Dear Pavel,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,María GonzálezSenator Barajas Hotel, Manager

Dear Patricia, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our service to be excellent, as our team strives to provide a welcoming and efficient experience for all our guests.However, we regret that the hotel's decor did not meet your expectations. We take pride in our establishment and will consider your feedback as we continue to improve our guest experience. We also appreciate your positive remarks on the cleanliness of your room. Our housekeeping staff works diligently to ensure a clean and comfortable environment.We hope to welcome you back. Best wishes,María GonzálezSenator Barajas Hotel, Manager

Dear Raul,Thank you for taking the time to review your stay.While we are pleased to hear that you found our room amenities to your satisfaction, we are truly saddened to learn that certain aspects did not meet your expectations. Our aim is to provide a clean, comfortable, and well-maintained environment for all our guests, and it seems we fell short during your visit. We regret any inconvenience you might have experienced regarding the overall condition of our hotel and the service. Rest assured, we are committed to constantly improving our facilities and guest experiences.We understand the importance of guest feedback as it helps us to continually improve our service and facilities. Please know that your comments are taken seriously and are instrumental in our ongoing efforts to enhance our guests' experience.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,María González, Gerente Senator Barajas Hotel

Dear Anna, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you found our room cleanliness and service to meet your expectations.However, we regret to hear that the shuttle service was fully booked at the time of your request. We strive to accommodate our guests with convenient transportation to the airport and strongly encourage guests to book the shuttle in advance due to its limited availability. Additionally, we apologize for the disturbance you experienced due to noise. Our team is dedicated to providing a comfortable environment for all our guests and we will continue to work on addressing such concerns. Should any of our guests encounter similar issues in the future, we urge them to contact reception immediately for prompt assistance.We are committed to ensuring our guests have a pleasant stay.We hope to welcome you back. Best wishes,María González, GM Senator Barajas Hotel

Dear Sara, Thank you for taking the time to review your stay.It delights us to learn that our strategic location near the airport and the complimentary shuttle service contributed positively to your travel experience. We understand the importance of convenience for our guests, whether traveling for business or leisure.We are also pleased that the accessibility of the metro and our proximity to central Madrid met your expectations, allowing for smooth travel to the heart of the city. Our team takes great pride in providing helpful and informative service, and your commendation is a testament to their dedication.Your acknowledgment of the hotel's condition and cleanliness reflects our commitment to upholding a high standard of accommodation. We are also glad to hear that you found the room amenities satisfactory, although we see there might be room for enhancement. Rest assured, we constantly strive to improve our services and facilities to ensure our guests have an exceptional stay with us.We look forward to welcoming you back. Kind regards,María González, Gerente Senator Barajas Hotel

Dear Donald, Thank you for taking the time to review your stay.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.However, we regret you did not inform us of your concerns with the room temperature at the time, as our team members are always on hand to assist with any adjustments that might have been needed.We hope to welcome you back in the future for an improved stay.Kind regards,María González, GM Senator Barajas Hotel

Dear Stelian,Thank you for taking the time to share your review.We are truly sorry to hear about your experiences regarding the air conditioning, breakfast service, and dish cleanliness. These aspects are pivotal to a comfortable stay and a delightful dining experience, and we hold ourselves to high standards in these areas. Our team strives to ensure that each guest enjoys a seamless and pleasant visit.We regret that we did not meet your expectations, and we are taking your comments seriously. Please rest assured that we consistently aim to deliver top-quality accommodations and service. Your comfort and satisfaction are of utmost importance to us, and we would be honored to have another opportunity to demonstrate the high standards we are known for.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,María González, GM Senator Barajas Hotel

Dear Andrew,Thanks for taking the time to share your opinion of your stay at our hotel.We are delighted to hear your positive remarks about our staff and the comfort of your room. Our team strives to deliver exceptional service, and your acknowledgment serves as a wonderful testament to their efforts.We regret to hear your concerns regarding the security of the patio doors. We prioritize the safety and well-being of our guests, and we continuously review our facilities to ensure they meet high standards. Regarding our outdoor-pool, we would like to clarify that we mention on all platforms that it is a seasonal pool.Your recommendation and appreciation for the value we offer are greatly appreciated. We are pleased that the cleanliness of our rooms, the overall condition of our hotel, and the level of service provided have met your expectations.We look forward to welcoming you again. All the best.María González, GM Senator Barajas Hotel

Dear Sheila,Thank you for taking the time to share your feedback with us.We are disheartened to learn that certain aspects of your stay did not meet your expectations. Our hotel aims to provide a blend of modern comfort with efficient service, and we regret that the decor did not resonate with your personal taste. It is our hope that our attentive service and the convenience of our location for early flights provided some measure of satisfaction.We understand that the ambiance of a hotel plays a significant role in the overall guest experience, and we continually strive to create a welcoming atmosphere for all our visitors. We take pride in our clean accommodations and are glad that this was reflected during your stay. Our team is committed to ensuring the comfort and well-being of our guests, and we sincerely apologize if we fell short in any way.We would be delighted to have another opportunity to welcome you back, affording us the chance to demonstrate the high standards we aspire to deliver.We hope to see you again in the future. Kind regards,María González, GM Senator Barajas Hotel

Dear Yolanda,Thank you for taking the time to let us know your opinion of your recent stay.It is heartwarming to read that you spent such a nice time with us and our reception team provided you with a friendly and helpful service; they take great pride in offering a warm welcome to all our guests, and the complimentary champagne is just a small token of our hospitality. We are delighted that the Galaxy Space theme added a unique touch to your stay and that you appreciated the modern conveniences provided by our bar, especially the charging stations and our service innovations like the cute robot.Our strategic location is indeed one of the aspects our guests find most convenient, and we are glad it served you well during your travels. Moreover, the positive feedback on our high standards of cleanliness and the overall hotel condition and amenities available is truly motivating for us to continue delivering exceptional experiences.We constantly strive to maintain high standards in every aspect of our service, and your satisfaction stands as a testament to the efforts of our dedicated team members.It would be a pleasure to welcome you back. Best wishes,María González, Gerente Senator Barajas Hotel

Dear Lin,Thank you for taking the time to share your feedback.We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible.However, we have noted your comments regarding the internet service. It is regrettable that you did not make us aware of this during your stay as our technician would have been happy to have intervened.Nevertheless, we are glad that the high standards we set ourselves met your expectations.We hope to welcome you back in the future. Yours sincerely, ,María González, GM. Senator Barajas Hotel

Dear Natan,We thank you for taking the time to review your recent visit.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Yours sincerely,María González, GM. Senator Barajas Hotel

Dear Victor,Thank you for taking the time to share your feedback.We're truly sorry to hear that your experience did not meet the high standards we strive to provide our guests. Our team is committed to ensuring clean and comfortable accommodations, and we take pride in our hotel's amenities and services. We regret that we did not live up to these expectations during your stay.We hope that you will allow us the opportunity to welcome you back in future. Best regards,María González, Gerente Senator Barajas Hotel

Dear Charles, Thank you for taking the time to share your review.We are sincerely sorry to hear about the confusion regarding the shuttle pickup; we strive to maintain accurate and helpful information for our guests and will review our communication to ensure clarity. Rest assured, our complimentary airport shuttle service is designed to provide convenience for our guests traveling to and from the nearby terminals. We hope that the cleanliness of your room met your expectations and that you found our hotel's general condition to be satisfactory. We always aim to deliver the best service and amenities and we're dedicated to improving wherever possible.We hope to welcome you back. Best wishes,María González, Gerente Senator Barajas Hotel

Dear Carlos,Thank you for taking the time to share your feedback.We're thrilled to hear that you found the comfort of our mattresses and pillows to your liking. It's also gratifying to know that our airport transport service met your expectations for punctuality and quality.We hope that we have the pleasure of welcoming you back. With very best wishes,María González, Gerente Senator Barajas Hotel

Dear Deborah, Thank you very much for your review.We are delighted to hear that our complimentary shuttle service added convenience to your travels and that our team's helpful and courteous. It is also wonderful to know that our breakfast selection met your expectations. While you mentioned that the rooms seemed a bit old-fashioned, we would like to point out that we also have Superior and Executive rooms with all modern comforts.We are of course always at your disposal and would be delighted to welcome you back to our hotel or any other hotel in our Senator Hotels & Resorts chain.Yours sincerely,María González, GM Senator Barajas Hotel

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.Our dedicated team strives to provide top notch service and ensure quality facilities, and it is very rewarding to read that you were satisfied in this regard. Such positive feedback encourages us to continue with our efforts to uphold our high standards. We look forward to welcoming you back. Yours sincerely,María González, GM Senator Barajas Hotel

Dear Avery,Thanks for taking the time to share your views of your stay at our hotel.We are delighted to hear that the comfort of our Executive Room met your expectations, and we appreciate your kind recognition of the room's cleanliness and our hotel's overall condition. Our team strives for excellence in service, and it's gratifying to know that we have made a positive impression. Regarding your concern about the smell in the lobby, we maintain strict non-smoking policies throughout our hotel. We regret any inconvenience this may have caused and will look into the matter to ensure our environment remains pleasant for all guests.We hope to have the pleasure of seeing you on a future visit.Best regards,María González, GM Senator Barajas Hotel

Dear Anwar,Thank you for taking the time to review your stay.We are delighted to hear that our proximity to the airport and easy access to public transport made your stay more comfortable.However, we are concerned about the issue you encountered regarding payment for breakfast. Next time please do not hesitate to contact our reception to clarify any doubts or to investigate a possible booking error. We will be happy to answer any questions you may have about your booking.Thank you again; we hope that you will return. All the best,María González, GM Senator Barajas Hotel

Dear Kevin,We would like to thank you for taking the time to review your experience.We are glad that you had a pleasant stay with us. We regret the issue at breakfast and will be addressing this with our team, please do not hesitate to bring your concerns to our attention at the time so we can take action.It would be a pleasure to have you return in the future.Kind regards,María González, GM Senator Barajas Hotel

Dear Rachid,Thank you for your positive review, we appreciate it.We're delighted to hear that you enjoyed a quiet stay and appreciated the cleanliness of our hotel. Our team works diligently to ensure our rooms meet the highest standards of cleanliness, and it's rewarding to know this has been recognized. It is rewarding to know that you had such a pleasant experience with us; this inspires our team to continue upholding our high standards of service.All of the team look forward to seeing you again in the future.Kind regards,María González, GM. Senator Barajas Hotel

Cher Aimar,Merci pour votre sympathique commentaire.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé l'état de l'hôtel à la hauteur de nos standards de qualité. Votre satisfaction quant au service fourni nous encourage à continuer sur cette voie. Il est également gratifiant de savoir que les aménagements de nos chambres ont contribué à rendre votre séjour agréable.Ce fut une joie de vous recevoir et nous espérons vous revoir très bientôt,María González, Gerente Senator Barajas Hotel

Dear Ruben,We thank you for this positive feedback.We're thrilled to hear you appreciated the convenience of our shuttle bus service to and from the airport. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, and the service provided by our team met your expectations. Your recognition of the amenities in our rooms truly highlights the effort we put into creating a comfortable and enjoyable stay for our guests.We look forward to welcoming you back on a future occasion. Best wishes,María González, Gerente Senator Barajas Hotel

Dear Xiomara,Thank you for taking the time to share your experience.We're delighted to hear that our front desk staff provided helpful and friendly service and that the proximity to the metro station enhanced your visit to Madrid. It's also great to know that the local dining options added to the convenience of your stay. However, we regret to hear there was an issue with the bathtub drainage; we maintain a meticulous standard of room functionality and will look into this matter. While our breakfast buffet is designed to offer a wide selection of over 100 products, we appreciate your feedback and continuously strive to meet our guests' expectations.We hope to welcome you back. Best wishes,María González, Gerente Senator Barajas Hotel

Dear Thomas,We appreciate the time you have taken to share your feedback.We are concerned to hear about the issues you encountered during your stay, such as the condition of the flooring and the scent of cigarette smoke. Please rest assured that our hotel is a non-smoking property, and we take great care to ensure that this policy is adhered to for the comfort and health of all our guests. It is surprising to hear about the condition of the bedding as our accommodations are designed to provide a restful experience. Moreover, we take the cleanliness of our facilities, and while it is true that different rooms may feature varying levels of decor, we always strive to maintain a high standard across all guestrooms.Our aim is to make our guests' stay as pleasant as possible so that they leave our hotel with a pleasant memory. We are therefore very disappointed that we did not meet your expectations, but hope that you will consider us for future bookings with the Senator Hotels & Resorts chain and that we will have the opportunity to change your current experience.Best regards,María González, GM Senator Barajas Hotel

Dear Guest,We appreciate your feedback.We're pleased to hear that you found our service satisfactory and appreciated the room amenities. Our team works hard to provide a comfortable and well-equipped environment for our guests. We regret to hear about your discomfort regarding the room temperature; however, we would like to assure you that all our rooms are equipped with individually controlled air-conditioning to ensure our guests' comfort throughout their stay. We apologize if this did not meet your expectations and we will look into the matter to ensure that our facilities are functioning properly.We hope to welcome you back. Best wishes,María González, Gerente Senator Barajas Hotel

Dear Theresa,Thank you for taking the time to share your feedback.We're delighted to hear that you found the room cleanliness and amenities to be impeccable. However, we regret to hear that our dining staff did not meet your expectations. We pride ourselves on our hospitality and it's disheartening to learn that we fell short in this area. Rest assured, we value all feedback as it helps us maintain and improve our high standards of service.It would be a pleasure to welcome you back.Kind regards,María González, Gerente Senator Barajas Hotel

Dear Olga,Thank you for taking the time to leave a review of your recent stay. We're delighted to hear that you found comfort in our beds and that our breakfast selection provided a satisfying start to your day. It's also great to know that our shuttle bus service added value to your stay, despite the need for prior booking.We apologize if the shuttle bus's size or the booking process caused any inconvenience. We always strive to ensure our services, including our complimentary airport shuttle, meet our guests' needs and appreciate your feedback on this matter.We very much look forward to welcoming you again. Kind regards,María González, GM. Senator Barajas Hotel

Dear Erick,Thank you for taking the time to share your feedback.We're glad to hear you appreciate our hotel's proximity to the airport, ensuring convenience for your travel needs. It's also pleasing to note the high marks you've given for room cleanliness and service, reflecting our team's dedication to guest satisfaction. However, we are concerned to hear about the unusual odor you experienced. Our hotel prides itself on maintaining high standards of upkeep and we regret any discomfort this may have caused you. Rest assured, we take all feedback seriously and will look into the matter promptly.We look forward to the chance to host you again for a more satisfying experience,Kind regards,María González, Gerente Senator Barajas Hotel

Dear David,Thank you for taking the time to share your feedback.We are delighted to hear that you found our staff friendly and welcoming. Your kind mention of our team's courteous service is much appreciated. We are sorry to hear about the issues you faced with the electrical outlets in your room. While we ensure that all rooms are equipped with convenient sockets near the bed, we regret any inconvenience you may have experienced during your stay. On the next occasion do not hesitate to contact our front desk staff, as most issues can be resolved immediately.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,María González, GM Senator Barajas Hotel

Dear Christine,Thank you for sharing your review.We are thrilled to hear you found your room safe and comfortable, and appreciate your high ratings on cleanliness, hotel condition, and service. Our team strives to provide an exceptional experience, and it is rewarding to know these efforts resonated with you. Regarding the tea and coffee-making facilities, we do offer a capsule coffee machine in our Executive Rooms, and we have a bar available from 7 am to 11 pm for any beverage needs.We look forward to welcoming you back. Best wishes,María González, GM Senator Barajas Hotel

Dear Julie,Thank you for this great feedback about your recent stay.We are delighted to hear that you found our proximity to the airport convenient for your travel needs. It is rewarding to know that the cleanliness of our rooms met your expectations, and we are glad that our hotel's condition enhanced your stay. Our team is thrilled that you were satisfied with the service provided and that the room amenities contributed to a comfortable visit.We look forward to seeing you again on your next stay.Best wishes,María González, GM Senator Barajas Hotel

Dear Rene,Thank you for this high rating.We're delighted to hear that the efficiency of our check-in and check-out process met your expectations, and that our complimentary airport shuttle service added convenience to your stay.We hope to see you again soon for another enjoyable experience.Best wishes,María González, Gerente Senator Barajas Hotel

Dear Jayne,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that your room met your expectations and that you found its amenities to your liking. However, we regret to hear that your interaction with our reception staff did not reflect the high level of customer service we aim to provide. While we are confident in our team's commitment to hospitality, we take your feedback seriously and see it as an opportunity to remind our staff of the importance of every guest's experience.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,María González, Gerente Senator Barajas Hotel

Dear Guest,Thank you for letting us know that you enjoyed your stay.We're thrilled to hear that our strategic location added convenience to your stay. It's wonderful to know that the cleanliness of our rooms met your expectations and that the overall condition of the hotel was to your satisfaction. We appreciate your positive rating on our amenities, and we're proud to offer features such as premium WiFi and a variety of room options to enhance our guests' stays.We look forward to seeing you again very soon.Best wishes,María González, Gerente Senator Barajas Hotel

Estimado huésped, Gracias por elegir Senator Barajas Hotel y por hacernos llegar su testimonio.Nos complace saber que encontró confortable la habitación y que la limpieza y las condiciones del hotel estuvieron a la altura de sus expectativas. Lamentamos sinceramente los inconvenientes que experimentó con nuestro servicio de traslado gratuito. Según nuestra política actual, el servicio de transporte opera desde todas las terminales del aeropuerto de Madrid-Barajas Adolfo Suarez hasta la puerta del hotel y viceversa, y aunque está sujeto a disponibilidad, entendemos que esperar puede ser frustrante y estamos trabajando para mejorar la comunicación y la eficiencia de este servicio.Gracias por su confianza y esperamos verle pronto de regreso. Un saludo muy cordial,María González, Gerente Senator Barajas Hotel

Dear Mark,Thank you for commenting on your stay.We are delighted to hear you enjoyed the breakfast buffet and found our staff to be very friendly. It is our pleasure to provide clean accommodations and a welcoming atmosphere for all our guests. Regarding your observation about the room aesthetics, we appreciate your feedback and would like to note that our Superior and Executive rooms offer a more modern decor for those seeking an upgraded experience. We understand the importance of timely transportation and strive to offer convenient shuttle services within the limits of availability and schedule; we regret any inconvenience you may have experienced due to the high demand for early morning departures.It would be a pleasure to welcome you again. Best regards,María González, GM Senator Barajas Hotel

Dear Peter,Thank you for such a positive review.We're thrilled to hear that our front desk staff, particularly Jesus, provided such a warm welcome and left a positive impression on you. Our team strives to offer exceptional service at any hour, and it's gratifying to know that our efforts resonated with you, even during the early hours. Your kind words about the room cleanliness and overall service are greatly appreciated, and we're delighted that these aspects of your stay met your expectations.While we note that you rated the hotel condition and room amenities slightly lower, we continuously work to maintain our facilities to the highest standard and provide the comforts and conveniences our guests expect. We are glad that these aspects did not significantly detract from your overall experience.We hope to welcome you back.Best wishes,María González, GM. Senator Barajas Hotel

Dear Ashley, Thank you for providing us with your feedback about your recent stay.We're glad to hear that your stay was pleasant overall and that you found our hotel clean and up to the mark.We regret to hear about any inconvenience caused by noise in the morning and appreciate your feedback as it helps us in our continuous effort to improve our guest experience. We're also constantly exploring ways to enhance our dining options and shuttle service to better serve our guests.Rest assured, we are committed to providing a serene environment and efficient amenities, and we hope that our full range of services, including free premium WiFi and our 24-hour fitness room, contributed positively to your stay.We do hope to welcome you back in the future.Best wishes,María González, GM. Senator Barajas Hotel

Dear Guest, Thank you for this review.We're delighted to read that you appreciated our proximity to the airport and found the cleanliness and condition of our hotel to be impeccable. It's wonderful to know that our services met your expectations.We apologize for any confusion regarding our complimentary shuttle service.We hope that we have the opportunity to see you again soon. Kind regards,María González, GM. Senator Barajas Hotel