinnedHotelID=9668607&HadPinnedHotel=true®ionId=-1&adults=2) ![Living area](https://images.trvl-media.com/lodging/116000000/115560000/115555100/115555048/da5ba112.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Fontana Nesthost Stay District I - 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1 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-30&endDate=2026-05-01&selected=119842794&PinnedHotelID=119842794&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=16818895&PinnedHotelID=16818895&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=16818895,74598090,9668607,115555048,16456405) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Area shuttle (surcharge) - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free full breakfast available daily 7 AM to 10 AM - A bar/lounge - A restaurant ### Things to do - Gym - Outdoor pool ### Family friendly - In-room microwave - In-room refrigerator - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Computer station - Meeting rooms ### Outdoors - Garden - Picnic area - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Reception hall - Smoke-free property ## Room amenities ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - 49-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Limited room service - Microwave - Minibar - Refrigerator ### More - Air conditioning - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Minimum check-in age - 17 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 25 per person (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Casa Imperial Managua Hotel Casa Imperial Managua Hotel Casa Imperial Managua Managua Casa Imperial Managua Hotel Managua ## Frequently asked questions ### Does Casa Imperial Managua have a pool? ### Is Casa Imperial Managua pet-friendly? ### How much is parking at Casa Imperial Managua? ### What time is check-in at Casa Imperial Managua? ### What time is check-out at Casa Imperial Managua? ### Does Casa Imperial Managua provide a shuttle to the airport? ### Where is Casa Imperial Managua located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Imperial Managua Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.6 Location ### 8.4 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 10 8 - Good 7 6 - Okay 4 4 - Poor 0 2 - Terrible 3 ## Reviews Verified ### 8/10 Good #### Christopher Graham 12 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel staff were all very nice and eager to help with any requests. The location was off the beaten track so it is a relatively quiet spot. We enjoyed the peace and quiet. ##### Christopher Graham Verified ### 2/10 Terrible #### Verified traveller 21 Oct 2019 ここは営業していないよ。 予約していて現地に着いてから自分で他のホテルを高めの値段で取り直した。 こんなのサイトに載せていたら信頼を失うよ！ ##### Verified traveller Stayed 1 night in Oct 2019 Verified ### 10/10 Excellent #### Verified traveller 11 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and staff. Will definitely plan next stay and will recommend to friends. Location is amazing with a cool breeze. ##### Verified traveller Stayed 3 nights in Feb 2019 Verified ### 6/10 Okay #### Hugo 20 Dec 2018 Liked: Cleanliness, staff & service, room comfort #### poco profesional personal requiere de entrenamiento, poco profesional. me abrieron la puerta de noche, ##### Hugo Stayed 3 nights in Dec 2018 Verified ### 10/10 Excellent #### Erick 5 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente lugar Muy bonito lugar, una vista espectacular de la ciudad, y la atención de la gente en el hotel es muy buena. ##### Erick Stayed 2 nights in Nov 2018 Verified ### 6/10 Okay #### Verified traveller 30 Jun 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort The place was very nice on the outside and the people were generally very nice as well but the fact that they missed lead you on if you need to pay for the service to bring you back to the airport and that there is no real bar it’s there but it’s not there then menu has five items on it and that’s every day the same thing they at the swimming pool is not clean in the rooms even though they look OK they are not OK don’t touch anything it might fall off the wall or it might break in the bathroom and it said you get a king size bed it was not it was a queen they do not understand English at all ##### Verified traveller Stayed 2 nights in Jun 2018 Verified ### 10/10 Excellent #### Thomas 1 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The BEST BOUIQUE in MANAGUA The property is simply AMAZING!!!!! The staff here is impecable to say the least.Coming from a background of Hilton and Marriott grandeur. The staff will make your stay worth it. From the airy corridors to the fresh mangos growing on the premises - you will catch the sun rise at 5am in the lookout. I want to personally thank those that helped me with my stay ad was patient enough to listen to my broken spanish. Griselda- Hands down the best you could ask for Kevin- Thank you for making the trip easier for me and addressing issues I had Jason- Thanks for taking where I needed to go with no hesitation Lucia- Thanks for making me laugh while cleaning the room and the premises (hardest workers on the grounds) Beatrice- boss need more be said lol she was amazing in keeping it level I have to apologize to the rest of you, but it is because I do not know your names. Food Prep was on point every morning and afternoon. So, you know who you are thank you for keeping me fed. If you haven{t been to this GEM of a boutique hotel. This should be on every travelers list when visiting Managua ##### Thomas Verified ### 8/10 Good #### Verified traveller 8 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Modern rooms and furnishings are a plus at this hotel located in the hills of Managua. The hotel staff was great, very friendly and professional. ##### Verified traveller Stayed 1 night in Apr 2018 Verified ### 8/10 Good #### Christine 5 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Residential area of Managua short drive to the Mal Good hotel for the price. .nice area .staff pleasant would go there again.pool area could be better. Room small.lighting in room Should be improved especially in the bathroom. Mirror too high for small person.magnifying mirror would be good for make up. ##### Christine Stayed 1 night in Jan 2018 Verified ### 6/10 Okay #### Karin 4 Feb 2018 Liked: Cleanliness, property conditions & facilities, room comfort We slept at this place for one night but was surprised that the hotel is not located where it is shown on hotels.com. Google the location to se exactly where it is located, which is outside the city on the top of a mountain. ##### Karin Stayed 1 night in Jan 2018 Verified ### 10/10 Excellent #### gina 24 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel and staff is great! The shuttle was kind enough to wait two hours for me at the airport since my flight was delayed. The ride was smooth, as was check in. The staff was nice enough to do my laundry Because a bottle had spilled all over my clothes in transit. They also whipped me up a vegetarian soup and salad, all around midnight nonetheless. Everybody that works here was so friendly and went above and beyond to help me. I would recommend and definitely stay again. ##### gina Stayed 1 night in Jan 2018 Verified ### 10/10 Excellent #### Maria 23 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### So comfortable! All the staff was lovely. The airport shuttle was waiting for us on arrival and they have a beautiful van. The hotel is actually 16 ks from the airport, not 8 k.s as stated. So it's a 30 minute drive but consider it a free tour. It was great. The beds and linens are so comfortable. It's a quiet area so we had a great sleep. Breakfast was also nicely prepared and the coffee was good. ##### Maria Stayed 1 night in Jan 2018 Verified ### 2/10 Terrible #### Verified traveller 8 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Misleading description leads to meh evening. This hotel has decent accommodations but lied about having a free airport shuttle. The room I reserved was also not available so I was placed in a smaller, worse room at the same price. The “restaurant” was very limited and there is no bar. There is a bar area, but no actual bar per say. Don’t stay here. Wi-Fi was good and shower was hot but that’s all I can say with gusto. ##### Verified traveller Stayed 1 night in Jan 2018 Verified ### 8/10 Good #### glenn 6 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel far from the noise of the city.. They should lower the food prices to be more accessible for the customers.., ##### glenn Stayed 10 nights in Dec 2017 Verified ### 8/10 Good #### Verified traveller 17 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and Comfortable Very clean and in a quiet area. Great water pressure and hot water in the shower! Took about half an hour from the airport during evening traffic, but leaving at 04:30 the next morning it was only about fifteen minutes. Hotel didn't respond to email correspondence regarding the airport pick up, but we were able to ring them. ##### Verified traveller Stayed 1 night in Dec 2017 Verified ### 8/10 Good #### Fabiola 2 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good hotel and service but no enough dinner options. They should vary their menu to include vegetarian options and seafood options. ##### Fabiola Stayed 1 night in Nov 2017 Verified ### 10/10 Excellent #### Stewart 26 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Very good shuttle service ##### Stewart Stayed 1 night in Nov 2017 Verified ### 10/10 Excellent #### caroline 29 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relanjante El hotel está situado en un entorno precioso pero muy cómodo. pero estaba más lejos del centro de la ciudad de lo que me imaginaba. ##### caroline Stayed 1 night in Sep 2017 Verified ### 10/10 Excellent #### Verified traveller 7 Apr 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Chic et abordable Abordable et très chic. La piscine a été très appréciée en arrivant a minuit. Perché sur une colline, le vent était bienvenue. Personnel très chaleureux. Un observatoire nous permet de voire la ville et le lac. ##### Verified traveller Verified ### 6/10 Okay #### Nick 18 Feb 2017 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Last Choice for Good Service Although we prepaid for our reservation via Cheaptickets, it took the staff approximately 30 minutes to check us. When we arrived, we waited 10 to 15 minutes before anyone came to the front desk although we noticed customers and staff at the bar/restaurant at the front of the building. After checking in, we decided to order room service as a convience; we went directly to the front desk which was less than 20 feet from the room and placed the order, however, an attendant called to notify us that they didn't have one of the items that we ordered. We walked back to the desk to view the menu and change our order based on the call Waiting in the room after nearly 50 minutes, a gentleman delivered 2 plates of items and said nothing to indicate any issues. Needless to say, one of the items was not as we ordered, however, we had no idea that the kitchen was going to close and DISREGARD the rest of the items on the order without saying anything. I've never experienced such terrible room service at any point in life. Imagine depending on bad room service when a trip to a restaurant would have been faster without leaving the family hungry while the room service kitchen closes without telling you they won't be delivering food for half of the family (2 of 4 people). ##### Nick Verified ### 2/10 Terrible #### Verified traveller 4 Oct 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Oct 2019 Verified ### 10/10 Excellent #### Anita 7 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Anita Stayed 1 night in Jan 2018 Verified ### 8/10 Good #### Claudia 23 Nov 2017 Liked: Cleanliness, staff & service ##### Claudia Stayed 3 nights in Nov 2017 Verified ### 10/10 Excellent #### Melissa 28 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Melissa Stayed 1 night in Oct 2017 ---