I was not very pleased with this hotel, we were told this hotel was a 4 star but was more a 3 star. The bed was very uncomfortable and didn't smell fresh. we had to ask for another room which was no better, but was older and inundated.
The food was not great. we were not very impressed as we have travelled many times to different countries and stayed in 4 star hotels. Thanks to Vera who was always pleasant to us at the restaurant. It was our first time in Malta and it was out 13th year wedding anniversary, we hoped we would have enjoyed it, the hotel was advised but they did not do anything or congratulate us. I would not return.
Comment from Hotel Management
04-Mar-2016 by Dolmen Resort Hotel & Spa, Hotel Management
Firstly allow us to thank you for your feedback which is very much appreciated and has certainly warranted our sincere attention in order to fully address the issues you feel necessary to highlight.
Guests' comments are always taken into deep consideration to constantly help us improve our services. Rest assured that all your comments have been well noted and investigated with the respective managers.
We would like to further express our gratitude to you and your partner for your continued support in providing this feedback.
We sincerely hope that we will be given the opportunity to welcome you back.
Always at your service,
Sales & Marketing Web-Coordinator