Makrilia Holidays from £509

The room was clean, but that’s about it. The main issue is the disconnect between how this hotel is advertised and what it actually is. It’s a fine, middle of the road 3 star with a decent view (ish) and uncomfortable beds, and a number of other annoying but minor flaws. It is not a five star or anything close to that. There is just no objective reality to that claim. The experience made me question the reliability of hotels.com’s system for rating and ensuring accuracy. For a mid to low 3 star it was fine. If you compare it to any reputable 5 star or even 4 star it’s a very disappointing experience.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

Our third stay. Always welcoming, lovely staff. Very clean rooms and facilities. Excellent restaurant. Beautiful pool area. We will return again one day.