Panoramic Double Room | View from room
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Reviews of numa | Script

3 out of 5
numa | Script
Plaza de Las Cortes, 4, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 73 reviews" "
Rating 8 - Good. 18 out of 73 reviews" "
Rating 6 - Okay. 4 out of 73 reviews" "
Rating 4 - Poor. 5 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice location- loved view out our window. Good coffee shop next door.
Stayed 2 nights in May 2024

10/10 Excellent

Martin, Wasaga Beach

Liked: Cleanliness, amenities, property conditions & facilities
What I didn't like about the property is that although there is a window in your room, it looked out into another window in the building directly across the way. However, the good part of this is at least this window opened and no noise to mention whatsoever during my stay. You can easily adapt after staying for a day. The accommodation was very clean including the breakfast common area; the breakfast choices and being able to select these ahead of check-in were most appreciated and well-represented along with the special morning postcard was a very nice touch; the hotel cleaning staff was most friendly as well as the property manager and her recently appointed new associate both helped me in opening my room safe just before checkout. Thank you again to both of you for being so helpful with getting this safe open so I could make my next connection on time. Martin :)
Stayed 5 nights in May 2024

10/10 Excellent

Agustin Alfonso Garcia, Maitland

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A Cheap, safe and well located clean and modern
Stayed 4 nights in Apr 2024
Response from numa Guest Experience Team on 24 Apr 2024
Dear Agustin,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Glenis

Liked: Cleanliness, property conditions & facilities
Muy buen lugar
Stayed 2 nights in Feb 2024
Response from numa Guest Experience Team on 23 Feb 2024
Estimado Glenis, ¡Gracias por tus comentarios! Es siempre un placer saber que nuestros huéspedes han disfrutado de su estancia con nosotros. Te deseamos lo mejor en el futuro y esperamos volver a verte pronto.Saludos,numa Guest Experience Team

10/10 Excellent

Victoria

Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from numa Guest Experience Team on 1 Feb 2024
Dear Victoria,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Elisa

Liked: Cleanliness, room comfort
Perfect place for city stay.
Super clean. High quality finishes. Would stay again. Only for those comfortable self check-in. Check your spam folder for required check in-info!
Stayed 2 nights in Oct 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Elisa,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful
Stayed 7 nights in Jul 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
This hotel is well located, close to the main landmarks and attractions. It was clean, they give some beers for free so that was nice. The breakfast I ordered was decent. I recommend this hotel for sure.
Stayed 2 nights in Jun 2023

8/10 Good

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Positives: clean, conveniently located, cheap General: small space which for me was not an issue but might be for some Negatives: small shower which was an issue for me, no one on site to talk to (but then again, it is cheap) Essentially this place is like a average of a hostel and a hotel.
Stayed 6 nights in Jun 2023

8/10 Good

Sukiato

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Provide dining room and kitchen. Get breakfast (payable). Welcome drink and snack.
Stayed 2 nights in Jun 2023

8/10 Good

Paul

Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
More of a hostel, than a hotel
After a lot of mucking around, trying to call someone, just to get into the building, we finally got in and then discovered this is pretty much a hostel. Small common area and then small rooms off from there. We didn't end up staying because our room was right next to the entry level for everyone staying and we knew we'd have noise all night. Checking in (if you can call it that) was difficult but the biggest problem for us was the style of accommodation.
Stayed 1 night in May 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, quiet and safe. Definitely would stay there again and I would recommend it to others.
Stayed 6 nights in May 2023

10/10 Excellent

Guillermo Alejandro, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
All was nice & safe congratulations
Stayed 3 nights in May 2023
Response from numa Guest Experience Team on 14 May 2023
Dear Guillermo Alejandro,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Fraser

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from numa Guest Experience Team on 1 May 2023
Dear Fraser,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

ALICIA ESTHER

Stayed 1 night in Apr 2023
Response from numa Guest Experience Team on 25 Apr 2023
Dear ALICIA ESTHER,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Zoe

Travelled with partner
Liked: Cleanliness, amenities
This property is in an excellent location, super clean and has everything you need. The only downside for me is that this is more of a hostel setting which I wasn't expecting. Total mistake on my part as I was expecting a Hotel. But it is a nice small room that was very clean, the bed was very comfy and it was right in the center. The staff communicated very well with checking in.
Stayed 1 night in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Zoe,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

4/10 Poor

Henri

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
For this price you can get a real hotel
The check in is quite a hassle The rooms smelled weird and got quite warm at night (aircon didn't seem to work) They spent a bit too much time on making it look hip and a not enough time on making it comfortable. Would not recommend for business travel, felt like being in a hip hostel
Stayed 1 night in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Henri,Thank you for your feedback! We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you. Best regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic solution
excellent central location close to all major sights.Small rooms are small...! But okay as solo traveller.
Stayed 4 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Nigel,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Christophe

Stayed 2 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Christophe,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This was an incredible find. It was a beautiful room with everything you need to relax after a long day of exploring the city. It was close to so many wonderful spots and you could walk to multiple metro stations. It’s a beautiful area near a lot of restaurants. The only thing that was unexpected was the thinness of the walls. You will hear your neighbors above and next door. Other than that, it is an amazing place to stay.
Response from numa Guest Experience Team on 20 Apr 2023
Dear Robert,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
The locations is unbeatable for the price
Stayed 3 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Karla,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Jessica

Stayed 2 nights in Feb 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Jessica,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Arlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place….very clean….
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
This type of hotel is new to me - all digital interaction and situated on the 7th floor of a small commercial building. But it worked seamlessly for my needs. Perfect location near Atocha, museums, and the Center. My room and bath were small but modern, very comfortable, and very clean. Common area has kitchenware and appliances, and extra towels if needed. Will definitely stay here again.
Stayed 2 nights in Nov 2022

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect. I really enjoyed the proximity to all attractions. A lot of food places within a couple blocks.
Stayed 3 nights in Oct 2022

8/10 Good

robbin

Stayed 1 night in Oct 2022

10/10 Excellent

Claudia, wellington

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 2 nights in Jul 2022
Response from Denis on 22 Sept 2022
Dear ClaudiaWe want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, and the location is perfect because many tourism attractions are within walking distance!
Stayed 4 nights in Sep 2022
Response from Denis on 22 Sept 2022
Dear CeciliaWe want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

10/10 Excellent

patricia

Stayed 1 night in Aug 2022
Response from Denis on 22 Sept 2022
Dear Patricia,We want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay . Centrally located . Self check-in was easier than what I thought. The common area (kitchen and dinning tables) were prefect and cozy. Communication was smooth with the staff members. The cleaning staff were friendly and always asked if I needed help.
Stayed 3 nights in Jul 2022
Response from Matteo on 19 Jul 2022
Dear Mohammad, Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

Kimya

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great budget hotel. It’s clean and really well located, a walking distance to many locations in the center in a very low key area so it’s not crowded on that street. Would definitely stay again!
Stayed 2 nights in Jul 2022
Response from Matteo on 14 Jul 2022
Dear Kimya, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

8/10 Good

Zarati

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few steps from the Cibeles Fountain, just 10 mins walk to Puerta del sol. Free welcome drinks, also beer.
Stayed 3 nights in Jun 2022
Response from Matteo on 10 Jun 2022
Dear Zarati, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

Ylebsuy Sarabastik Daniela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bien
Stayed 1 night in Dec 2023
Response from numa Guest Experience Team on 1 Feb 2024
Dear Daniela,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Alexandra

Stayed 6 nights in Sep 2023
Response from numa Guest Experience Team on 22 Nov 2023
Dear Alexandra,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

4/10 Poor

narciso

Stayed 1 night in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear Narciso,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team

8/10 Good

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Elsa,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias an Aurora, Numa y Richard por tan excelente trabajo.
Stayed 8 nights in Aug 2023

10/10 Excellent

Anne

Stayed 4 nights in Jul 2023

4/10 Poor

THIERRY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Carlos

Stayed 1 night in May 2023

4/10 Poor

Diego

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Mal lugar y caro
Horrible. No había nadie, no hay recepción y nadie que te diga que todo es por internet. Debes conseguir códigos de entrada a los cuartos. La cama súper gastada y el baño tan pequeñito que te sales de la ducha para enjabonarte. El airee acondicionado nunca prendió
Stayed 1 night in May 2023

10/10 Excellent

Amalia

Stayed 2 nights in May 2023

10/10 Excellent

Omar

Liked: Cleanliness
Nos gusto la limpieza, la ubicación, cubre todas las necesidades de un viajante y la seguridad.
Stayed 9 nights in Apr 2023
Response from numa Guest Experience Team on 26 Apr 2023
Dear Omar,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Stephanie,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Iciar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from numa Guest Experience Team on 25 Apr 2023
Dear Iciar,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Sonsibis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Sonsibis,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal, en ningun momento hicieron limpieza de la habitacion pedimos otra agua
Stayed 3 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Daniel,Thank you for your feedback! We'll discuss your comment with the team. Our team will do our best to make sure this doesn't happen again. We hope you'll give us another chance to show you what a truly wonderful stay at one of our properties is like. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards,

2/10 Terrible

Ting Yin

Stayed 3 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Ting Yin,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow. Best regards,