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The pool is a bit small but workable. The menu is overpriced especially the Christmas lunch😢. Be sure to put in enough supplies to cater for the number of people who booked for the room. Overall we had fun, we like the place and will definitely go back there. And big up to house keeping, you guys are doing an amazing job.
The hotel was pleasant and the staff were fairly friendly. There was an argument on arrival about a tourism levy that apparently wasnt added by hotels.com which eventually they said they would contact hotels.com about. The room was clean and neat. The food at the restaurant was really good and i enjoyed the meal. The breakfast was a bit difficult as there was no buffet as purchased, it was a case of you must tell them what you want and they will bring it to you but they couldnt give me a menu or list of what was available. During the course of the night there appeared to be some construction taking place in the hotel with what sounded like a hammer and chisel being used in the early hours of the morning.
Noise from other rooms is disturbing. I was called to reception in the evening to come and pay a measly amount for "tourism levy" which I found strange after already having paid online and checked in.
Perfect hotel for a business trip to a town with not much in the way of accommodation of this standard. Friendly staff, excellent meals and a neat, very clean and comfortable room.
Accessibility and proximity to shopping centres and my childs school is what i liked mostwhat i did not like is the smell of kitchen food coming through to my my room
Good Morning Thabo,
Thank you kindly for taking time to give us feedback regarding your stay at our hotel, this feedback will be shared with the TEAM and hopefully it will even motivate everyone to work hard to ensure we always receive this kind of feedback.
We are looking forward to your next stay with us!!.
Kind Regards,
Dikeledi
Arrived at Mahikeng Protea at 2:00pm on Saturday 29.06.19. Had booked 3 rooms 2 weeks prior to arrival. They searched online for our booking which took about 30min. We had to wait 2 hours for the rooms because they were not ready yet! While waiting we wanted to order refreshments. Had to wait for 45min. for someone to help us! Waited another 30min.to receive our refreshments. The waitress was not at all friendly. The bathroom in Room 103 was dirty and had not been cleaned. The light above the desk next to the bed was not working. I will not recommend the Protea to anyone.
Caroline
Stayed 1 night in Jun 2019
Response from Sibongile on 3 Jul 2019
Good day Ms. Caroline,
I would sincerely like to extend our apologies for the negative service you received. This certainly does not reflect the service standard we're striving to maintain. We know that this has left a bitter taste in your mouth but, this shortfall on our side will be addressed with the relevant departments and will be rectified.
We look forward to welcoming you back to the hotel on your next visit to Mahikeng.
Warm regards
Sibongile Allu
Front Office Manager
Good Morning Tshepo,
I trust this email finds you well, and thank you kindly for giving us feedback regarding your recent stay with us. Your feedback will be shared with the rest of the TEAM.
We are looking forward to your next stay with us!!!
Kind Regards,
Dikeledi
Hotel is great when you’re in the Mafikeng area that doesn’t have a lot of options. Dinner (we ordered room service) was great with a good selection of wines. Breakfast was pretty average.
Special thank you to Archibald at reception for assisting with my check-in requirements.
Andile
6/10 Okay
Verified traveller
20 Feb 2018
Liked: Cleanliness
Hotel was ok, impressed with cleanliness however service was not good. Breakfast was a disaster and very disappointing. It was very expensive for poor quality food!
Verified traveller
6/10 Okay
Verified traveller
5 Jan 2018
Liked: Cleanliness, room comfort
Disliked: Staff & service
Comfortable but service slippage
A little disappointed with the reactions of the hotel to problems I brought their attention to