Family Apartment | Minibar, in-room safe, desk, free WiFi
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Reviews of Sercotel Togumar

3 out of 5
Sercotel Togumar
Calle de Canillas, 59, Madrid, Madrid

Reviews

8.0

Very good

Rating 10 - Excellent. 109 out of 372 reviews" "
Rating 8 - Good. 174 out of 372 reviews" "
Rating 6 - Okay. 70 out of 372 reviews" "
Rating 4 - Poor. 13 out of 372 reviews" "
Rating 2 - Terrible. 6 out of 372 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

VENKAT CHAITHANYA

Travelled with group
Disliked: Property conditions & facilities
Wi-Fi wasn’t working for most of the time. Air Conditioning was turned off and was informed that the management will provide air conditioning only during months of June and July. Couldn’t sleep during the nights due to room being hot
Stayed 2 nights in Apr 2024
Response from The Sercotel Togumar Team on 12 Apr 2024
Dear VenkatThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The Sercotel Togumar Team!

10/10 Excellent

Alexa G

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay here!!
Stayed 5 nights in Mar 2024
Response from Miguel Manzano on 24 Mar 2024
Dear Alexa,Thank you very much for taking your time to review her stay with us. We are glad that you had a pleasant stay and highlight several aspects of the survey received.We hope to see you again at Sercotel Togumar.Receive greetings from the entire team.

8/10 Good

Angel

Stayed 10 nights in Oct 2023
Response from Miguel Manzano on 11 Nov 2023
Estimado cliente, Estamos muy contentos al saber que ha tenido una estancia maravillosa en Sercotel Togumar y agradecemos sinceramente su puntuación. Esperamos verlo en nuestro hotel la próxima vez que visite Madrid y darle de nuevo una acogedora bienvenida. Saludos Cordiales ¡Todo el equipo de Sercotel Togumar!

6/10 Okay

Andrea

Travelled with partner
Disliked: Staff & service
My room had hair everywhere
Stayed 2 nights in Sep 2023
Response from Mar López on 29 Sept 2023
Dear Andrea,We are very happy to know that you had a pleasant stay at Sercotel Togumar and we sincerely appreciate your rating. We are very sorry for the incident that you told us about. If we had known about it at the time, we would have provided a solution. However, we are going to find out what could have happened. , since in our hotel the cleanliness is impeccable.We hope to see you at our hotel the next time you visit Madrid and give you a warm welcome again.Kind regardsThe Sercotel Togumar team!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Miguel Manzano on 16 Sept 2023
Estimado cliente; Estamos encantados al saber que ha tenido una estancia confortable en Sercotel Togumar y agradecemos sinceramente su puntuación en diferentes aspectos de la encuesta recibida. Esperamos verle en nuestro hotel la próxima vez que visite Madrid y darle de nuevo una acogedora bienvenida. Saludos Cordiales ¡Todo el equipo de Sercotel Togumar!

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Miguel Manzano on 13 Sept 2023
Estimado Emilio; Estamos encantados al saber que ha tenido una estancia confortable en Sercotel Togumar y agradecemos sinceramente su puntuación en diferentes aspectos de la encuesta recibida. Esperamos verle en nuestro hotel la próxima vez que visite Madrid y darle de nuevo una acogedora bienvenida. Saludos Cordiales ¡Todo el equipo de Sercotel Togumar!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room and staff was super nice
Stayed 5 nights in Aug 2023
Response from Sercotel Togumar Team on 10 Aug 2023
Dear Laura.Thank you very much for your positive comment about our hotel! We are glad that you enjoyed your stay with us and we hope to see you back soon.Sincerely,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travel access around Madrid Exellent
visiting family, apartment is nice and central for all transport,as we are senior citizens we are eligible for for the free yearly travel cards which is brilliant, so much better than we have in the U.K. , buses, metro coaches, all are much more frequent than back home and all have Air Conditioning.
Stayed 6 nights in Jun 2023
Response from Javier Resines on 27 Jun 2023
Dear guest.We are glad to know that you had a pleasant stay with us. The transport service in Madrid is fast and efficient and our hotel is very well connected with the whole city. We hope to see you soon among us.A cordial greeting.Staff Sercotel Togumar

6/10 Okay

Kendra

Liked: Cleanliness
Disliked: Staff & service
En cuanto a limpieza, Excelente, el peor servicio al cliente de toda mi vida , el señor que me hizo el checkin la primera noche que mejor se vaya a su casa o trabaje online sin darle su cara al público, no tiene ninguna empatia con los clientes, es desagradable, autosuficiente y lo siguiente...... El hotel tiene un ruido espantoso, me pase 1 semana ahi y me entere de todos los chismes de todo mundo y me entere cuando limpiaban las habitaciones por el ruido de las mesas y camas Lo unico bonito es la limpieza y comodidad de sus camas y tbn la recepcionista Sandra muy amable y servicial Por lo demas mejor cierren el hotel...
Stayed 7 nights in May 2023
Response from Javier Resines on 25 May 2023
Estimada clienta.Gracias por su mensaje. Lamentamos que haya tenido una mala experiencia en nuestro establecimiento. Desconocemos los motivos que le han llevado a escribir este comentario sobre nuestro personal ya que los comentarios de nuestros clientes siempre son favorables. Nos hubiera gustado conocer su queja durante su estancia para intentar ponerle solución. Si podemos hacer algo más por usted, no dude en contactarnos.Reciba un cordial saludo.Sercotel Togumar.

8/10 Good

Antony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Miguel Manzano on 17 Apr 2023
Estimado cliente; Estamos encantados al saber que ha tenido una estancia agradable en Sercotel Togumar y agradecemos sinceramente su puntuación. Esperamos verle en nuestro hotel la próxima vez que visite Madrid y darle de nuevo una acogedora bienvenida. Saludos Cordiales ¡Todo el equipo de Sercotel Togumar!

10/10 Excellent

miroslav

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very high standard and I will definitely return in the future
Stayed 1 night in Nov 2019
Response from Todo el equipo de Esentia Togumar on 27 Jun 2022
Dear Miroslav We are very happy to hear that you had a wonderful stay at Esentia Togumar and we sincerely appreciate your positive feedback. Opinions like yours fill us with energy to continue offering our best service. We are looking forward to seeing you again the next time you visit Madrid and giving you a warm welcome again. Best regards Esentia Togumar's Team!

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021
Response from Director on 18 Oct 2021
Estimado Alan, Muchas gracias por la valoración positiva acerca de nuestro hotel. Esperamos volver a verle muy pronto. Atentamente. Pedro Rodríguez Esentia Togumar

8/10 Good

Efraín

Stayed 1 night in Oct 2021
Response from Director on 7 Oct 2021
Estimado Huésped, Muchas Gracias por su valoración positiva acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Pedro Rodríguez

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Esentia Togumar on 28 Feb 2020
Estimado Huésped, Muchas Gracias por su valoración positiva acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente. PR Director Esentia Togumar

10/10 Excellent

smadar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Esentia Togumar on 20 Feb 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Rodríguez Esentia Togumar Director

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2019
Response from Sercotel Togumar on 14 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Rodríguez Hotel Manager Sercotel Togumar

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The hotel is not in a tourist location. It is too far from the City Center, but close to Metro train line. It is a clean hotel, but it an older hotel. The staff was nice.
Stayed 2 nights in Oct 2019
Response from Hotel Manager on 30 Oct 2019
Dear Customer, Thank you for taking a few minutes to send us your comments about your stay at Sercotel Togumar. We are glad that your stay with us has been to your liking and we hope to see you again soon among us. Best regards. Pedro Rodriguez Hotel Manager Sercotel Togumar

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paid for an upgraded Queen room, poor offering.
Our room was not ready until and hour after check in time. We paid for an upgraded queen bed room, what we got was dated and nothing like the pictures, doesn’t seem to have been refurbished in thirty years. Not enough space to get in and out of both sides of the bed. Room smelt musty, air con only worked on the first day, but the high speed internet was free. Apartment isn’t supplied with pots or pans to use the kitchen, needed to pay a deposit at reception and get a box with two saucepans (no lids) a dirty fry pan, kitchen roll, sponge, detergent and three wooden utensils. Location is quiet and fairly close to the metro, so easy to get to and from the airport with one change. We were in the second part of the hotel, it was dated and uninviting.
Hole in the tiles inside shower screen.
Bad maintenance.
Not enough space to get into one side of the bed.
Stayed 2 nights in Oct 2019
Response from El Equipo de Sercotel Togumar on 16 Oct 2019
Dear Peter, Thank you very much for taking the time to share your opinion with us. We would have liked to have a better experience in our hotel and that is why we take note to improve the things that you did not like Every day Daywe work to offer an exceptional experience to our clients and this time we have not achieved our goal. We would be grateful if you could give us another chance and you can be sure that we will try our best to have an excellent experience in our hotel which many guests have already had the opportunity to enjoy Sincerely , The Sercotel Togumar Team

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable, the staff very helpful and the breakfast was quite complete. I enjoyed my stay very much.
Stayed 3 nights in Sep 2019
Response from FrontOffice on 28 Sept 2019
Dear Emilio, It is truly a pleasure to receive such a comment throughout your stay at Sercotel Togumar. We hope everything goes well and how to see you again. Thank you for choosing us. Domingo Zapero Sercotel Togumar

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Spanish holidays
Great hotel, easy walk to metro and supermarket. Room was very noisey with pixies humming all night, don’t stay in room 115. To be fair management offered to change our room when they found out. Would stay here again
Stayed 3 nights in Aug 2019
Response from Manager on 30 Aug 2019
Dear Rob, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sercotel Togumar staff

10/10 Excellent

blanca j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The place was very clean and the staff was very helpful. The location is good but I like to stay more in the center of the city.
Stayed 1 night in Aug 2019
Response from Manager on 30 Aug 2019
Dear Blanca, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sercotel Togumar staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments were very large with a small kitchen. The beds were comfortable and bathrooms clean.
Stayed 4 nights in Jul 2019
Response from Sercotel Togumar Team on 21 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sercotel Togumar Team

8/10 Good

Juan Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Manager on 10 Jun 2019
Dear Juan Francisco, Thank you for taking time to share your feedback, and for the positive score about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Verified traveller

Stayed 5 nights in May 2019
Response from Manager on 17 Jun 2019
Dear guest, Thank you for taking time to share your feedback, and for the positive score about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

6/10 Okay

Kayla

Liked: Cleanliness
Disliked: Room comfort
The AC was broken. The laundry was broken. There were no fans. The only window to open was eye level with traffic. It was very stuffy.
Stayed 3 nights in Apr 2019
Response from Manager on 22 Apr 2019
Dear Kayla, Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. In winter the air conditioning is not active, it has radiators in the room that can close or regulate with the wheel if it is very hot. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, VCS Manager

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home feel
Lovely hotel, situated close to metro links and the real Madrid stadium. Plenty of shops ,bars and restaurants around the hotel. Would recommend if sight seeing is your holiday choice
Stayed 4 nights in Apr 2019
Response from Manager on 11 Apr 2019
Dear Hayley, Thank you for taking time to share your feedback, and for the positive score about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Ming Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Manager on 4 Apr 2019
Dear Ming Jan, Thank you for taking time to share your feedback. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

6/10 Okay

Rudi

Liked: Cleanliness
No frills basic hotel
No frills basic hotel - OK for sleeping but Airco didn’t work properly, so too warm in room
Stayed 2 nights in Feb 2019
Response from Manager on 6 Mar 2019
Dear Rudi, Thank you for taking time to share your feedback. We are glad that you enjoyed your stay at our Sercotel Togumar. In winter the air conditioning is not active, it has radiators in the room that can close or regulate with the wheel if it is very hotWe hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Manager on 4 Mar 2019
Dear Andrea, Thank you for taking time to share your feedback, and for the positive score about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean,room service (daily) come & go any time
Stayed 7 nights in Feb 2019
Response from Manager on 4 Mar 2019
Dear Alan, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful trip to Madrid
A great aparthotel good location-metro and supermarket both 2 min walk away good-sized room was clean and comfortable Staff were friendly and helpful Overall great value for money and a lovely 3 night stay in Madrid The only negative was that the kitchenette should be better stocked - chopping board and sharp knife should be provided.
Stayed 3 nights in Jan 2019
Response from Manager on 4 Feb 2019
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Peter

My wife and I stayed at this Sercotel Togumar apartment hotel Madrid in mid-November for 2 nights and were pleased with this hotel. Clean, spacious room and nice breakfast included. Location is convenient, 10 min walk to metro station, 15 min by taxi to Atocha main train station hub in Madrid, and if you are a classical music concert goer, the hotel is only 10 min walk to the concert hall - Auditorio Nacional. This hotel is situated in a quiet safe residential neighbourhood with easy access to public transportation to Madrid's tourist attractions such as Plaza Mayor, Museo Prado etc. Will book this hotel again when we return to Madrid.
Stayed 2 nights in Nov 2018
Response from Manager on 26 Nov 2018
Dear Peter, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great in city Hotel!
Our time at the Hotel was restful, quiet, comfortable. In addition the location was ideally located for travel in the Metro system to the center of Madrid.
Stayed 3 nights in Nov 2018
Response from Manager on 12 Nov 2018
Dear Jay, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Nora

Liked: Staff & service, property conditions & facilities, room comfort
Super speedy wifi
Superspeedy WiFi, friendly staff BUT aircon/heating turned off in the entire building and not squeaky clean
Stayed 3 nights in Oct 2018
Response from Manager on 23 Oct 2018
Dear Nora, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. I will send your kind comments to our staff, which you are sure will be grateful. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018
Response from Manager on 7 Oct 2018
Dear Gaetan, Thank you for taking time to share your feedback. We are glad that you enjoyed your stay at our Sercotel Togumar . We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We stayed there on the night before our flight out back to the USA.
Stayed 1 night in Jun 2018
Response from Manager on 10 Jul 2018
Dear Ruth, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Linda, Indianapolis, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem of a hotel
This was our second stay at this hotel, and we liked it even more than he first time. Extremely comfortable bed and spacious room. The kitchenette is perfect to make something small to eat before and after the huge Madrid lunches. Friendly staff. Very close to the Prosperidad metro, which connects easily to the airport and the train stations. Close to the bus terminal. Overall a great location for anyone who wants to avoid the tourist-packed center of town
Stayed 7 nights in Jun 2018
Response from Manager on 26 Jun 2018
Dear Lidia, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar and that the situation of it was adapted to your needs. I will send your kind comments to our staff, which you are sure will be grateful. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bed springs uncomfortable. Otherwise good stay.great to have fridge and microwave. Kettle would have been useful. Scruffy area but close to my meetings so fine
Stayed 2 nights in Jun 2018
Response from Manager on 13 Jun 2018
Dear guest, Thank you for taking time to share your feedback, and for the comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar and that the situation of it was adapted to your needs. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice hotel, staff very helpful.
Stayed 3 nights in May 2018
Response from Manager on 8 Jun 2018
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel tucked into Prosperidad
I would definitely recommend this hotel. Convenient by Metro to the main attractions in Madrid and to the airport. Friendly staff, spacious room, small fridge for anything you might need to keep cold, comfortable bed and clean, fluffy towels. Quiet atmosphere.
Stayed 4 nights in May 2018
Response from Manager on 23 May 2018
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

al, canada

Liked: Cleanliness, room comfort
Hotel close to metro. Too bad kitchen utensils not well equipped.
Stayed 5 nights in May 2018
Response from Manager on 21 May 2018
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We have at your disposal in reception, boxes with complete kitchenware. In the future, do not hesitate to request it. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on 3 May 2018
Dear Kelvin, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, VCS Manager

8/10 Good

Michael, Chshire

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the Metro station
The hotel is situated in a side street and about 300 yards from the Metro station of Prosperidad. The hotel was very clean and the staff were efficient and friendly. Our room was excellent. It contained a large wardrobe with drawers and a safe. There was also a small kitchen with a fridge, cooker and microwave. The continental breakfast was adequate and the breakfast room was clinically white.
Stayed 4 nights in Mar 2018
Response from Manager on 5 Apr 2018
Dear Michael, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar and that the situation of it was adapted to your needs. I will send your kind comments to our staff, which you are sure will be grateful We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Cristina

Liked: Cleanliness, staff & service, room comfort
Good hotel, nice location
Nice hotel but had few steps up to get to the Lobby. No ramp! Not so near Cha Martin unlike Hotels.com recommendation
Stayed 1 night in Mar 2018
Response from Manager on 5 Apr 2018
Dear Cristina, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar and that the situation of it was adapted to your needs. In our web page you can check that at no time mention is made of the Chamartín station, maybe you could have confused that we belong to the Chamartin district. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Room was clean and bed comfortable. Relatively quiet location (given that this is Madrid).
Stayed 4 nights in Mar 2018
Response from Manager on 5 Apr 2018
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar and that the situation of it was adapted to your needs.I will send your kind comments to our staff We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and my room had a kitchenette and was quite spacious. The hotel was located in a neighborhood and close to the metro.
Stayed 2 nights in Jan 2018
Response from VCS, Dirección on 21 Jan 2018
Dear Coutnry, Thank you for taking time to share your feedback, and for your comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay, great service, great value
Had a really positive experience and won’t hesitate to book this hotel again. Service: The service from the staff was exceptional. Location: Ideally placed whether heading for the airport or into the city centre. Just a very short walk to the Prosperidad metro. Food: Good breakfast/ quirky features in the room too and the lady who looked after us in the breakfast room was lovely. Room: Perfectly adequate, clean and comfortable. Nice to have a bottle of water in the room but it would have been good to have this replenished each day.
Stayed 2 nights in Nov 2017
Dear Karen, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar, and I'll get your good reviews to our staff. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff. Lack of management.
An excellent location and very helpful staff!! Well, not all staff were as friendly but most of them were... The location is excellent as it has a metro just 5 minutes away and many very good restaurants nearby!!! The management can invest a bit in sorting out water temperature in the morning... and maybe spend some money in coffee/tea making equipment...? a kettle maybe... The room I was in had a fridge, microwave and an electric stove but no pans... and no one to clean the glasses. Can you then provide the cleaning products? Downstairs you have water bottles available for everyone. Great! Not so much when there are no clean glasses!!! When asking the staff for plastic glasses they happily provide them mentioning the management doesn't want to have only plastic... It is in my list to come back because of the location!!!!
Stayed 12 nights in Oct 2017
Dear Patrice, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. We have in reception our "Wellcome Drink" for our clients, both by decorative aesthetics of chain glass tumblers, abd plastic cups if desired by the customer to be able to take it. The kitchen has an informative poster where it says that you can request at the front desk a box with kitchen utensils and everything you need to scrub. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

8/10 Good

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Juliet Thank you for taking time to share your feedback, and for the positive value about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Overall it was a convenient stay. Metro close by and staff willing to help. Customer service a little slow. Room ventilation poor. No fan or air condition. Annoying was the fact that trash pickup was very loud and performed between 1 and 3 am every day.
Stayed 7 nights in Sep 2017
Response from Manager on 2 Nov 2017
Dear guest, Thank you for taking time to share your feedback, and for the positive comment about our hotel. We are glad that you enjoyed your stay at our Sercotel Togumar. Unfortunately we cannot avoid that the garbage truck does not make noise to the run collection, but fortunately, they do service in 10 seconds. We hope to see you soon in your next stay in Madrid. Best regards . VCS Manager