Dear Jack,Thank you for your review.We are delighted to learn that the attentiveness of our staff, the cleanliness of the room, and the comfort of the large bed were highlights of your stay. It is gratifying to know that these aspects contributed positively to your overall experience at Barceló Fortina Malta. The thoughtful touch of chocolates is one of the many ways we aim to make our guests' stays special, and we are pleased you enjoyed this gesture.We regret to hear that the pillows provided in your room did not meet your expectations. Our variety of pillows are chosen to cater to different preferences. Moreover, we are sorry to hear about your experience with the noise and the positioning of the hairdryer. We strive to ensure all aspects of our guests' stays are convenient and pleasant, and your feedback is important in highlighting areas where we can improve.We hope to welcome you again in the future. Best regards,Barcelo Fortina Malta, Guest Experience Team

Dear Karen Karissa,We appreciate that you took the time to share your experience with us.We are delighted to learn that our strategic location greatly contributed to the enjoyment of your trip, and that the spaciousness and comfort of your room provided a restful night's sleep. Your kind words regarding the attentiveness and friendliness of our staff are much appreciated and affirm our commitment to exceptional hospitality. We at Barceló Fortina Malta remain dedicated to creating memorable stays for our guests, complete with the beautiful views and first-class services that we pride ourselves on.The issue with the air conditioning arose because we have certain seasonal standards programmed for the temperature of all rooms. During this particular season, adjustments may be made to the temperature settings to accommodate external factors such as weather conditions. Unfortunately, it appears that these adjustments led to discomfort during your stay, and for that, we apologize.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Barcelo Fortina Malta, Guest Experience Team

Dear Michael,Thank you for your review.We are delighted to hear that you appreciated the spaciousness and appointments of our rooms, as well as the comfortable and considerable bed size. It is also heartening to know that the panoramic views of Valletta from our property added to the enjoyment of your visit. We are pleased to hear positive remarks about the cleanliness, condition of the hotel, the level of service provided, and the amenities in your room.Regarding the aspects you found less satisfactory, the unique layout of our hotel allows for a variety of vistas, and we hope that future guests might consider discussing room preferences with us to ensure a view that meets their expectations. Your feedback on the ambiance of our bar and the breakfast offers are valuable and we will certainly take your comments into consideration for future improvements.We hope to see you again in the future. Kind regards,Guest Experience TeamBarcelo Fortina Malta

Dear Shannon,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience TeamBarcelo Fortina Malta

Dear Nicola,Thank you for your feedback with us.We hope we will have the chance to welcome you again.Warm regards,Guest Experience TeamBarcelo Fortina Malta

Dear Tony,Thank you for your feedback with us.We hope we will have the chance to welcome you again.Warm regards,Guest Experience TeamBarcelo Fortina Malta

Dear Andrew,Thank you for your review.We are pleased to hear that you found our facilities to be excellent.We are especially pleased to hear that you enjoyed the breakfast and that the service provided by the bar staff was exceptional. Your compliments are a testament to our team's dedication to providing an exceptional guest experience.Regarding the elevators, we would like to inform you that the maintenance team is currently making some improvements to the elevators, which is why not all of them are working at the moment.We regret the problems you had with the shower design in your bathroom. Please be assured that we are attentive to these details and are currently reviewing our facilities to ensure that all aspects of our guests' experience are smooth. Nevertheless, we look forward to welcoming you back, We look forward to welcoming you back. Barcelo Fortina Malta, Guest Experience Team

Dear Andrea Mae,Thank you for your positive feedback.We are thrilled to hear that our team's dedication to service made your stay comfortable and that you found the room to your satisfaction. It's wonderful to know that our location served as a convenient base for your explorations and dining experiences. The proximity to the seafront and the ease of access to Valletta by boat truly showcase the prime location of our establishment.We appreciate your kind words about the cleanliness of the room, the condition of the hotel, and the amenities provided. Our team strives to maintain the highest standards to ensure an exceptional stay for every guest.We look forward to welcoming you back on a future occasion.Best regards,Barcelo Fortina Malta, Guest Experience Team

Dear Anita,Thank you for your positive feedback.We are thrilled to hear that you enjoyed the pool, spa, and the comfort of our spacious rooms, along with the fantastic views and prime location. It is always rewarding to know when our guests have had a memorable experience and we appreciate your high praise of the room cleanliness, hotel condition, service, and room amenities.Our team takes great pride in providing an exceptional experience and your recommendation means the world to us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience TeamBarcelo Fortina Malta

Dear Odaine, Thank you very much for your kind feedback. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience TeamBarcelo Fortina Malta

Dear Aaron, Thank you very much for your kind feedback. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience TeamBarcelo Fortina Malta

Dear Suyeong, Thank you very much for your kind feedback. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience TeamBarcelo Fortina Malta

Dear Paresh,Thank you for your review.We're thrilled to hear that you found our service to be impeccable and our rooms pristinely clean, as we strive to provide exceptional experiences for our guests. However, we regret to hear about your observation regarding the indoor pool area. We take your feedback seriously and will certainly look into it to ensure that our facilities are always maintained to the highest standard.We look forward to welcoming you back. Best regards,Guest Experience TeamBarcelo Fortina Malta

Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear that our services met your expectations and that you found the hotel's location to be convenient for your needs. It's wonderful to know that the cleanliness and condition of our hotel, along with the comfort of your room, contributed to a highly recommended stay. Our team takes great pride in maintaining a high standard across all our facilities and services, and your acknowledgment is sincerely appreciated.We look forward to welcoming you back on a future occasion.Best wishes,Barcelo Fortina Malta, Guest Experience Team

Dear Gian,Thank you for your review.We're thrilled to hear that our newly renovated property, along with our dedicated team, contributed to a positive experience during your stay. It's wonderful to know that our prime location added to the enjoyment of your visit. We appreciate your compliments regarding the cleanliness and condition of our hotel, as well as the comfort of your room and the quality of service provided.We regret to hear about the inconvenience you faced regarding payment options. While we currently accept Visa and MasterCard, we understand the importance of providing a variety of payment methods to accommodate all our guests' preferences. Please rest assured that we are continually evaluating our services to enhance our guests' experiences.We hope to welcome you again in the future. Best regards,Barcelo Fortina Malta, Guest Experience Team

Dear {USER_NAME),Thank you for your review.Our team is glad to know that you had a pleasant stay, however, please accept our apologies for any issues you experienced with the WiFi. Don't hesitate to reach out to our team as we are always pleased to assist with any issues you may have.We hope to welcome you again in the future. Best regards,Barcelo Fortina Malta, Guest Experience Team

Dear Valued Guest,Thank you for reviewing your stay with us.We are delighted to hear that you found our rooms spacious and comfortable, with lovely views over Tigne Point. Our team takes great pride in providing exceptional service, and we are thrilled that they made you feel welcome and assisted you throughout your stay.We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.We look to the pleasure of welcoming you back on a future occasion.Best regards,Barcelo Fortina Malta, Guest Experience Team

Dear Jane,Thank you for choosing Barceló Fortina Malta for your stay. We appreciate your feedback and are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.Best regards,

Dear James,Thank you for choosing Barceló Fortina Malta for your stay. We appreciate your feedback and are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.Best regards,

Dear Amir,Thank you for your review.We are glad to hear that you appreciated our new property. However, we are sorry to learn that you felt our staff was not well-trained. We take pride in providing exceptional service to our guests, and we continuously invest in staff training to ensure a high level of hospitality.We understand that there is always room for improvement, and we appreciate your feedback as it helps us identify areas where we can enhance our guests' experiences. Rest assured that we will address your concerns and work towards providing an even better stay for our future guests.We hope to see you again in the future. Kind regards,Barcelo Fortina Malta, Guest Experience Team

Dear Matt, Many thanks for your feedback.We are glad to hear that you enjoyed the beautiful city of Valletta and its surroundings. However, we apologize for any inconvenience you may have experienced during your stay.We understand that ongoing construction work may have caused some disturbance. We assure you that this is a temporary situation, and we are working diligently to complete the improvements as soon as possible. Regarding the outdoor pool, it is indeed located a short walk from the hotel, and we apologize if this was not clear during your booking process. We appreciate your feedback on the breakfast and dinner options, and we will take it into consideration to improve our culinary offerings.We are sorry to hear about the miscommunication with our housekeeping team and the senior manager. We will address this issue with our staff to ensure better communication and understanding in the future.It would be a pleasure to welcome you again. Kindest regards,Barcelo Fortina Malta, Guest Experience Team

Lieber Zafer,in erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken, die Sie nach Ihrem letzten Besuch in unserem Hotel Barceló Fortina Malta abgegeben haben und freuen uns zu lesen, dass wir Ihre Erwartungen erfüllen konnten.Es freut uns sehr zu hören, dass Sie die exzellente Lage unseres Hotels sowie die atemberaubende Aussicht genossen haben. Wir sind stolz darauf, unseren Gästen einen unvergesslichen Aufenthalt mit einem herausragenden Service zu bieten. Ihre lobenden Worte über die Freundlichkeit und Hilfsbereitschaft unseres Rezeptionspersonals ehren uns sehr.Ebenso sind wir dankbar für Ihre Anerkennung der Sauberkeit und Ausstattung Ihres Zimmers sowie des gesamten Hotelzustands. Es ist unser Ziel, exzellente Erfahrungen zu schaffen, und es scheint, dass wir dieses Ziel während Ihres Besuchs erreicht haben. Dass Sie von der Möglichkeit eines späteren Check-outs profitieren konnten und dies Ihren Aufenthalt angenehmer gemacht hat, erfüllt uns mit Freude.Nochmals vielen Dank für diese sehr freundliche Bewertung unseres Hotels und wir freuen uns darauf, Sie in Zukunft wieder zu empfangen.Mit freundlichen Grüßen,Barcelo Fortina Malta, Guest Experience Team

Dear Stephan Michael Philipp,Thank you for your feedback with us.We hope we will have the chance to welcome you again.Warm regards,Guest Experience TeamBarcelo Fortina Malta

Estimado Kazimir,En primer lugar, nos gustaría agradecerle que haya elegido nuestro hotel Barceló Fortina Malta y que haya compartido su opinión sobre su experiencia con nosotros.Nos complace saber que la limpieza de la habitación le pareció impecable y que el servicio prestado por nuestro equipo fue de primera calidad. También apreciamos sus comentarios positivos sobre las comodidades de la habitación y nos alegramos de que contribuyeran a una estancia confortable.Entendemos la importancia de una habitación con vistas. Por eso queremos asegurarle que su habitación fue categorizada como Superior Sea Front View, ya que se encuentra en la sección del hotel que da a la parte frontal del mar. Sin embargo, no todas las habitaciones ofrecen exactamente la vista central debido a su posición dentro del edificio frente al mar.No dude en ponerse en contacto con nosotros la próxima vez que decida alojarse en nuestro hotel, estaremos encantados de atenderle. También, puede visitar nuestra página web barcelo.com, y echar un vistazo a nuestras otras categorías de habitaciones.Gracias por elegir alojarse con nosotros, y esperamos darle la bienvenida de nuevo en su próxima visita a nuestro hotel.Un cordial saludo,Guest Experience TeamBarcelo Fortina Malta

Chère Zaide,Nous souhaitons tout d'abord vous remercier pour votre préférence envers notre hôtel Barceló Fortina Malta pour vos vacances , c'est pour nous toujours un plaisir d'accueillir nos clients les plus loyaux d'année en année.Nous sommes ravis que vous ayez apprécié l'élégance récente de notre établissement ainsi que l'accueil et la disponibilité de notre personnel. Votre satisfaction concernant la propreté de votre chambre, la condition de l'hôtel, le service et les équipements de la chambre nous comble de joie. Il est pour nous primordial de veiller à ce que chaque détail contribue à une expérience exceptionnelle pour nos invités.Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,Barcelo Fortina Malta, Guest Experience Team

Dear Eugen,We sincerely regret the inconveniences experienced during your stay at our hotel. We appreciate your feedback as it helps us improve our services.At this time of the year, it is important to note that the outdoor temperature during the night tends to be around 12 to 13 degrees Celsius. For this reason, our central system is set in heating mode during winter rather than air conditioning, as we aim to maintain a comfortable environment considering the weather conditions. We regret that the internal temperature of around 22 degrees was uncomfortable for your rest.We deeply regret the inconvenience caused by this situation and that our maintenance team could not provide you with alternatives to improve your stay. Likewise, we have taken note of your comment about the absence of items like Kleenex or similar, and we will strive to improve our supplies for future stays.We appreciate your comments and assure you that we will work on the mentioned areas to improve our services. If you decide to give us another opportunity, we would be delighted to welcome you again and ensure that your stay is much more pleasant.Sincerely,Barcelo Fortina Malta, Operations Manager

Dear Guest, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Fortina Malta, Guest Experience Team

Dear Valued Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed our prime location near the Point Mall, restaurants, pubs, and the Sliema ferry to Valletta. It's great to know that our team, especially Sasho and Carl, made your stay fantastic and pleasant. Your kind words about our room cleanliness, hotel condition, service, and room amenities are truly appreciated.We look forward to welcoming you back on a future occasion.Best wishes,Barcelo Fortina Malta, Guest Experience Team

Dear Max,Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our fully equipped gym and found our staff to be friendly. It is always our goal to provide top-notch service and facilities to our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Barcelo Fortina Malta, Guest Experience Team

Dear Nicole,Thank you for choosing Barceló Fortina Malta for your stay. We appreciate your feedback and are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.Best regards,

Dear Kari,Thank you for choosing Barceló Fortina Malta for your stay. We appreciate your feedback and are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.Best regards,

Sehr geehrte Heide,haben Sie vielen lieben Dank für Ihr Feedback.Es freut uns sehr, dass Sie die Sauberkeit und den Zustand unseres Hotels sowie die Ausstattung der Zimmer zu schätzen wissen.Wir bedauern jedoch, dass der Wellnessbereich während Ihres Aufenthalts geschlossen war. Wir entschuldigen uns für die Unannehmlichkeiten, die Ihnen dadurch entstanden sind, und werden prüfen, wie wir unsere Kommunikation verbessern können, um unseren Gästen einen besseren Service zu bieten.Nochmals vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Mit freundlichen Grüßen,Barcelo Fortina Malta, Guest Experience Team

Dear,Thank you for choosing Barceló Fortina Malta for your stay. We appreciate your feedback and are delighted to hear that you had a positive experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back in the future.Best regards,

Cher Romain,Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Fortina Malta. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.Nous sommes ravis de lire que vous avez apprécié la beauté de votre chambre avec vue sur La Valette et que notre personnel sympathique a contribué à rendre votre séjour agréable. Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec les douches et que certaines installations n'étaient pas encore disponibles lors de votre séjour. Nous tenons à vous assurer que notre établissement est maintenant entièrement opérationnel et que notre spa est ouvert pour le plaisir de nos clients. Nous espérons que vous nous donnerez l'occasion de vous offrir une expérience cinq étoiles lors de votre prochaine visite.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementBarcelo Fortina Malta, Guest Experience Team

Beste Johannes,We danken u voor uw feedback.We zijn blij om te horen dat u tevreden was met de grootte en netheid van onze kamers. We betreuren het echter dat u problemen heeft ondervonden met de douche en de service van ons personeel. We willen benadrukken dat onze medewerkers getraind zijn in gastvrijheid en we zullen uw opmerkingen intern bespreken om onze service te verbeteren. Wat betreft uw aanbetaling, we verzekeren u dat we ons best doen om dit zo snel mogelijk op te lossen. Onze excuses voor het ongemak dat u heeft ondervonden tijdens uw verblijf.Hartelijke groet,Barcelo Fortina Malta, Guest Experience Team