Ratings based on 1,169 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Los Angeles, Cal

Posted 30-Nov-2016
Staff was great. Location of hotel is convenient to everything.
Comment from Hotel Management
01-Dec-2016 by ME for YOU Service, Hotel Management
Dear guest, We would like to thank you for your positive feedback ! We are glad you were satisfied with the service and the location of the hotel! We believe that you had a pleasant stay with us! Our ME team is hoping to welcome you back to our hotel in the near future and to make your next visit even more enjoyable! Best regards, ME for YOU Service
5out of 5
by A verified traveller

Posted 14-Nov-2016
Die Roofbar ist wirklich top und eine bessere Lage gibt es nicht
Comment from Hotel Management
14-Nov-2016 by ME for YOU Service, Hotel Management
Dear Anonymous, We would like to thank you for taking your time in sharing your opinion about your experience at our hotel in Expedia. On the other hand, we are glad to know that The Roof achieved your expectations. Our rooftop bar is famous amongst the Madrid nightlife. We are very demanded due to the location and views over the Santa Ana square which makes it an attractive option. We are looking forward to see you again in a near future. Best regards, ME for YOU Service
5out of 5
by A verified traveller from Berlin

Super Aufenthalt, perfekt für einen Städtetrip

Posted 12-Nov-2016
Pros: Die Zimmer und der Service waren einfach super.
Cons: Die Preise in der Rooftop-Bar waren happig. 16€ ein Cocktail sowie 8€ für ein Bier. Aber der Ausblick ist klasse..
Location: Das Hotel ist genau im Zentrum. Alles ist fusslaufig zu erreichen.
Bei Ankunft im Hotel würden wir herzlichst begrüßt. Das Zimmer war ausreichend groß aber sehr komfortabel. Man kann für 12,50€ den spa-Bereich des Fitnessstudios neben an nutzen.
Comment from Hotel Management
12-Nov-2016 by meforyou@melia.com, Hotel Management
Dear Vanessa, Thank you for your complete comments about your stay and we are glad to hear you had an azaming ME experience. Be assured I am passing on your comments about the princing in The Roof to the manager in order to take them into consideration. We look forward to welcoming back at ME Madrid very soon. Kind regards, ME for YOU Service
4out of 5
by A verified traveller from Toronto

Great hotel at the great location

Posted 07-Nov-2016
Location: The location is amazing, walking distance to any sight seeing, restaurant and shopping.
Great modern hotel, very clean. Stuff is competent, friendly and helpful.
Comment from Hotel Management
07-Nov-2016 by ME for YOU Service, Hotel Management
Dear Erin, Greetings from ME Madrid! We highly appreciate your opinion and your comment shared on Expedia. We are glad to hear that you enjoy your stay with us, the staff created for you a memorable experience and our location, as you noticed is perfectly located to only few steps away from the most important touristic places, interesting restaurant and shopping áreas, allowed you enjoy Madrid. We are looking forward to welcome you back. Best regards, ME for YOU Service
5out of 5
by A verified traveller from Argentina

Impecable !

Posted 04-Nov-2016
Pros: Todo : Ubicacion , servicio , habitaciones , el bar de la terraza , muy buen desayuno !
Cons: Nada
Location: Excellente ubicacion , ideal para 3 noches en Madrid , cerca de todo !
El hotel esta en el Barrio de las Letras , sobre Plaza Santa Ana con infinidad de lugares para comer , recorrer , a 3 cuadras de Plaza Mayor y otras 3 cuadras de Puerta del Sol. En 5 minutos caminando estas en La Gran Via para hacer compras en las mejore tiendas de Madrid : Top Shop , Zara , Stradivarius , Bershka , El Corte Ingles , FNac , etc etc.
Comment from Hotel Management
06-Nov-2016 by Servicio ME for YOU, Hotel Management
Estimado Quique, ¡Le enviamos un saludo desde ME Madrid! Quique, para nosotros es un verdadero placer recibir comentarios como el suyo, a través del cual podemos comprobar que hemos cubierto por completo todas sus expectativas. Nos alegra saber que debido a nuestra inmejorable ubicación, la cual como bien sabe esta cerca de los principales puntos turísticas, de restaurantes, teatros..., pudiera disfrutar de la ciudad de Madrid y que nuestro hotel y servicio le permitiera disfrutar de una estancia totalmente placentera. Esperamos poder recibirle nuevamente para poder ofrecerle otra memorable experiencia ME. Un cordial saludo, Servicio ME for YOU
2out of 5
by A verified traveller from MIAMI, United States of America

Not enough

Posted 24-Oct-2016
Pros: Location, outside look, rooftop bar.
Cons: I would stay but there are many things to improve.
Location: Location was great!
Unfortunately the room was too small and not clean enough. The shower was really dirty, like fool of mug. Pretty disgusting to take a bath there. I wouldn't again since I believe Madrid offers many better options for that price.
Comment from Hotel Management
24-Oct-2016 by memadrid@melia.com, Hotel Management
Dear Juan Pablo, Firstly, thank you so much for choosing ME Madrid in your recent visit and for sharing your comments via Expedia.com. I would like to apologize if you feel that the size of the room did not exceed your expectation. Please contact us in advance in your next reservation and we will be pleased to find the room category that fits your needs and requirements. Concerning your complaint about the cleanliness, allow me inform you that I am passing on your comments to the Housekeeping Manager in order to take them into consideration and prevent them in the future. Being said that, we would like to redeem ourselves looking forward to hearing from you soon. Sincerely, ME for YOU Service
5out of 5
by A verified traveller from East Sussex, UK

Frequent Guest

Posted 23-Oct-2016
Location: Very central - all tourist spots within walking distance.
I have one long weekend in Madrid each year ( four nights) and always stay at this hotel - I received a room upgrade this time - the room was spacious - the bathroom was fabulous - the hotel staff very helpful - I did not have breakfast in the hotel but had tapas and cocktails in the restaurant two of the evenings which was excellent - unfortunately the evening weather was against spending much time in the Roof Top Bar - the views from this bar are wonderful - the hotel is centrally located and close to all tourist spots - there seems to be a renewed effort by Madrid to promote itself as a tourist city and I liked their slogan "Madrid is about you" - a great city for a relaxing break.
Comment from Hotel Management
24-Oct-2016 by memadrid@melia.com, Hotel Management
Dear David, Thank you very much for your excellent comments in Expedia about your recent stay at ME Madrid hotel. We would also like to thank you for choosing us every time you visit the city and your kind loyalty to the ME by Melia brand. It is very satisfying to know that you enjoy our services and we do hope you full enjoy our The Roof the next time in Madrid. We look forward to welcoming you back very soon. Best regards, ME for YOU Service
5out of 5
by A verified traveller from Connecticut

Amazing ME Madrid Hotel Stay

Posted 19-Oct-2016
Pros: The hotel was lovely, clean, with a fantastic location
My husband and I spent 6 days at the ME Madrid Hotel and it was wonderful. Our room was gorgeous, with a lovely balcony overlooking the Plaza de Santa Ana. The location was fantastic, allowing us to easily walk to Plaza Mayor and Sol for great food and shopping. The staff was kind and could not have been more helpful. Our concierge was Chema Morales and he was absolutely terrific. He was always smiling and offered his assistance with every detail of our stay in Madrid. Nothing seemed to be too much trouble and we are very grateful to him and the hotel staff for helping to make our trip to Spain a truly memorable experience! We cannot wait to return to the ME Madrid!
Comment from Hotel Management
19-Oct-2016 by ME for YOU Service, Hotel Management
Dear Melanie, Thank you so much for your awesome comment! We are very happy to hear that you have enjoyed your stay! Our ME team is pleased to read your detailed feedback whcih reflects your satisfaction with your room with balcony, views, location, staff service. Regarding to your comment about our concierge, be sure that we will pass your compliment to him. Our main reward is a content guest and we are glad to know that we managed to achieve this aim! We are already looking forward to welcoming you back to our hotel and to make our next stay even more amazing! Best regards, ME for YOU Service
5out of 5
by A verified traveller from Bergen op Zoom

Erg mooi hotel op een perfecte ligging

Posted 18-Oct-2016
Location: De locatie is in het centrum van Madrid aan een plein met leuke terrasjes en dichtbij de kleine straatjes met de tapas barretjes.
Dit hotel ligt centraal gelegen in Madrid en is van alle gemakken voorzien. Het is modern ingericht en met goede materialen afgewerkt. Het personeel is erg vriendelijk en niets is teveel gevraagd, ze helpen je overal direct bij. De hygiene is erg goed. De kamers zijn super schoon, het linnen is lekker fris en zacht. Wij hadden een standaard kamer en die is misschien wel een beetje aan de krappe kant. Maar desondanks toch eenruime badkamer. De instal in het bad is misschien wat hoog. Wat vor ons geen probleem is, maar voor oudere mensen lijkt me dat wel een probleem. De kamer is van alle gemakken voorzien. Het ontbijt(buffet) heeft een ruime keuze en je kan ook nog allerlei gerechten bestellen. Het ontbijt is in het restaurant en vanaf je tafel kan je Madrid zien ontwaken.
Comment from Hotel Management
18-Oct-2016 by ME for YOU Service, Hotel Management
Dear Mr. Roger, First of all, we would like to thank you for sharing with us your experience! We are so glad to hear that you really enjoyed your stay at ME Madrid! We appreciate your opinion and are very thankful that you left such a detailed feedback: about the location of the hotel, our room facilities, breakfast choice and area. Our ME team is already looking forward to welcoming you back to our hotel ME Madrid and to make your next stay even more enjoyable! Best regards, ME for YOU Service
5out of 5
by A verified traveller

Ottima posizione

Posted 15-Oct-2016
Personale molto carino e gentile Ottima posizione per varie gite Bella la piazza antistante con tanti localini all aperto
Comment from Hotel Management
18-Oct-2016 by ME for YOU Service, Hotel Management
Gentilissimo Anonymous, Non potremmo essere più felici di leggere un commento come il suo! Grazie infinite per aver trovato il tempo di recensire la sua esperienza presso il ME Madrid Reina Victoria e grazie infinite per averci scelto per la sua visita in questa splendida città. Siamo più che felici di sapere che l’Hotel abbia incontrato tutte le sue preferenze e sia stato all’altezza delle sue aspettative. Speriamo di averla presto nuovamente tra i nostri ospiti! Un saluto cordiale, ME for YOU Service