Title: Al Shohada by Palm Rich Makkah Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Al Shohada by Palm Rich Makkah Luxury hotel with free valet parking and 24-hour front desk ![Family Suite | 1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/ac2ee8af.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/ff77c0e4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/e22119a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/d8ad3952.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite | 1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/9d6418c7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Al Shohada, near the Great Mosque of Makkah, offers convenience with on-site shopping and a daily manager's reception. Guests enjoy spa services, a business center, helpful staff, in-room WiFi, and laundry services, consistently leaving positive impressions. 7.2 Good ## Popular amenities - Parking available - Parking included - Room service - Breakfast available - Laundry - 24/7 front desk £175 includes taxes & fees 30 Nov - 1 Dec ## Room options ### Check availability for these dates Tonight [Nov 21 - Nov 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 22 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=6588026&PinnedHotelID=6588026&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 6 of 6 rooms ![Standard Double Room | 1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/01d70073.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Air conditioning Fridge LCD TV Separate bedroom Private bathroom Hairdryer Bathrobes Coffee/tea maker - 26 sq ft - Sleeps 2 - 2 Double Beds ![Standard Triple Room | 1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/3db47128.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Air conditioning Fridge LCD TV Separate bedroom Private bathroom Hairdryer Bathrobes Coffee/tea maker - 29 sq ft - Sleeps 3 - 3 Double Beds ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/b1dd0190.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room ### Highlights Air conditioning Fridge LCD TV Separate bedroom Private bathroom Hairdryer Bathrobes Coffee/tea maker - 32 sq ft - Sleeps 4 - 4 Double Beds ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/b1dd0190.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Air conditioning Fridge LCD TV Separate bedroom Private bathroom Hairdryer Bathrobes Coffee/tea maker - 36 sq ft - 1 bedroom - Sleeps 4 - 4 Single Beds ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/b1dd0190.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Bedroom ### Highlights Air conditioning Fridge LCD TV Separate bedroom Private bathroom Hairdryer Bathrobes Coffee/tea maker - 36 sq ft - 1 bedroom - Sleeps 4 - 4 Single Beds ![1 bedroom, in-room safe, desk, iron/ironing board](https://images.trvl-media.com/lodging/7000000/6590000/6588100/6588026/255d1423.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Air conditioning Fridge LCD TV Separate bedroom Private bathroom Hairdryer Bathrobes Coffee/tea maker - 1 bedroom - Sleeps 4 - 4 Single Beds ## You may also like Ad ![Lobby sitting area](https://images.trvl-media.com/lodging/122000000/121480000/121472500/121472478/98623419.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moro Alalameyah Hotel Makkah Al Maabda - 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Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 912 reviews £205 includes taxes & fees 25 Nov - 26 Nov [](https://www.expedia.co.uk/Mecca-Hotels-Swissotel-Al-Maqam-Makkah.h16249642.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=178043&destination=Makkah&destType=MARKET&latLong=21.415968,39.814848&searchId=c4a27fda-4f61-40e5-be84-ae9c77d7d1c3&top_cur=GBP) Ad ![Café](https://images.trvl-media.com/lodging/5000000/4580000/4571700/4571602/5d995173.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Makarem Ajyad Makkah Hotel Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 571 reviews £144 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Mecca-Hotels-Makarem-Ajyad-Makkah-Hotel.h4571602.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=178043&destination=Makkah&destType=MARKET&latLong=21.415968,39.814848&searchId=c4a27fda-4f61-40e5-be84-ae9c77d7d1c3&top_cur=GBP) Ad ![4 restaurants, international cuisine](https://images.trvl-media.com/lodging/12000000/11440000/11439900/11439879/537cfa7f.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Jabal Omar Makkah Makkah City Center - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMakkah-Hotels-Al-Shohada-By-Palm-Rich-Makkah.h6588026.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMakkah-Hotels-Al-Shohada-By-Palm-Rich-Makkah.h6588026.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.41479%2C39.82789&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hNEF06LRiUs751GE45UNICc-2EY=) Ajyad Street, Holy City, Makkah, Makkah Province, 21955 #### What's nearby - Great Mosque of Makkah - 8 min walk - 0.5 miles - The Clock Towers - 10 min walk - 0.6 miles - King Fahad Gate - 11 min walk - 0.6 miles - Kaaba - 11 min walk - 0.6 miles - Well of Zamzam - 12 min walk - 0.6 miles #### Getting around - Makkah Station - 16 min drive - Jeddah (JED-King Abdulaziz Intl.) - 75 min drive #### Restaurants - ‪Al Firadaous - ‬14 min walk - ‪Al Khaırat Restaurant - ‬13 min walk - ‪مطعم الزهرة بولمان AlZahra PullMan ZamZam - ‬12 min walk - ‪Jawaharat Al Firdaus - ‬11 min walk - ‪29Th Floor - ‬6 min walk ## About this property ### Al Shohada by Palm Rich Makkah Luxury hotel near Great Mosque of Makkah Near The Clock Towers and Kaaba, Al Shohada by Palm Rich Makkah provides a free daily manager's reception, shopping on-site and a hair salon. Stay connected with free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities, such as dry cleaning/laundry services and a business centre. Other perks include: - Free valet parking, plus self-parking (surcharge) - Buffet breakfast (surcharge), express check-out and express check-in - A porter/bellboy, barbecues and concierge services Room features All 494 rooms feature comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as late-night room service and free WiFi. Extra amenities include: - Bathrooms with baths or showers and hairdryers - 40-inch LCD TVs with cable channels - Fridges, coffee/tea makers and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/37000000/36780000/36772500/36772421/8c6847e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Doubletree by Hilton Jabal Omar Makkah Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 970 reviews £127 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=36772421&PinnedHotelID=36772421&HadPinnedHotel=true®ionId=-1&adults=2) ![Banquet hall](https://images.trvl-media.com/lodging/43000000/42440000/42434700/42434613/f4a46289.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### voco Makkah by IHG Jarham - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.2 Wonderful 431 reviews £79 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=42434613&PinnedHotelID=42434613&HadPinnedHotel=true®ionId=-1&adults=2) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/19000000/18240000/18236600/18236503/6f31845e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Hotel & Convention Jabal Omar Makkah Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 995 reviews £166 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=18236503&PinnedHotelID=18236503&HadPinnedHotel=true®ionId=-1&adults=2) ![Café](https://images.trvl-media.com/lodging/5000000/4580000/4571700/4571602/5d995173.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Makarem Ajyad Makkah Hotel Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 571 reviews £144 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=4571602&PinnedHotelID=4571602&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/8000000/7350000/7347800/7347737/e3450f9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anjum Hotel Makkah Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.6 Excellent 346 reviews £141 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=7347737&PinnedHotelID=7347737&HadPinnedHotel=true®ionId=-1&adults=2) ![Buffet](https://images.trvl-media.com/lodging/6000000/5300000/5293800/5293767/e86dd1b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swissôtel Makkah Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.0 Wonderful 1,013 reviews £223 includes taxes & fees 17 Dec - 18 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=5293767&PinnedHotelID=5293767&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/100000000/99780000/99772200/99772142/ccf81874.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Al Ebaa Hotel Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.8 Excellent 530 reviews £64 includes taxes & fees 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=99772142&PinnedHotelID=99772142&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4430000/4423800/4423727/1bc3a8f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Pullman ZamZam Makkah Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 7.0 Good 1,007 reviews £212 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=4423727&PinnedHotelID=4423727&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/90000000/89780000/89778500/89778443/45526d30.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Address Jabal Omar Makkah Makkah City Center - Spa - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 230 reviews £172 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=89778443&PinnedHotelID=89778443&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/490000/483200/483184/93c8bec5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elaf Ajyad Hotel Makkah City Center - Free WiFi - Restaurant - Air conditioning - Breakfast available 6.0 303 reviews £86 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=483184&PinnedHotelID=483184&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free valet parking on site - Parking on site (SAR 250 per night) - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6 AM to 10 AM for a fee: SAR 50 for adults and SAR 25 for children - A restaurant - Free daily manager's reception - Snack bar/deli ### Things to do - Shopping ### Family friendly - In-room refrigerator - Laundry facilities - Separate bedroom - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business centre - Meeting room ### Outdoors - Barbecue grill ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessibility - Wheelchair-accessible parking ### More - 1 building - Art Deco architecture - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathtub or shower - Dressing gowns - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 40-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 12:30 PM Express check-in available Minimum check-in age - 15 ### Check-out Check-out before 1:00 PM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for SAR 110.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately SAR 50 for adults and from SAR 25 for children - Self-parking fee: SAR 250 per night - Cleaning/housekeeping/linen are available for an additional fee - Rollaway bed fee: SAR 110.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Tax ID - 5% This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 10001669 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only Muslims are allowed to enter the holy cities of Mecca and Medina Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property Couples wishing to share a room must provide proof of marriage Only registered guests are allowed in the guestrooms Alcohol is not served or permitted at this property ### National rating This property has received its official star rating from Saudi Ministry of Tourism. ### Property is also known as Al Shohada Al Shohada Hotel Al Shohada Hotel Mecca Al Shohada Mecca Hotel Al Shohada Hotel Shohada Shohada Shohada Hotel Hotel Al Shohada Makkah/Mecca Al Shohada Al Shohada Hotel Al Shohada by Palm Rich Makkah Hotel Al Shohada by Palm Rich Makkah Makkah Al Shohada by Palm Rich Makkah Hotel Makkah ## Frequently asked questions ### Is Al Shohada by Palm Rich Makkah pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Al Shohada by Palm Rich Makkah? > As of 21 Nov 2025, prices found for a 1-night stay for 2 adults at Al Shohada by Palm Rich Makkah on 30 Nov 2025 start from £175.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Makkah-Hotels-Al-Shohada-By-Palm-Rich-Makkah.h6588026.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Al Shohada by Palm Rich Makkah? > Valet parking is free at this property. ### What time is check-in at Al Shohada by Palm Rich Makkah? > Check-in start time: 4 PM; check-in end time: 12:30 PM. After-hours check-in is not available. ### What time is check-out at Al Shohada by Palm Rich Makkah? > Checkout is at 1:00 PM. ### Where is Al Shohada by Palm Rich Makkah located? > Located in Makkah City Center, this luxury hotel is within a 15-minute walk of Great Mosque of Makkah, Kaaba and The Clock Towers. Well of Zamzam and Maqam Ibrahim are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Al Shohada by Palm Rich Makkah Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 6.8 Location ### 6.8 Staff & service ### 4.0 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 23 8 - Good 23 6 - Okay 25 4 - Poor 9 2 - Terrible 6 ### 6/10 Okay #### ahmed 22 Apr 2018 Liked: Cleanliness, staff & service عليكم للاسف وللمرة الاولى في فندق اشهداء اطالب بدفع مبلغ مقابل موقف السيارة بالرغم من انني احد زبائن الفندق متى ما جيت لمكه للمعلو مية فان احد عوامل تفضيل فندق الشهداء هو وجد الموقف المجاني للسيارة بالرغم من بعد المسافه عن الحرم ولكن الا هذه الميزه الغيت ##### ahmed ### 2/10 Terrible #### Verified traveller 19 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort They charged car parking fee 50 Sr / day however car parking is with booking Room service very poor second day we called many times but no no room service ##### Verified traveller Stayed 2 nights in Apr 2018 ### 6/10 Okay #### Odah 16 Apr 2018 Liked: Property conditions & facilities, room comfort #### Good The Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet ##### Odah ### 4/10 Poor #### Verified traveller 13 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities #### Not a 5 star hotel I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience. The room needed updating and the shower was dirty. The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor. The lobby however is spacious and very good. ##### Verified traveller Stayed 6 nights in Mar 2018 ### 8/10 Good #### MUSTAFA 12 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### فندق جيد اقامة جيدة ولكن للاسف المطعم كان مغلق ##### MUSTAFA ### 8/10 Good #### Verified traveller 30 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A nice hotel for omra I was allowed to check out a bit later than expected. ##### Verified traveller ### 2/10 Terrible #### mohamed 25 Mar 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### خدمة سيئة جدا اسوء خدمة عملاء موظفين ليس لديهم مسؤوليه ولا الخبرة في احترام الضيف وانهاء اجراءات الدخول لا انصح احد يحجز من خلال النت بالفندق هذه ولا يوجد رقم هاتف شغال تتواصل مع احد منهم ##### mohamed ### 2/10 Terrible #### ashraf 20 Jan 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort كان الاستقبال سيِّئ جداً، والمعاملة سيئة، وموظفي المطعم يتعاملون بأسلوب غير لائق مع النزلاء، وطعام الفطور سيِّئ، ##### ashraf Stayed 1 night in Jan 2018 ### 6/10 Okay #### Wasim, UK 5 Jan 2018 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Standard has gone down, not a five star I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel. The positives: -The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room -The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem - The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite The negatives: - We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full - We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail - The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests - The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests. ##### Wasim Stayed 5 nights in Dec 2017 ### 6/10 Okay #### MUSHABBAB 30 Dec 2017 Disliked: Cleanliness, staff & service المكان قريب من الحرم (10 دقائق مشي دون زحام ) الاثاث والموكيت قديم جدا ومستهلك المطعم ممتاز خدمات الغرف غير موجودة الاستقبال جيد وسريع Hotel is 10 minutes walk to Haram Reception is satisfactory Restaurant is Great Carpet is old and dirty Elevators great Room service Bad No tea or coffee ##### MUSHABBAB Stayed 2 nights in Dec 2017 ### 8/10 Good #### Khan 1 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### clean good ##### Khan ### 4/10 Poor #### MOHAMMED 26 Dec 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### يحتاج الى التطوير والتحسين مقبولة..ولكن سابقا كانت افضل ##### MOHAMMED ### 10/10 Excellent #### Amr 12 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Two Nights very Fine ##### Amr ### 6/10 Okay #### Javed, Uk 9 Nov 2016 Liked: Staff & service Pleasant experience,Lobby was very attractive with sufficient sitting area. Comfortable seats. Breakfast is just Okay.Toilets were not maintained properly. Toilet Seat was broken. Rooms are not well lit. A bit noisy place. Guest talking loudly in corriodors ##### Javed ### 6/10 Okay #### Qasem 8 Nov 2016 Liked: Staff & service, property conditions & facilities Disliked: Room comfort الغرف غير هادئه صوت الغرف المجاوره والعمال في الممر مزعج وحتى وقت متأخر من الليل ##### Qasem ### 6/10 Okay #### Taher 6 Nov 2016 Disliked: Staff & service لايوجد شاهي اوقهوة داخل الغرفه الطبق الفواكه جيد ##### Taher ### 6/10 Okay #### Fahad 31 Oct 2016 للأسف السعر على الموقع أعلى بكثير عن السعر من الفندق مباشر. ##### Fahad ### 6/10 Okay #### sultan 30 Oct 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### فندق قديم ما يستاهل 5 نجوم مقبولة ##### sultan ### 8/10 Good #### Qamar, Rawalpindi Pakistan 4 Jan 2016 Liked: Cleanliness, staff & service #### Just a little better hotel It was a good hotel but off course, not a Five Star as claimed.Furniture was very old and dirty, looking never replace, once installed. WIFI was not available at all. only available at Lobby, with cahrges of 25 SAR/day. Location is little far from Masjid al-Haram, take at least 10-15 minutes. Breakfast was good. ##### Qamar ### 4/10 Poor #### Syed, Calgary, AB,Canada 4 Jan 2016 Liked: Property conditions & facilities, room comfort Disliked: Staff & service #### Disappointed by staff, housekeeping, smoking I had stayed in this hotel 5 years ago on a work trip, and immensely enjoyed my stay. So I decided to book this hotel for my personal trip. I was very disappointed by the degradation of service over the years. There's a lot of potential for improvement. Housekeeping never showed up...in my 4 day stay, my wasn't cleaned once! There was a time when housekeeping knocked my door at 10pm and asked whether I wanted my room cleaned. Other than that I had to plead with the front desk/concierge,to ask for fresh towels, which fell on deaf ears all the time. People would smoke in corridors, and form groups there and make noise through the night. The corridors should be made non-smoking! And people should be barred from making excessive noise there after 9pm. There were sofas in front of my room where a group of men would sit all day, talk loudly, and smoke all day. Not the experience I'd expect in a 5-star hotel. The front desk could be more prompt too. I needed an iron for my clothes, and had to call 3 times over several hours to finally get it. Similarly, when I asked the concierge/bell man some questions about shuttle buses to Haram, he started advertising some local services for 'ziyarah' (historical sightseeing). The shuttle bus was quick,but not very helpful, since the road to Haram was closed off from quite far. The hotel was very clean and comfortable, and the main lobby is very well decorated and scented. The breakfast was phenomenal, and I really enjoyed it. ##### Syed ### 6/10 Okay #### Mohsin Hassan, london 1 Jan 2016 Disliked: Cleanliness, property conditions & facilities #### Rude reception friendly other staff Receptionist is very arrogant, other staff is very friendly. No house keeping during stay. Very expensive compare to other hotels of same level. No WiFi. Very noisy because in room there was door between our and other room. Nice breakfast. 10 min walk to masjid haram. ##### Mohsin Hassan ### 4/10 Poor #### ashraf manchest, uk 23 Dec 2015 Disliked: Cleanliness, property conditions & facilities, room comfort #### Bedrooms are not as good as it should be Breakfast is excellent bedrooms are treble staff helpful ##### ashraf manchest ### 6/10 Okay #### Maysa, جده 20 Nov 2015 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### جيد لكن لن اكرر التجربه جيد نوعا ما الاستقبال ممتاز خدمه الغرف ممتازه بوفيه الافطار رائع لكن المطعم سيء لا يوجد في الغرفه غلايه مياه ##### Maysa ### 6/10 Okay #### Verified traveller 16 Nov 2015 the reception responsiveness and service was poor. no free WiFi even in the reception as was declerd. the carpets were old discolored and not clean. no coffe/tea making. ##### Verified traveller ### 4/10 Poor #### Hamad, Riyadh 28 Jun 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel is losing its rating earlier years consider to be one of the best hotels but now it is no longer. Employee at the reception were not trained well and a lot of mistakes with reservation center. Hotel service is not offered on the level you expect. actually nobody cares including their management. smell is every where on the floor i am in due to cleaning and it was stinking. Room service after the order and it reaches your room, they ask for cash only and as usual they forget to bring other items like bread to be part of the order. Housekeeping do not care or listen. we have asked for iron and table, we had left the hotel and it was not provided. in addition, you ask them to clean the room, they do not do it. you must phone them 2 or 3 times to do it. in regards to complaining, i complained many times and unfortunate, they promise to convey it to the manager but no reply or even a message to me. I promised my self and family will not book again in this really bad hotel. ##### Hamad