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Reviews of Uno Hotel Thames

3 out of 5
Uno Hotel Thames
Ray Mead Road, Maidenhead, England

Reviews

7.6

Good

Rating 10 - Excellent. 183 out of 770 reviews" "
Rating 8 - Good. 316 out of 770 reviews" "
Rating 6 - Okay. 167 out of 770 reviews" "
Rating 4 - Poor. 70 out of 770 reviews" "
Rating 2 - Terrible. 34 out of 770 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you, a great easy and quiet location for a stay in Taplow!
Stayed 4 nights in Apr 2024

8/10 Good

Elsie

Liked: Staff & service
Easy, good two-night convenient stay in Taplow nextt to the river!
Stayed 2 nights in Apr 2024
Response from Conor on 3 Apr 2024
Thank you for your kind review. We endeavour to do the best we can at all times. We look forward to welcoming you back to The Thames Hotel.Kind regards.ConorThe Thames Hotel Team.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nicholas

Liked: Staff & service
The hotel could do with a lick of paint and new carpets. The bed was tipping to one side and generally the place felt as if the owners just didn't care about it. The staff were lovely, but you got the feeling they didn't really care either. I have known this hotel for over 45 years, and its never been or looked so unloved. There was no breakfasts available as before on our last stay, but the evening bar meals were adequate The crappy boat moored over the road needs to be got shot off as it's a complete eyesore, and it has funny smells eminating from it, which you can smell as you walk by. All in all our stay was ok, but this hotel could be made into a really beautiful place with a bit of love and a whole heap of cash thrown at it. Oh, and a lift would be a great addition for us oldies!
Stayed 7 nights in Mar 2024

4/10 Poor

sandra

Travelled with family
Disliked: Cleanliness, amenities
Overall fairly run down and needs a refit. Smelly in places. Dusty rooms. Shower doesn’t stay at a consistent temperature.
Stayed 1 night in Mar 2024

4/10 Poor

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Sue

Noisy and basic, but a decent view.
Last minute booking for 1 night. Arrived (at around 7:30pm) and rang the reception bell twice. Then asked the bar staff if someone was available to check us in. Receptionist finally came and was attentive. Room was basic and dated and the spring mattress wasn’t the comfiest, but it was fine for 1 night. The worst part was the noise from the guy next door. There was the sound of an extractor fan all night and we were able to hear his full phone conversation. Not only that, but woken by all 4 of his visits to the loo throughout the night! Was also woken by people in the corridor talking loudly at around 3am, so a pretty disturbed night. The best part was the view of the river in the morning.
Stayed 1 night in Jan 2024

4/10 Poor

Darren

Business traveller
Disliked: Amenities, property conditions & facilities
A visit back to the 90s. Incredibly dated with a beer soaked carpet aroma throughout. There was no warm water for the shower in the morning. Was woken up at 1am with god knows who coming back and having their tv on too loud... the rooms are so close that you hear everything. The TV was relatively new and decent, and the bedding all clean. Had a peroni in the bar... people sat in silence with no background music, so i was kiterally listening to the old guy at the end of the bar sucking his false teeth around his mouth.
Stayed 1 night in Jan 2024
Response from Jennifer on 25 Jan 2024
Hello,We are sorry that you feel your stay with us was not up to the standard we'd like to offer. We did indeed have a technical issue with our music system recently, but this was fixed on the day. Unfortunately it looks like it was fixed after you had left our bar.We would have been happy to move you to a different room if you were dissatisfied with the furnishings, though our rooms are refurbished regularly and have had no similar reports about your room.We would love to have a chance to show you the standards we hold ourselves to, should you wish to book with us again.

10/10 Excellent

Zandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Very friendly staff - very pleased with our stay. Good value for money - wonderful location. Will definitely revisit and recommend.
Stayed 2 nights in Jan 2024
Response from Jennifer on 25 Jan 2024
Thank you very much for your kind words, we certainly look forward to welcoming you again!

6/10 Okay

Chris

Business traveller
an Ok stay
very convenient location and good parking facilities, surprised there was no breakfast on offer. would have been nice to have some soap in the bathroom rathe than having to wash my hands with shower gel.
Stayed 2 nights in Jan 2024
Response from Jennifer on 25 Jan 2024
Thank you for your review.We have spoken to our housekeeping team regarding toiletries, thank you for highlighting this for us.Our breakfast offering needs to be booked at least the night before so our team has a chance to set it up in the morning, which is done based on demand.We look forward to welcoming you again, this time with breakfast :)

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is in a perfect spot overlooking the Thames in Taplow. The staff were lovely and although we only had a drink in the bar and 1 overnight stay, they were very chatty and friendly. On entering the hotel it's a bit dated but the room was very spacious and clean. The only issue was the bed! The hardest mattress I've ever not slept on! A real shame as it's very convenient for where my daughter has moved to but wouldn't risk it again.
Stayed 1 night in Jan 2024
Response from Jennifer on 25 Jan 2024
Thank you for your review.We are sorry to hear you did not find the level of comfort up to scratch, and would have been happy to move you to a room with a softer mattress.We would love the chance to show you the right level of comfort that we like to offer our guests, should you wish to book again.

6/10 Okay

Dave

It is only alright
Dated hotel with parking, don't do a breakfast. Stairs are a killer if your on top floor. Girl on reception was very good. Bang average.
Stayed 4 nights in Nov 2023

8/10 Good

George

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Phelix

Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL TOTALLY UNFIT FOR PURPOSE. Cold, damp, smelly, sticky menus, absent food from menu, uncaring staff and owner, the list goes on. We checked-out before we became sick from the cold rooms and damp conditions let alone the cold water from bathroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good as always.
Stayed 1 night in Nov 2023
Response from Conor on 5 Nov 2023
Hello Linda.Thank you for your kind review.Yes I'm back. I look forward to seeing you again in the not too distant future.Kind regards.Conor.The Thames Hotel Team.

6/10 Okay

Pauline

Travelled with partner
Liked: Staff & service
Thé location was great but there wasn’t a lift and the TV was difficult to operate. Instructions would have been most welcome. .
Stayed 1 night in Oct 2023

4/10 Poor

richard

Disliked: Cleanliness, property conditions & facilities, room comfort
The tired hotel
Hotel is old and looking tired. Needs a complete facelift. There was no hot food for breakfast, when I emailed the hotel to inquire about the price and time of breakfast I got no reply from them. Have stayed here a few times now but will not book again.
Stayed 1 night in Oct 2023

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
No lift.
Stayed 2 nights in Oct 2023

6/10 Okay

Ron

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Conor on 29 Oct 2023
Thank you for your review.We endeavour to do the best we can at all times.We look forward to welcoming you back to The Thames Hotel.Kind regards.The Thames Hotel Team.

6/10 Okay

Mary

Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
Fantastic location, lovely view from balcony. Lots to walk to from hotel. Easy parking.
Stayed 2 nights in Oct 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good stay
For first time visit review very nice place to stay for 3 star hotel with good parking and secure. Only thing I would change is give better quality thicker pillows for better night sleep. As the pillows I had were so thin, Some additional information could be provided in the rooms with what’s for breakfast et cetera and booking out times. As I found the booking information provided on the website and the email for a booking site was one hour difference, so I was confused when the booking out was available. Very nice and clean rooms and friendly staff while recommend a visit.
Stayed 3 nights in Oct 2023

6/10 Okay

Ceri

The family room did the job for the 4 of us. It’s nothing grand. The room was at the top of the hotel there was no lift.Breakfast was extra which was disappointing but the town centre is walkable so we did that on both days. The whole place is a little tired appearance and furniture wise but it all did the job
Stayed 2 nights in Aug 2023

2/10 Terrible

Roy

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Stayed 1 night in Oct 2023

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Location by the River is great, But unfortunately hotel let itself down being dirty upstairs and down. Spiders were present in webs in top corner of bedroom, and others cobwebs in other corners
Stayed 1 night in Oct 2023

8/10 Good

Mark

Business traveller
Disliked: Property conditions & facilities
Does the job - 6/10
This hotel is old and the interior is tired, however is does the job. The bed was conformable, the room was quiet, got a good night sleep and the full sized bath was fantastic. 6/10
Stayed 1 night in Oct 2023

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and lovely river views.
Pleasant and efficient staff. My room had a balcony, which was most appreciated during that week’s heatwave. Excellent private parking area with CCTV.
Stayed 9 nights in Sep 2023

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2023

2/10 Terrible

Neil

Stayed 1 night in Sep 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, room comfort
We had a room with a balcony overlooking the Thames which was lovely. The hotel was very clean but it is tired looking. The staff were lovely and very helpful. Great location
Stayed 3 nights in Aug 2023

10/10 Excellent

IPH Fire Solutions Ltd

Stayed 1 night in Aug 2023

4/10 Poor

Ant

Liked: Cleanliness, staff & service
The staff were friendly and the hotel has character. I was given a second floor room which was in the roof space so the eves encroached on the limited head room in the small room appart from the window bay. No lift, no coat hangers, no bedside table and no hot water for a morning shower. Not impressed, a premium price for a mediocre stay,
Stayed 1 night in Aug 2023

6/10 Okay

Gareth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Julia

Stayed 2 nights in Aug 2023

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Darren, Bristol

Business traveller
Disliked: Property conditions & facilities
The hotel is dated, worn out, on entry to my room (205) the curtain is half hanging off, linen unclean, hair in the bath, the bed was too small and has seen better days, shower just about worked… Really disappointed as it’s a perfect location
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice night away.
Nice hotel in a good position overlooking the river. Good bar with terrace. Maybe the whole place could do with a decorative update, but no problem with the double room which was clean and comfortable. Definately would stay again.
Stayed 1 night in Jul 2023

8/10 Good

Jo

Business traveller, Travelled with partner
.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very Disappointing hotel. Wouldn't recommend.
Booked a 2 night stay Sunday and Monday nights. There was no food on Sunday after 9 pm and the restaurant was closed Monday so we had to go out to eat. The web site didn't say there was no cooked breakfast available. The general hotel was tired and run down as was our bedroom. The bed was hard and pillows uncomfortable. The bar was empty with no atmosphere. The front of house member of staff was pleasant and helpful but the only one we spoke to. This seems to be a rep's hotel and therefore not busy at weekends. the standard of the hotel was very disappointing and not as described on your website. In fact we were so disappointed that we decided not to stay for the second night, at our cost, and went home. We wouldn't stay there again and wouldn't recommend the hotel. We intend to send a full report to Tesco Clubcard telling them to warn their customers.
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Stayed 1 night in Jul 2023

4/10 Poor

Rakesh

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are old and dated, shower room cubicle needed a full deep clean :(
Stayed 1 night in Jul 2023

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This is not a 3 star property. When you walked in it had a horrible musty smell, carpets not clean. We had booked bed and full English breakfast, but were told breakfast was not included, to be fair when I showed them my confirmation with breakfast they did honour it but was only continental. The room was very outdated and in need of a good clean, the toilet was very stained not a good look, the bathroom door had a been battered and didn’t close properly. The carpet was all frayed, the main light in the room had no ceiling cover and bare wires were exposed. Thankfully the restaurant was closed and the only good thing was that the receptionist gave us good recommendations elsewhere for food.
Stayed 2 nights in Jul 2023

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible bed
Stayed 1 night in Jun 2023

4/10 Poor

Jennie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor
Hotel needs a good spring clean through out Also requires refurbishing Unfortunately the restaurant was closed, we were able to food from the bar, which was poor and mostly uneatable Breakfast, advertised as cooked breakfast was continental style, not appetising Good points was the bedding was clean, although pillows not great Towels were good quality, clean and fluffy, bathroom needed a deep clean
Stayed 1 night in Jun 2023

2/10 Terrible

Sarah

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Do It.
I will never stay here again, it was the worse place I have ever stayed
Stayed 1 night in Jun 2023