Interior entrance

Reviews of Room Mate Mario

2 out of 5
Room Mate Mario
Calle de Campomanes, 4, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 340 out of 1003 reviews" "
Rating 6 - Okay. 69 out of 1003 reviews" "
Rating 4 - Poor. 17 out of 1003 reviews" "
Rating 2 - Terrible. 4 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in great location minutes from palace. Front desk staff were excellent and very helpful answering any questions and providing assistance
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 10 May 2024
We're delighted to hear that you enjoyed our hotel's prime location.It's fantastic that our front desk staff were able to enhance your experience with their excellent service and helpfulness.Thank you for choosing to stay with us, and we hope to welcome you back again soon!Room Mate Mario

10/10 Excellent

Luis Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 10 May 2024
We're thrilled to hear that you loved your experience with us! We're glad that everything met your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Room Mate Mario

10/10 Excellent

Edmee

Liked: Cleanliness, amenities, property conditions & facilities
Close to everything, secluded, friendly service, nice decoration.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 10 May 2024
Dear Edmee, Providing friendly service and maintaining an inviting atmosphere are top priorities for us, and we're delighted that you found our decoration appealing as well. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Room Mate Mario

10/10 Excellent

Badriya

Liked: Cleanliness, property conditions & facilities
It's right in the city center. It walkable to the nearest train
Stayed 2 nights in Apr 2024
Response from Front Desk Team on 10 May 2024
Dear Badriya,We're glad to hear that our location made it convenient for you to explore the area.We look forward to welcoming you back for another wonderful experience soon!Room Mate Mario

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff assisted with train tickets and were very helpful.
Stayed 4 nights in Apr 2024
Response from SILVIA HERRANZ FOM on 25 Apr 2024
Dear Angela,Thank you for leaving your review about your stay at Room Mate Mario. Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. We look forward to welcoming you again. Best regards,Silvia Herranz

10/10 Excellent

Maria, New Britain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful
Stayed 1 night in Feb 2024
Response from SILVIA HERRANZ FOM on 25 Apr 2024
Dear María,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our clean and beautiful rooms. We hope to have the opportunity to welcome you again soon.Best regards,Silvia Herranz

10/10 Excellent

Luke

Stayed 1 night in Apr 2024

10/10 Excellent

Edmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, and it’s great in all aspects!
Stayed 2 nights in Apr 2024
Response from SILVIA HERRANZ FOM on 25 Apr 2024
Dear Edmee,Thank you so much for taking the time to share your experience with us. We also want to thank you for your loyalty. It will be a real pleasure for us to host you in our hotel again. Kind regards,Silvia Herranz

10/10 Excellent

Gerhardt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit small but very practically arranged, the staff was really great, the location is perfect for walking and using the metro to see Madrid
Stayed 2 nights in Mar 2024
Response from SILVIA HERRANZ FOM on 25 Apr 2024
Dear Gerhardt,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location and our staff.We really hope to have the chance to welcoming you back in the near future.Best wishes,Silvia Herranz

10/10 Excellent

Katherine, EDMONTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Location
Stayed 4 nights in Mar 2024
Response from Front Desk Team on 28 Mar 2024
Dear Katherine,I have just read your nice review, and just a few lines to send you a big thank you because your message is the best brochure about Mario!Hope to see you here again sometime.Best regards

10/10 Excellent

Maximiliano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice! Friendly staff!
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 28 Mar 2024
Dear Maximiliano,Thank you for leaving your review about your stay at Room Mate Mario. Its great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our guests. Best regards

10/10 Excellent

Jean

Buena localización
Stayed 1 night in Mar 2024
Response from Recepción. on 15 Mar 2024
Estimado Jean,Le ofrecemos nuestra casa, que deseamos sea también la suya cuando se desplaza a Madrid.Un afectuoso saludo de todo el Equipo de Room Mate Mario.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, welcoming, and room was comfortable.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 15 Mar 2024
Dear Katrina,Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked the room and the staff.I really hope to have the chance to welcoming you back in the near future,Best wishes

10/10 Excellent

Maria, New Britain

Stayed 1 night in Feb 2024
Response from Recepción. on 28 Mar 2024
Estimada Maria,Gracias por compartir su comentario, se lo agradecemos muchísimo.Esperamos que elijan a Mario como nuevo compañero de viaje en su próxima visita.Hasta entonces, reciba un cordial saludo de todo el equipo.

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy place with friendly and helpful staff. Walkable to restos and city centre. Breakfast was good.clean and neat rooms. Just slight confusion to the hallways but not to bad.
Stayed 4 nights in Feb 2024
Response from Front Desk Team on 3 Mar 2024
Thank you so much for your words!! We love reading reviews like yours. For us fundamentally to know that we have transmitted the Philosophy Room Mate: Central Location, modern decoration, clean rooms and Personalized customer service. We will send your words to the whole team. Thank you very much! We hope to see you again soon.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk staff
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 24 Feb 2024
Dear,Thank you for leaving your review about your stay at Room Mate Mario. Its great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. Kind regards in behalf of Room Mate Marios team!

6/10 Okay

Humberto, MIAMI

Travelled with family
Liked: Amenities
Rooms
Stayed 13 nights in Feb 2024
Response from Recepcion. on 24 Feb 2024
Estimado HumbertoMuchas gracias por compartir su opinión sobre su estancia con nosotros.Mario es el primer Hotel de la cadena, con 54 habitaciones diferentes tamaños. Esperamos poder volver a atenderle en una futura ocasión y que la habitación sea todavia mas de su agrado.Un afectuoso saludo

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property is perfect. Location and quality of customer service is second to none
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 24 Feb 2024
Dear guest, I have just read your nice review, and just a few lines to send you a big thank you because your message is the best brochure about Mario!Best regards

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right next to metro station and next to a supermarket.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on 15 Feb 2024
Dear Rosa,Thank you so much for sharing your experience with Mario, including a beautiful review!!Mario will be waiting for you!!!Best regards,

8/10 Good

milly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and kind. I loved the area as it was pretty close to the center of Madrid. The beds are comfy and the rooms are nice. The breakfast is awful in every way and there is no variety. Can hear a bit of the rooms next door.
Stayed 4 nights in Jan 2024
Response from Front Desk Team on 15 Feb 2024
Dear Milly,Thank you for leaving your review about your stay at Room Mate Mario. Its great to read comments like yours! Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. Although we want to achieve excellent in your opinions and therefore we are working to improve according to your recommendations.If you decide to visit us again we would be grateful to welcoming you :)Kind regards in behalf of Room Mate Marios team!

10/10 Excellent

John

Stayed 6 nights in Jan 2024
Response from Front Desk Team on 27 Jan 2024
Dear John,Thank you for sharing your review following your recent stay at Room Mate Mario.We are so glad that we deserve 10 rate according to you.Hope to see you again

10/10 Excellent

NormanLeonardo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved staying at Roo Mate Mario though the area can get noisy. The garbage pickup at 1:30am and some crazy dude screaming at night made sleeping hard. Had we known that we would have asked for an interior room. The beds are a little tired and the breakfast is delicious. Would definitely recommend this place as the location is perfect.
Stayed 8 nights in Dec 2023
Response from Silvia Herranz FOM on 9 Jan 2024
Dear NormanLeonardo,Thank you for leaving your review about Room Mate Mario. We are really sorry that you couldn't fully enjoy your stay because of the noise you could hear from your room. Thank you also for recommending our Hotel and we look forward to having you again.Kind regards,Silvia Herranz FOM

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Team on 14 Jan 2024
Dear Adrian,Thank you for sharing your review following your recent stay at RM MarioI really hope to have the chance to welcoming you back in the near future,Best Wishes

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amazing staff
We stayed 5 days at Room Mate Mario and were very happy with the location and the staff. Eva checked us in and she was warm and fun and the hotel had little things they did like leaving candy at wine the first night, a package with the 12 grapes for new year for both of us and chocolates on the last night. It is the little details. We didn't have breakfast there but appreciated the hotel location and how quiet it was despite being at the core of it all. Definitively worth a stay, you also get to pick what metro works best for you but really, you can walk everywhere you may want to see in Madrid. A great find.
Stayed 5 nights in Dec 2023
Response from Silvia Herranz FOM on 9 Jan 2024
Dear Jaime,Many thanks for your comments regarding the welcome courtesy details and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here, specially to Eva. Thank you also for your comments about our location.We really hope to have the chance to welcoming you back in the near future,Best wishes,Silvia Herranz FOM

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, fantastic staff, excellent breakfast
Stayed 2 nights in Dec 2023
Response from Silvia Herranz FOM on 26 Dec 2023
Dear Michael,Thank you for taking the time to write a review about your stay in Room Mate Mario.Thank you very much for your remark about our breakfast and staff.We really hope to have the chance to welcoming you back in the near future,Best wishes,

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay in Madrid
We have stayed at Roommate Mario many times, and it is excellent every time we return. The rooms are clean and comfortable and the staff is excellent. The location is very convenient -- close to Sol and Plaza Mayor and transportation to other parts of Madrid.
Stayed 4 nights in Dec 2023
Response from Silvia Herranz FOM on 26 Dec 2023
Dear Derek, Thank you for your review!!!!. We are happy that you enjoyed your stay with us. But our greatest satisfaction is being told that you are a frequent guest in Mario.From the heart of Madrid and from our entire team we extend our warmest regards.

8/10 Good

Sabikun

Stayed 1 night in Nov 2023
Response from Front Desk Team on 14 Jan 2024
DearThank you for sharing your review following your recent stay at Room Mate Mario.We hope to welcome you again!Best wishes from Marios staff

10/10 Excellent

Carola

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful place, staff and attentions. And breakfast was delicious!
Stayed 3 nights in Nov 2023
Response from Silvia Herranz FOM on 21 Nov 2023
Dear Carola,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our place, breakfast, staff and attentions.We really hope to have the chance to welcoming you back in the near future,Best wishes,

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great service, room was comfortable and clean. Very close to everything, will definitely return.
Stayed 4 nights in Oct 2023
Response from SILVIA HERRANZ FOM on 7 Nov 2023
Dear Lissette,First of all, we would like to thank you for choose us for your last stay in Madrid. Our greatest satisfaction is being told that when you return to Madrid will be staying with us again.Hope to see you again very soon.Kind regards

6/10 Okay

Samuel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not great
I was in room 214. The room stank of sewage no matter what, was easily 25 degrees even with the window open and heat turned off, and the shower leaked into the bathroom constantly. Good location, nice people, OK breakfast
Stayed 2 nights in Oct 2023
Response from SILVIA HERRANZ FOM on 7 Nov 2023
Dear Samuel,Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked the centric location, the breakfast and our staff.We would have appreciated If you had told your feeling during your stay. Your feedback is highly appreciated and will help us to improve our service.We really hope to have the chance to welcoming you back in the near future, Best wishes

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay in madrid
Far exceeded my expectations....clean, neat and in a good, safe neighborhood.
Stayed 1 night in Oct 2023
Response from SILVIA HERRANZ FOM on 7 Nov 2023
Dear Richard, Thank you for your wonderful comment regarding your stay with us. We try our best to improve our service day-to-day. We want that our guests have a pleasant stay in our hotel and that they can enjoy a great and unique “experience Room Mate”. It will be a real pleasure for us to host you in our hotel again. Kind regards,

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel
Very friendly and helpful receptionist when we arrived (Eva/Ava I think). Ideally situated in a quiet street but in easy reach of everything we wanted to see.
Stayed 3 nights in Oct 2023
Response from SILVIA HERRANZ FOM on 7 Nov 2023
Dear Beverly,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location.Thank you also for mentioning our Staff, I will share your review with them, specially with Eva. We all are working hard to provide the best possible attention and service to our Guests. I really hope to have the chance to welcoming you back in the near future.Best wishes,

8/10 Good

fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and accessible area
Stayed 2 nights in Oct 2023
Response from SILVIA HERRANZ FOM on 7 Nov 2023
Dear Fernando,Thank you for taking the time to write a review about your stay at Room Mate Mario.We hope you come to visit us again soon.Best regards

10/10 Excellent

Mark

Travelled with partner
Helpful staff.
Stayed 5 nights in Oct 2023
Response from SILVIA HERRANZ FOM on 24 Oct 2023
Dear Mark,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario.Thank you also for your comments about the helpfull staff.We hope you visit us very, very soon. Best regards,

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For a 2 star hotel, this place did not disappoint. The checkin was fast & easy. They provide free breakfast but charged us for 1 extra person because I didn't checkin my wife. They did offer us an upgrade & also charged extra. Overall, we would recommend this hotel.
Stayed 1 night in Oct 2023
Response from Silvia Herranz FOM on 20 Oct 2023
Dear Bill,Thank you for leaving your review about Room Mate Mario. We are happy to hear that you enjoyed your stay with us. Thank you also for recommending our Hotel to your friends and family. We really hope to have the chance to welcoming you back in the near future,Best wishes,

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Need to make sure appliances work
The hair dryer was broken. The shower was difficult to get to work. Location was good. Bed was ok.
Stayed 1 night in Oct 2023
Response from Silvia Herranz FOM on 16 Oct 2023
Dear Julie,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are happy to know that you liked the centric location and our comfortable beds. We really regret that the hairdryer didn't work properly. We have more hairdryers at the reception under request.Your feedback is highly appreciated and will help us to improve our service.It will be a real pleasure for us to host you in our hotel again. Kind regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Reception Staff were fantastic, breakfast staff were very pleasant and offerings were very good but repetitive if staying a longer time. Room cleaning was good but was done late in afternoon when a rest was required.
Stayed 4 nights in Sep 2023
Response from Front Desk Team on 9 Oct 2023
Dear Alan,Thank you very much for taking the time to write us a reviewWe are happy that you enjoyed your stay with usand we will take under consideration your suggestion Best regards

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place is comfortable and clean, but they need to have more services accesible like, ice, water, first aid and other ammenities that hotels in America have
Stayed 6 nights in Sep 2023
Response from Silvia Herranz FOM on 27 Sept 2023
Dear Luz,Thank you for leaving your review about Room Mate Mario. We are happy to know that you liked our clean and comfortable rooms. Your feedback is highly appreciated and will help us to improve our service. Let me inform you that we have at the reception all the services that you mention in your e-mail.It will be a real pleasure for us to host you in our hotel again. Kind regards,

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Recepcion. on 21 Sept 2023
Buenos noches Janet nos alegramos de que haya disfrutado de su estancia Seguiremos trabajando para dar una buena experiencia a clientes como usted Saludos

10/10 Excellent

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Recepción on 20 Sept 2023
Dear guestWe really appreciate it your review.We work every day to improve the experiece of our guest Best regards

10/10 Excellent

Emily

Stayed 2 nights in Sep 2023
Response from Front Desk Team on 10 Oct 2023
Dear EmilyThank you very much for taking the time to review us.We are glad that you enjoyed your stay with us!!Regards

6/10 Okay

Ziomara, belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All monuments, churches, fountains,royal palace, etc were all a walking distance! Don't be afraid to get lost around the city (its worth it), there's so many options. I would love to stay here again. STAFF WERE AMAZING AND NICE. THE ROOMS WERE BEAUTIFUL HOWEVER ITS NOT SOUND PROOF & and not much of a view from the window's but OTHER THAN THAT ITS STILL WORTH THE STAY!... THANK YOU MOTEL MATE MARIO.
Stayed 3 nights in Sep 2023
Response from SILVIA HERRANZ FOM on 18 Sept 2023
Dear Ziomara,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location and rooms. Thank you also for mention the staff.For your next stay you might consider to book a Superior Room that you can enjoy usually for 10 euros more than the price of the standard room. They are larger rooms with balcony facing the street. We really hope to have the chance to welcoming you back in the near future,Best wishes,Silvia Herranz

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and accommodating staff
Stayed 2 nights in Sep 2023
Response from Reception. on 14 Sept 2023
Dear clientThank you for taking the time to score us We are so glad that you are satisfied with our serviceWe are looking forward to receive you againBest regards

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Aug 2023
Response from Reception. on 14 Sept 2023
Dear Hannah Thank you so much for giving us a fiveWe work every day to make our clients happyBest regards

10/10 Excellent

julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Recepción. on 14 Sept 2023
Buenos dias Muchas gracias Julián por su visitaNos alegramos que haya disfrutado de su estancia Le esperamos cuando usted quieraSaludos

8/10 Good

martin, birmingham

Travelled with partner
Liked: Cleanliness, staff & service
Centrally situated, friendly staff. Room clean but small.
Stayed 1 night in Aug 2023
Response from SILVIA HERRANZ FOM on 29 Aug 2023
Dear Martin,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear that you enjoyed our location, Thank you also for mention the staff, we all are working hard to provide the best possible attention and service to our Guests. Let me suggest you book a Superior Room for your next stay. They are larger rooms with balcony facing the street. We really hope to have the chance to welcoming you back in the near future,Best wishes,

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been enjoying this gem for 15 years and it has maintained its freshness and comfort.
Stayed 2 nights in Aug 2023
Response from SILVIA HERRANZ FOM on 29 Aug 2023
Dear Ana, Thank you for your wonderful review regarding your stay with us!!!It will be a real pleasure for us to host you in our hotel again. Best wishes,

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome and clean stay. Friendly service
Stayed 1 night in Aug 2023
Response from SILVIA HERRANZ FOM on 23 Aug 2023
Dear Johanna,Thank you for giving us a perfect rating. It is a pleasure to read that you had a beautiful stay with us and even more, you are mentioning the service from our staff. We are all looking forward to welcoming you back very soon. Best regards,Silvia Herranz FOM

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Very central easy walking distance to everything.
Stayed 2 nights in Jun 2023
Response from SILVIA HERRANZ on 7 Jun 2023
Dear Kerry,Thank you for taking the time to write your thoughts about your stay at Room Mate Mario. We are very glad to hear your compliments regarding our location.We really hope to have the chance to welcoming you back in the near future,Best wishes,Silvia Herranz