Mall of the Mainland

I've been staying here for a while. The property, the staff, and the morale seem to be in decline. According to the people working the front desk, they are under new management. You can see this in their faces; it's not going well. $75 dollars for 1 hour of late check-out feels like a good strategy to lose customers. I'm one of the ones who will be looking at other options. This hotel is trying to be a four-star hotel, but they are located in a fancy strip mall. Sadly, this may be a slow decline, eventually leading to a takeover. Mark my words.

This hotel is superior in every way. Old school elegance, guests are their priority! We had dinner and stayed one night to go to see a play the next day. They upgraded us to the PH suite, kept our bags after check out while we went to the show. Walking distance to every venue. Valet parking superb. Can’t rave enough about this hotel. Restaurant is also excellent.

Always a wonderful stay at Hotel Zaza. Great rooms. Attentive & great staff