Dear Kristel, thank you for taking the time to leave a review. Madeira is made up of mountains and you will find these kinds of roads the higher up you go. It is best to research the area before going. We apologize we do not have a.c. nor fans. Being high up we get more of a breeze most of the time but we do agree sometimes may get warm. We can though, assure you it is not possible for someone to climb through a window on the top floor nor does that sort of thing happen here. Our guests usually stay with us mainly because this is a safe a quiet place. We understand your concern though and apologize for not reaching you expectations. I could not offer you any other accommodations due to we are always booked and had no other room available to switch for you. Nor do we have fans or anything I could offer to make you more comfortable. Although I was able to make some suggestions and accept a partial refund to your non-refundable reservation. I believe this was a way of offering something in return since I had no other options for you. But for future recommendation it is always best to see where you are going and the surroundings, especially an island that has a lot of mountain and areas with unfamiliar roads. As for parking, our road in front has free safe parking always available. We are sorry you weren't satisfied but hope you enjoyed the beautiful island of Madeira. Best wishes from the team.

Thank you so much for your review! It was a pleasure to welcome you here! We hope to see you again in the future and we wish you all the best! Kind regards from the entire team,

Mr. Thorsten,Thank you for your feedback! Our staff is always happy to help and we will take into consideration your comment. It was a pleasure to have you here and we wish you the best! Kind regards from the Villa Alto team

Hello Nikolai,thank you so much for your feedback. We are so glad you enjoyed our views your stay with us. We hope you come back again some day! Best wishes from the team at Villa Alto.

Merci beaucoup pour votre avis. Nous sommes ravis que vous ayez apprécié votre séjour dans notre belle maison à Ponta do Sol. Merci de mettre en valeur notre décoration, en effet, elle allie le classique et le traditionnel au moderne, en gardant le raffinement du passé. L'un de nos principaux objectifs est de faire en sorte que nos clients se sentent chez eux dès leur arrivée à l'hôtel, Samantha est vraiment exceptionnelle et ses mots seront transmis à notre collègue. Nous sommes désolés que la pression et la température de l'eau n'aient pas été à votre goût, nous vérifierons cela dès que possible. Votre commentaire sur l'amélioration de l'insonorisation sera transmis au service responsable. Ce fut un plaisir de vous avoir ici et nous espérons vous revoir. Meilleures salutations

Dear Sandra, it was a pleasure to have you in our house. We hope to see you soon! Best Regards Samantha

Dear Joshua, Thank you so much for sharing your experience with us. The house is indeed a bit remote and a car is needed as well to explore the island. We´d love to have you with us whenever your travels bring you back to Madeira. My best, André

Dear Joana, Thank you so much for your feedback, it means a lot for us. We wish you all the best.

Chers Messieurs, Notre équipe vous remercie pour vos commentaires. Ce fut un plaisir de vous accueillir, et à prochaine occasion nous réjouissons de votre visite. (Nous nous excusons pour la gêne occasionnée, nous ferons de notre mieux pour améliorer cet aspect.) Pour toute question hésitez pas à nous contacter. Cordialement, Quinta do Alto de São João Team

Dear Mr. Francis, We thank you for your comment, and for your stay with us. We apologize for any inconvenience caused when you were staying at our Quinta. Best regards