Property amenity

Reviews of AC Hotel Málaga Palacio by Marriott

4 out of 5
AC Hotel Málaga Palacio by Marriott
Cortina Del Muelle 1, Málaga, Malaga

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family, Travelled with group
The parking is confusing. The directions I was given I ended up lost.
Stayed 2 nights in May 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a 10/10. You’re right in the middle of everything next to the cathedral. Not to mention the roof top pool and bar is the best in Malaga!
Stayed 9 nights in Apr 2024
Response from Carmen S - Reservations on 6 May 2024
Dear Nicholas,On behalf of the entire hotel team, I want to thank you for sharing about your last stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2024
Response from Carmen - Reservations on 5 May 2024
Dear Patricia, thank you for your comment. We hope to have the pleasure of welcoming you again in the future. Best regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Carmen S - Reservations on 29 Apr 2024
Dear Louise,Thank you very much for sharing your experience with the Expedia Community. We look forward to welcoming you again. Best regards

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, super comfortable, friendly staff and a nice rooftop bar and restaurant with 360 view of Malaga. This a must in Malaga.
Stayed 1 night in Apr 2024
Response from Carmen - Reservations on 22 Apr 2024
Dear Miriam, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 7 nights in Apr 2024
Response from Carmen - Reservations on 21 Apr 2024
Dear JoannaThank you for sharing your experience and staying at the AC Hotel Malaga Palacio. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga.

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the historic town center beside the harbor. Many rooms have balconies with beautiful views of either the town or the harbor. The rooftop bar/ restaurant also has gorgeous views. We love staying here!
Stayed 1 night in Apr 2024
Response from Carmen S - Reservations on 13 Apr 2024
Dear Edith, Thank you for sharing your experience at the AC Hotel Malaga Palacio with the Expedia community. We appreciate your feedback and are delighted to hear that you had the chance to enjoy our privileged location in the city center with everything close by. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga.

10/10 Excellent

Saundra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean, modern rooms. Rooftop deck/bar has a fantastic view and tasty drinks.
Stayed 2 nights in Apr 2024
Response from Carmen S - Reservations on 10 Apr 2024
Dear Saundra, Thank you for taking the time to send us your feedback. We are delighted that you chose to stay with us during your visit to Malaga. Best regards.

8/10 Good

Chris

Stayed 3 nights in Mar 2024
Response from Carmen - Reservations Agent on 22 Apr 2024
Dear Guest, Thank you very much for your feedback! We'd like to know more about your review and see how we can improve our services to give you the best possible experience. We look forward to welcoming you back. Kind regards

10/10 Excellent

Sharon Ann

Stayed 13 nights in Mar 2024
Response from Carmen - Reservations Agent on 17 Apr 2024
Dear Ms. Sharon, Thank you for sharing your experience at the AC Hotel Malaga Palacio.We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

Keith

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with very friendly and helpful staff. A great location to explore central historic Malaga
Stayed 4 nights in Mar 2024
Response from Carmen S - Reservations on 25 Mar 2024
Dear Keith, Thank you for staying at the AC Hotel Malaga Palacio and sharing your experience. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga. Best regards

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location however there are two many steps up from the street to the lobby. Usually the door helps carry the luggage up and down. They should install a ramp.
Stayed 2 nights in Mar 2024
Response from Carmen S - Reservations on 16 Mar 2024
Dear guest. On behalf of the entire hotel team, I want to thank you for sharing about your last stay with us. We really appreciate your feedback. Please accept our apology for not meeting your expectations during your stay. We have passed on your comment to our team to keep improving our services. Best wishes

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Carmen S - Reservations on 4 Mar 2024
Thank you for sharing your experience.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We hope you choose to stay with us again whenever your travel needs bring you back to Malaga.

8/10 Good

Sau

Travelled with partner
Liked: Cleanliness, staff & service
Very good location. Friendly & helpful staff . Expect Breakfast has more varieties . Bright ,good street view breakfast room. Roof top Restaurant seating is cramped. Room soundproof isn’t good. The water from Bathroom Washing basin runs very weak. In our last 2 days stay received a hotel notice said the water isn’t potable which is disappointed.
Stayed 4 nights in Feb 2024
Response from Carmen S - Reservations on 2 Mar 2024
Dear guest,Thank you for sharing your feedback.We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were several missed opportunities. We apologize for not meeting your expectations during your stay. The municipality has reduced water flow due to the current drought in the region. Additionally, your stay coincided with our maintenance work on the pipes and installations. We aim to provide an excellent guest experience and value your feedback. We would be delighted to welcome you back. Warmest regards

10/10 Excellent

rene

Liked: Cleanliness, property conditions & facilities
Great experience!
Stayed 1 night in Feb 2024
Response from Carmen S - Reservations on 18 Feb 2024
Dear guest, thank you for sharing your experience with Expedia community. We hope to see you next time in Málaga. Best regards,

10/10 Excellent

elizabeth

Stayed 2 nights in Feb 2024
Response from Carmen S - Reservations on 21 Mar 2024
Dear Elizabeth, all our team wants to thank you for sharing about stay in our hotel. It is always encouraging to hear positive feedback from you. We look forward to welcoming you next time. Warmest regards

10/10 Excellent

Fiona

Stayed 1 night in Feb 2024
Response from Carmen S - Reservations on 14 Feb 2024
Dear guest. Thank you for staying at the AC Hotel Malaga Palacio and we hope you choose to stay with us again whenever your travel needs bring you back to Malaga.

10/10 Excellent

Rowie

Liked: Staff & service, property conditions & facilities
Definately recommend the hotel, and the location is wonderful.
Stayed 1 night in Feb 2024
Response from Carmen S - Reservations on 9 Feb 2024
Dear guest. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Best regards

10/10 Excellent

Learning

Stayed 1 night in Feb 2024
Response from Carmen S - Reservations on 9 Feb 2024
Dear guest. Thank you for choosing to stay at the AC Hotel Malaga Palacio and providing your honest feedback. We look forward to seeing you again!

10/10 Excellent

Aisling

Stayed 3 nights in Feb 2024
Response from Carmen S - Reservations on 6 Feb 2024
Dear guest. On behalf of the entire hotel team, I want to thank you for sharing about stay in our hotel. We hope to see you in the future.

6/10 Okay

Robert

Stayed 3 nights in Jan 2024
Response from Carmen S - Reservations on 4 Feb 2024
Dear guest, Thank you for taking the time to share your experience. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would like you to expand on your comments so that we can take note of them and improve accordingly. We hope to see you again. Best regards,

10/10 Excellent

Krzysztof

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View
Stayed 5 nights in Jan 2024
Response from Carmen S on 1 Feb 2024
Thank you for your review and feedback! We look forward to see you again soon.

10/10 Excellent

Chris

Liked: Cleanliness
Good
Stayed 1 night in Jan 2024
Response from Carmen S on 1 Feb 2024
Dear Guest, Thank you for your feedback. Your comments will allow us to continue to improve our service. Kind regards,

10/10 Excellent

Mustafa Erhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undoubtedly the right address in Malaga
AC Malaga is the only hotel I stay in when visiting Malaga , it has always been and still is a great hotel in all respects. I would recommend to anyone visiting Malaga , you need not look further …
Stayed 1 night in Jan 2024
Response from Carmen S on 1 Feb 2024
Dear guest, all our team wants to thank you for sharing about stay in our hotel. It is always encouraging to hear positive feedback from you. We look forward to welcoming you next time. Warmest regards

6/10 Okay

MARIO EDGAR

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We liked the restaurant with sea views. The proximity to places of interest, museums, beach, pier. We did not like the attention the doorman (Ivan) at the hotel was not polite.
Stayed 1 night in Jan 2024
Response from Carmen S - Reservations on 1 Feb 2024
Dear guest. Thank you for taking the time to review your recent stay at the hotel. We are disappointed to read that on certain aspects of your stay we failed to meet your expectations. We hope that you will come again so that we can create a completely different experience for you. Best regards

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2024
Response from Carmen S on 1 Feb 2024
Thanks a lot for your review! Hope to see you next time!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options near also the main shopping street. Small supermarket 100yds away and 100 yds in other direction is maccys.
Stayed 2 nights in Jan 2024
Response from Carmen S on 1 Feb 2024
Thank you very much for sharing with us your experience at our hotel and Málaga. We look forward to seeing you again in the future. Kind regards

8/10 Good

Mayra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property very well situated. The only reason I didn’t give 5 stars was because the lack of parking.
Stayed 4 nights in Jan 2024
Response from Carmen S on 1 Feb 2024
Thank you very much for sharing with us your experience at our hotel and thank you for your feedback, all the comments from our guests are very important to us so that we can improve our services and reach our goal. Kind regards

6/10 Okay

alexandra, Savage

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The problem was tgat there air-conditioning in rooms wasnt working, only heat. We stayed over New Year, and the weather was watm al. It was very hot and uncomfrtable in the room uncomfor
Stayed 3 nights in Dec 2023
Response from Carmen S - Reservations on 1 Feb 2024
Dear guest, in behalf of the entire team, we are sorry that you did not enjoy your stay as we would have liked. About A/C , I regret to inform you that we have air conditioning centralizer. That means that we have heating during winter and cool during summer. However, we would have really appreciated if during your stay you had informed us about this matter and we would have been more that happy to help you to resolve it. Thank you for taking the time to rate us and we look forward to seeing you again.

10/10 Excellent

Diamys

Stayed 7 nights in Dec 2023
Response from Carmen S - Reservations Department on 1 Feb 2024
Thank you for your review. Your feedback helps us to improve our service. We look forward to welcoming you again.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Carmen S - Reservation on 1 Feb 2024
Thank you for your review. Your feedback helps us to improve our service. We look forward to welcoming you again.

10/10 Excellent

Katriona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our New Year’s Eve in Malaga visit
We went to celebrate New years Eve in Malaga. Hotel was in a great location
Stayed 4 nights in Dec 2023
Response from Carmen S on 1 Feb 2024
Dear Guest, thank you so much for taking the time to provide us with your feedback. We are very pleased that you have chosen to stay with us in a very special day! We look forward to welcoming you again! Best regards

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Centrally located. Would definitely come back here again.
Stayed 6 nights in Dec 2023
Response from Carmen S on 31 Dec 2023
Dear guest, Thanks for your good review! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Best regards,

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay. We had one issue and they sorted it out immediately.
Stayed 2 nights in Dec 2023
Response from Carmen S on 18 Dec 2023
Dear guest. We would like to thank you very much for sharing your experience with us and for giving us your feedback. All feedback from our clients helps us to improve our services and to achieve our aim of making our clients happy. We appreciate you choosing to stay with us. Best regards,

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Carmen S on 18 Dec 2023
Dear guest. Thank you for sharing your experience at our hotel and your feedback. Your comment is very important to us so that we can improve our services. Best regards

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Reservations Department on 15 Dec 2023
Dear Guest. Thank you for taking the time to give us your valuable feedback.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Carmen S on 15 Dec 2023
Dear Guest, Thank you for your great review! Kind regards,

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Carmen S on 15 Dec 2023
Thank you for your review. Your feedback helps us to improve our service. We look forward to welcoming you again.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic!!
Great location in Malaga! Staff very friendly and helpful. Rooms are clean and spacious. Will always try and stay here when in Malaga.
Stayed 2 nights in Dec 2023
Response from Carmen S on 15 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about stay in our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2023
Response from Carmen S on 15 Dec 2023
Dear guest, thank you for taking the time to review us! Your comments are very important in helping us grow for the future. Thank you again for your feedback. Kind regards

10/10 Excellent

elissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Carmen S on 15 Dec 2023
Dear Guest, We would like to thank you for sharing your experience at our hotel. All the comments we receive from our customers are very important to us, as they help us to improve our services and to achieve our goal. Looking forward to welcoming you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Nothing bad to say here. The hotel was first class in everything and the effort that went into the Xmas decorations was amazing.
Stayed 2 nights in Dec 2023
Response from Carmen S on 7 Dec 2023
Dear guest, Thanks for your good review! Your feedback is integral to our ability to continue to improve our service. Also, we try to keep up with the Malaga Christmas spirit! Thank you again for your time and come visit us again soon! Best regards,

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Carmen - Reservations Department on 6 Dec 2023
Dear guest, Thank you very much for sharing your feedback. We look forward to welcoming you again!

10/10 Excellent

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual very welcoming. Xmas decorations amazing.
Stayed 4 nights in Nov 2023
Response from Carmen S on 6 Dec 2023
Dear Guest, Thank you for sharing your experience with us and for giving us your feedback. We try to keep up with the Malaga Christmas spirit! We're glad you enjoyed it!

8/10 Good

Laisun

Liked: Cleanliness, staff & service
Hotel is really good. Terrace restaurant is amazing. Good food and stunning views Main down side. The bedrooms arw too hot and air con system does not cool
Stayed 2 nights in Nov 2023
Response from Carmen S on 6 Dec 2023
Dear guest. Thank you for sharing your experience at our hotel and your feedback, all the comments from our guests are very important to us so that we can improve our services and achieve our goal of improvement. Your feedback has been shared with our entire team.

6/10 Okay

Gareth

Liked: Cleanliness
Disliked: Property conditions & facilities
There was a horrible smell throughout the hotel plus no air conditioning in rooms so the nights were terrible
Stayed 2 nights in Nov 2023
Response from Carmen - Reservations on 6 Dec 2023
Dear guest, We apologise for the inconvenience. We would have liked to know the situation while you were staying with us so that we could have found a solution and made your stay more pleasant. Your comment is so important and we'll share it with the whole team for our own improvements in the future.best regards

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best rooftop bar in town, and very close to both the marina and the old town pedestrian areas. Clean quiet rooms, and the staff all speak English, which is helpful to this traveler.
Stayed 1 night in Nov 2023
Response from Carmen S on 25 Nov 2023
Dear Guest,Thank you for your great review! Your feedback helps us to improve our service. Thank you again for your time and please come back soon! Kind regards,

10/10 Excellent

Lerzan

Stayed 1 night in Nov 2023
Response from Carmen S on 25 Nov 2023
Dear Guest,Thank you for your review and for taking the time to rate us. We look forward to your next visit! Kind regards,

10/10 Excellent

William

Stayed 1 night in Nov 2023
Response from Carmen S on 27 Nov 2023
Dear Guest,We appreciate your feedback and would like to thank you for taking the time to rate us. Kind regards,

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Carmen S on 20 Nov 2023
Dear guest, thank you so much for your feedback. We look forward to welcoming you again. Best regards