Ratings based on 1,146 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Stylish hotel in fantastic location

Posted 26-Sep-2016
Pros: Stylish look and feel, and fantastic location.
Location: Really central and lovely to be on Plaza Santa Ana. Only 10 mins walk to Plaza Mayor and easy walk to the Palace, Cathedral, El Retiro park etc.
Loved this hotel and the location. Staff were so friendly and very helpful. Rooms weren't massive, but really well designed and high standard of products etc and in room amenities. Wouldn't hesitate to recommend this hotel, and will definitely return.
Comment from Hotel Management
27-Sep-2016 by ME for YOU Service, Hotel Management
Dear Anonymous, Thank your very much for sharing such a lovely review regarding your stay at ME Madrid. We are pleased to hear that you enjoyed our privileged location, which is right in the center of Madrid with many attractions. Also, we are glad to know that our staff went above and beyond to make your stay more comfortable and you could enjoy our hotel and services rendered. Thanks for recommending us! We are looking forward to host you back in a near future. Best regards, ME for YOU Service
2out of 5
by A verified traveller from danmark

hvilken tagterrasse ?

Posted 25-Sep-2016
Vi har rejst meget rundt til europas storbyer, og ved alle de valgte hoteller har der været tagterrasser som kunne bruges til rekreativt ophold og afslapning med en god bog. Det var også meningen med ME Hotel i Madrid, og introfoto på hjemmesiden viser da også en fin een af slagsen - og var årsagen til vores valg af ME Hotel. Skuffelsen var stor, da vi fandt ud af, at tagterrassen er lukket i dagtimerne og bare er en bar med diskoteksmusik - og ikke et tilbud til hotellets gæster som et opholdsområde ... fx om eftermiddagen. Hvis man nærlæser hjemmesiden, kan man finde åbningstiderne - men det er urimeligt at tagterrassen "fylder" så meget på forsiden af hotellets hjemmeside, når det ikke er et faktisk tilbud i dagtimerne. Hotellet oplyses at have 4,5 stjerner - og så må det vel forventes at tagterrassens meget høje musik på 7.sal ikke burde genere et værelse på 2.sal - hvilke det gjorde 3 ud af 6 overnatninger - til over midnat. Det kan vel forventes på et 2-3 stjerners turisthotel i en badeby - ikke på et hotel der gerne vil udgive sig for at være noget mere ! Hotellet udmærker sig dog ved en rigtig god beliggenhed, med gode faciliteter / betjening / rengøring ...men desværre er det "oversolgt" i f.t. den forventning der er skabt i præsentationen, til det der opleves i praksis.
Comment from Hotel Management
26-Sep-2016 by ME for YOU Service, Hotel Management
Dear kulturrejse-par, Firstable, we would like to thank your for sharing with us your feedback. However, we would like to apologize for the inconveniences caused by the opening hours of The Roof. Let me inform you that our terrace is more like a chilling night club with a nice music and cocktails. Nevertheless, we have passed your comment to the terrace manager in order to revise it. Once again, thank you for your honest opinion! We believe that the issue mentioned above was the only thing you was not satisfied with and, in general, you had a lovely stay. We hope to welcome you back to our hotel and we will make your stay more enjoyable! Best regards, ME for YOU Service
4out of 5
by A verified traveller

Fantastic location, staff excellent

Posted 20-Sep-2016
Pros: Location, staff and cleanliness. The room was small but had a good view of the square
We enjoyed the location, in walking distance to many great cultural, historic and foodie hot spots. The staff is knowledgable, friendly and helpful
Comment from Hotel Management
21-Sep-2016 by Me for YOU Service, Hotel Management
Thank you very much for your comment and the time expent on it. We are glad that you enjoyed your stay with us, including our location in the city. We are also pleased that you felt comfortable with our staff and that they could help you with all your needs. We are looking forward to welcoming you back in ME Madrid very soon. Kind Regards, ME for YOU Service
4out of 5
by A verified traveller from Jamaica

Central hotel with beautiful architecture

Posted 20-Sep-2016
The good-The room was clean with nice amenities and in a central location close to the Plaza Major and market. The staff were exceptional and the concierge desk patiently helped us plan all our excursions. The Bad-Room was smaller than expected, the bed was not king size although advertised as such, the bathroom tub/shower was tight if you are a big person making it hard to have a comfortable shower. We were also not a fan of the dark hallways but that's a personal choice.
Comment from Hotel Management
23-Sep-2016 by ME for YOU Service, Hotel Management
Dear Stuart, Thank you for comment and the time expent on it. We are glad that you enjoyed your stay with us and that you felt comfortable with our staff. On the other hand we regret that your room size did not reach you expectations. We have different types of rooms that we would be pleased to show you next time in order to choose the most appropriate to your needs. We are looking forward to welcoming you back for improving your last experience at ME Madrid. Kind regards, ME for YOU Service.
5out of 5
by A verified traveller from seattle

Impressed! Amazing staff, location, and hotel

Posted 10-Sep-2016
First off, MARIA MARIA MARIA. Talk about amazing staff and AMAZINNG concierge. Maria stood out like a diamond. Best concierge I have ever come across from any 4 or 5 star hotel. She took care of everything including making as last minute reservations at a place that wasn't easy to get into to getting our airport rides situation and scheduling wake up calls. Thank you! The rest of the staff was great as well. The rooftop bar is wonderful. The location is INCREDIBLE! And room was cool, clean, and comfortable-great bathroom. so overall wonderful! Would stay again for sure.
Comment from Hotel Management
12-Sep-2016 by memadrid, Hotel Management
Dear Megan on , First of all, I would like to thank you for having shared your comments about your last experience at ME Madrid. All the staff remains satisfied for havind exceded your expectations and particularly, Maria from the Front desk who is great asset for the hotel. We look forward to welcoming back at ME in the near future. Best regards, ME for YOU Service
5out of 5
by A verified traveller from London

Great location. Very central. Close to everything.

Posted 04-Sep-2016
Pros: Central location. Beautiful building. Nice and helpful staff.
Cons: Make clear that the deal being shown on website is for a VERY small room. Bathroom made up for it though.
Location: Fantastic location in an historic square. Close to Gran Via, Sol, and Plaza Mayor. Hotel is surrounded with so many restaurants and bars
Small room but very comfortable. A very nice bathroom. Concierges very helpful. Busy hotel. Lots of people coming and going. Great rooftop bar overlooking historic square. Loads of bars cafes and restaurant in vicinity of hotel.
Comment from Hotel Management
05-Sep-2016 by Your Experience at ME Madrid, Hotel Management
Dear Paulette, Thank you for the detailed and positive feedback! We are glad that you enjoyed the hotel despite the fact that your room was not spacious enough. However, regarding to this I would like to inform you that we have 9 different room categories and next time you will plan to visit ME hotel, contact our Aura department prior your arrival and we will choose the room that will meet your requirements. Once again, we would like to thank you for your nice comments about the hotel and the Rooftop bar! We hope to see you back soon! Best wishes, ME for YOU Service
5out of 5
by A verified traveller

Wonderful historic hotel in a lovely area

Posted 18-Aug-2016
Modern hotel but small enough to feel cozy. Friendly staff. Great breakfast and clean room
Comment from Hotel Management
23-Aug-2016 by ME Madrid, Hotel Management
Dear Anonymous, Thank you for sharing your evaluation via Expedia.com We are glad to hear you had a nice stay at ME Madrid and you fully took the advantage of our services. We look forward to welcoming back here in the near future to offer you another satisfying experience. Best regards, ME for YOU Service
4out of 5
by A verified traveller

very central, original product

Posted 08-Aug-2016
Pros: decoration
Cons: breakfast service
Location: plenty of restaurant options around
great location, next to historical district, plenty of restaurant options around
Comment from Hotel Management
12-Aug-2016 by ME for YOU Service, Hotel Management
Dear Anonymous, Thank you for your comment and the time spent on it. We are glad that could enjoy our great location and that you liked the hotel decoration. On the other hand, we are sorry that you did not enjoy the breakfast service. For more details, you can send us an email with additional information about your inconvenience in order to avoid similar situations in the future. Once again, thank you very much and we hope to host you back in ME Madrid to offer you a more authentic ME experience. Best regards, ME for YOU Service.
5out of 5
by A verified traveller

Posted 01-Aug-2016
Excellent emplacement et rapport qualité-prix. The Roof offre une superbe vue, et les deux restaurants sont très bons.
Comment from Hotel Management
18-Aug-2016 by ME for YOU Service, Hotel Management
Cher anonymous, Merci beaucoup pour vos bons commentaires. C'est un plaisir de savoir que vous avez apprécierez votre séjour avec nous et vous avez apprécierez notre emplacement fantastique et nos restaurants. Nous espérons avoir le plaisir de vous recevoir encore une fois. ME for YOU Service
4out of 5
by A verified traveller from Miami

Posted 18-Jul-2016
Great hotel great location, made our stay in madrid even Greater.