Search Hotels with Room Service in Makalali Game Reserve

"The premises is very nice, very clean and comfortable. The self catering unit was well equipped with everything you may need for self catering. The place is beautiful and peaceful. Loved the communication and flexibility I got when still planning the trip and the efforts made to make our birthday special. The only thing I didn’t not like was the rudeness from the lady that woke us up for breakfast on our last morning, she was very rude about how we must be at breakfast by 08:00 ( which o think of breakfast is between 08:00 and 10:00 then guests should have the flexibility between those times). The girl banged the door and rudely communicated how we need to be there at 08:00. She needs general customer service communication training as all my encounters with her were not pleasant. The rest of the staff was amazing. "

"My daughter and I had the absolute privilege of staying at Ezulwini in August 2024. I first want to acknowledge the amazing and knowledgeable staff who absolutely made our stay. Ange and Craig make quite the team! Glory was accommodating, caring, and personable. While in the Bush, Craig and Shads combined their seemingly unlimited knowledge to answer all our non-stop questions. Even when the animals were feeling shy, Craig was able to teach us about something else within the ecosystem, and usually by the end of the lesson, Shads was able to use his eagle-eyes to track another animal. What really made this lodge stand out was the fact that their approach was respectful to the land on which they live, never exploitative. Each night before an absolutely delicious dinner, we were able to sit down with Ange and Craig who crafted a lesson about local history, the law of the reserves, or about the country of South Africa. The meaningful conversations absolutely made us feel like welcomed friends, rather than simple guests. Of course, it should go without saying, that the accommodations of the resort itself were stunning. The resort’s small number of guest rooms makes the experience feel personal and uniquely tailored to each guest, and the property, which often welcomes many four-legged guests, feels more like an extension of the bush rather than a separate space. I simply cannot recommend this lodge, this team, and this trip enough!"