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We regularly use Eco Via Lusitana for family visits and always find the staff friendly and the rooms comfortable. The breakfasts are very good. There is an in-house cafe/bar with reasonably priced snacks, open through the day. The surrounding area is not great and access to the city centre isn't easy until you have mastered the bus and metro network.
Overall the stay was almost perfect. Maria José, Nacho, Lucia were exceptionally friendy and went beyond to help me. The cleaners were patient and understanding and catered to my need. Hotel is 2min from metro and bus stops. 2 supermarkets within 100m. Almost excellent stay but 1 dishonest staff Nino tried to charge me for things I did not touch. I would ask the direction to remove him as he is tarnishing the good work of the other staffs. He wanted to charge me for all products in room fridge even though I did not touch them. Otherwise, the rest was perfect.
Told we had to use their taxi service that they were under contract with. This taxi charged us twice the amount that other taxis we chose for the same mileage. To charge people 10 euros for such a minimal selection of breakfast food is crazy. We went and bought food at a local market to last 4 days for 17 euros. Finally, when we asked if there was a laundromat nearby, the desk clerk stated they handled it and gave me a charge sheet. One women's blouse would cost 7 Euros and the minimum of garments was three. Later we discovered a laundromat across the street in the same block.
Estimada Maria Cecilia, muchas gracias por compartir su opinion sobre nuestro hotel. Esperamos volver a verla pronto. Saludos, Mª José Guijarro, Jefe de Recepcion, Hotel Eco Via Lusitana
Dear guest, we appreciate your comment. It has been a pleasure having you here. Thank you very much and greetings, Mª José Guijarro, Jefe de Recepción, Hotel Eco Via Lusitana
Response from Mª José Guijarro. Hotel Eco Via Lusitana. on 4 Mar 2021
Dear Alex, thank you very much for taking a minute of your time to share with us your experience at Eco Via Lusitana. It has been a pleasure having you here.
Clean and convenient but no extras like tea and coffee makers. Reception staff nice and breakfast good value. Would have got a smiley face if the air - conditioning had worked. As it was we had to sleep with the windows open.
Paul
Stayed 1 night in Oct 2018
8/10 Good
Jamie
29 Aug 2018
Pleasant
Good hotel, typical Holiday Inn / Premier Inn type set up. Room was clean but would of liked tea/coffee making facilities but no big deal. Fairly quiet area located just off a main road but was not disturbed by it at all. Metro station literally 2 min walk away giving access to central Madrid. Supermarket literally next door. Staff very helpful and friendly and have good English speech and understanding.
Overall fairly satisfied and would recommend.
The room was fine, although the bathroom was a bit smelly. The bed was fine. WIFI worked well. The possibility of having breakfast there was good, including the more basic options. The staff were friendly and helpful. The hotel was ideally situated for the conference we were attending nearby.
Andrew Johnson
Stayed 2 nights in Nov 2017
6/10 Okay
Hank, Antwerp
11 Jul 2017
Liked: Cleanliness
Disliked: Room comfort
Clean hotel. But....
Old bulky furniture. Small room...tiny TV...no good TV channels...Very minimal aminities. You can hear what is happening in the next room.. thin walls... Electricity cut many times during my stsy. No security for room windows (if you have children) No high speed internet...
Common Areas are acceptable.
Far from city...
I booked this hotel for my brother and my niece. The hotel was very clean and quite just what my brother needed. He will definitely return in the near future.
Stayed at this hotel twice as it is perfect for getting metro. Metro station is only 2 min walk away. Takes 45 mins switching trains twice to get to bernebau stadium. There's a shopping centre few mins away with some good clothes shops. Only downside is no pubs, and I'm Irish lol
Very nice hotel with a metro stop pretty close and a mall. But that's it. Too far from central area Wouldn't recommend to anyone touring Madrid and it's on the opposite side of the airport too
Nice hotel...a bit far out of centre--but 5 mins from metro San Francisco. Decent bar, prices, nice staff, rooms ok All in all not bad at all. But I have to say, having been stuck in bed with the flu here for 2 days, the lack of ANY foreign language tv was a big disappointment.Even BBC world is better than nothing!
Staff really went above and beyond to be helpful, really nice. Rooms were comfortable but not soundproof, so one can hear noise from both other rooms and passersby in hallway. Wifi was good and free, and price made it a pleasing economical choice for the traveller seeking a comfortable base. Would definitely go back, much better than other hotels with higher star ratings and twice the price.
Smoke alarm light was blinking all night and the exit light on top of door was on all night. Walls were like paper and you could hear every word of the people next door. We couldn't sleep all night because people next door were speaking loud all night. We got the worse room next to the elevator so people were coming and going all the time. No privacy whatsoever.Bed was uncomfortable. Not worth the price for sure. Never again will we stay in that hotel.Only good thing was free parking next to the hotel.
Fist impression was 5 star hotel for the price of 3 star.
The hotel staff if brilliant.
You get there everything, is you travel just for a day or week you do not need to take any toiletries because they supply everything. They have safe in the rooms. I did not use I think you have to ask for the card in reception. They give you card to use Internet free of charged. I did not book breakfast so I don’t know how breakfast is.
Hotel location is lit bit out of City, but by Metro is just 15 minute to SOL that is City centre. You have to take Lane 11 going to San Louise stop. On them website you can see map and is shows the Pan Bedito stop, but you go 1more stop and it stops just 2 min to hotel.
If you take Metro from Airport is 50minutes to go. Lane 8 then Lane 6 and then is Lane 11 and there you are.
Lovely hotel next time I go to Madrid definatly I book this hotel.
Sehr freundliches Personal, saubere Zimmer und gute Auswahl beim Frühstück.
Das Hotel befindet sich etwas außerhalb des Zentrums, aber von uns bewusst so ausgesucht. Sowohl Bus- als auch Metrohaltestellen sind in der Nähe und direkt nebenan befindet sich ein Supermarkt.