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"We booked a room for 4 people on Expedia which had good reviews and a high rating, but when we arrived it was a 12 bedded dorm which we would not have booked. We emailed the property for clarification but we did not get a response.We feel we were not given what we asked for. On the website it stated that there was a 4 bedded room available but not a 3 bedded room or 2 bedded room. So we felt there were only 4 beds in a room. Could you explain how this has happened? It was noisy and very dirty...

"The staff at Snooze Malang are so kind and thoughtful, more so than any accomodation I have ever stayed in! The hostel itself was beautiful, clean and in a great location. Our experience at Snooze Malang helped make Malang our favourite city to visit in Indonesia. "