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Reviews of Quinta Perestrello Heritage Hotel

Quinta Perestrello Heritage Hotel
Rua Dr Pita 3, Funchal

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 121 reviews" "
Rating 8 - Good. 69 out of 121 reviews" "
Rating 6 - Okay. 12 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 5 out of 121 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is a beautiful old mansion with the characteristics of older buildings - charm, character, no electrical outlets to charge phones, vintage furniture including a SMALL very hard single bed, and way too many stairs. The staff were wonderful and accommodating, but the physical properties of the hotel made my stay difficult.
Stayed 1 night in Oct 2019
Response from Lurdes Açafrão on 14 Oct 2019
We appreciate your feedback. Our mission is to constantly improve our services, Your review is very important to us. Thank you so much.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent the staff was amazing and very helpful breakfast was excellent pool was good overall great place to stay would recommend it to any one
Stayed 13 nights in Jun 2019
Response from Lurdes Açafrão on 19 Jul 2019
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly helpful staff, snacks and drinks available
Stayed 7 nights in Jun 2019
Response from Lurdes Açafrão on 19 Jul 2019
Thank you so much for your review! We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2019
Response from Lurdes Açafrão on 12 Apr 2019
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homely and friendly with very helpful happy staff.
Stayed 7 nights in Apr 2019
Response from Marketing - Charming Hotels Madeira on 10 Apr 2019
Thank you so much for your kind words! We hope to see you again soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.The staff were charming & efficient
Stayed 7 nights in Mar 2019
Response from Marketing - Charming Hotels Madeira on 9 Apr 2019
Thank you so much for your review and your kind words regarding your Hotel. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Small friendly hotel good position good value breakfast was ok but not much choice for vegans also ran out of some food towards end of breakfast time
Stayed 7 nights in Mar 2019
Response from Marketing - Charming Hotels Madeira on 27 Mar 2019
Thank you so much for your feedback. We are going to inform the Hotel Manager of your suggestion, so we can improve our services. Thank you so much again, and we hope to see you soon!

10/10 Excellent

Paul, Uk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old orignal part of the hotel had nice features. Hotel in a good position close to regular bus services into the centre of Funchal. Good breakfast buffet. Good sized rooms, nice bathroom and comfortable beds.
Stayed 7 nights in Mar 2019
Response from Marketing - Charming Hotels Madeira on 27 Mar 2019
Thank you so much for your review.We hope you enjoyed your stay and also hop to see you again soon. Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel human scale. Close to center and great walking opportunities. Easy transfer from airport.
Stayed 10 nights in Feb 2019
Response from Marketing - Charming Hotels Madeira on 2 Apr 2019
Thank you so much for your time reviewing us. We do appreciate. We hope you enjoyed your stay and we also hope to see you again soon. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel staff are great. Nice pool and close to Funchal town. Highly recommend.
Stayed 2 nights in Feb 2019
Response from Charming Hotels Madeira - Marketing on 26 Feb 2019
Thank you so much for your kind words. We will definitely hope to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff mostly excellent. Hotel needs a major refurbishment
Stayed 7 nights in Jan 2019
Response from Charming Hotels Madeira - Marketing on 14 Feb 2019
Thank you so much for your kind words. We will definitely consider your recommendation! Thank you, hope to see you soon!

10/10 Excellent

Erika, NW England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff; would have appreciated tea facilities each afternoon although these were available for a few of the days we were there. Ovetall very comfortable - would recommend to friends.
Stayed 11 nights in Apr 2018

10/10 Excellent

C, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant old building
Wonderful position, lovely old room with all modern conveniences and nice big bathroom. Pool and garden to sit in with sea views. Friendly, knowledgable and helpful staff. Good local transport. Would recommend to friends.
Stayed 8 nights in Mar 2018

8/10 Good

clive, sussex england

Liked: Cleanliness, staff & service, property conditions & facilities
traditional Madeiran hotel without mod cons.
Nice small hotel in the 'country house' style --helpful and pleasent staff . Food limited in range both at breakfast and evening meal but otherwise good, but many restaurants nearby. This hotel is more 3 star than 4 but it does have its charm !.
Stayed 7 nights in Feb 2018

8/10 Good

Mark & Kath, Birmingham UK

Liked: Cleanliness, staff & service
Good Location close to town with parking
The hotel has nice views over the town and sea, the staff were helpful and attentive. It being February, we didn't try the unheated pool but it would be fine in summer. Breakfast was plentiful if a little repetitive, Rooms were clean and well serviced. All together I'd give it about 7.5/10
Stayed 7 nights in Feb 2018

6/10 Okay

Ampman, Portsmouth

Liked: Cleanliness, staff & service
pleasant stay
I was happy with both the location and the cost of the room. The room was very clean and tidy. The staff were very helpful and friendly. The only negative points I could find is that the Wi Fi was only available in the lobby. Which was very annoying . The facilities in the room were very basic. which reflects the cost of the room. There was no kettle and I had a small TV From the 90's which didn't work properly. Apart from these minor issues I was happy
Stayed 7 nights in Jan 2018
Response from Ana Pinto (Sales Team) on 1 Feb 2018
We thank you for your feedback. We shall take note of the points mentioned to improve our service. Kind Regards,

10/10 Excellent

John, Yeovil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nicely exploring Funchal
First night hotel over booked so was placed in sister hotel in downtown Funchal for one night. Hotel not too big an as is an old mansion house within 30 minutes walk of Funchal and Lido in the other direction, with many restraunts in easy reach. On my birthday then left us a free bottle of Bubbly in the room - a lovely surprise. Breakfast was good with pleanty of fresh fruit, yogourt, and a variety of breads and cake. The staff were always helpful.
Stayed 10 nights in Sep 2017

4/10 Poor

Tony, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO ROOM AT THE INN
Received email on 9th April confirming I had 2 rooms booked. Told hotel one had been cancelled in January and they eventually agreed this was correct, said they had not received confirmation email from expedia. I had so i sent it to them. They confirmed this on 10th April.On 14th April I received an email that hotel was fully booked and transferred me to a sister hotel. Had several phone calls with reception very polite but could not tell me how I had gone from 2 rooms to 0 rooms in 4 days. Other hotel very nice but a considerable distance away with no restuarants nearby so we had to eat in the hotel restuarant. Very good and very expensive. We had chosen the Perestrello mainly for location as we know the area and had booked into a nearby restuarant. We only wanted a room for one night and a simple meal as we did not arrive until late evening. All in all somewhat upsetting, bit of a shambles really.

8/10 Good

Matt, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cosy
A relaxing little hotel with pleasant garden and pool. Clean and tidy with easy access to local bars and shops. Funchal city centre 10 minute walk away. Plenty of local buses or taxis to use

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming elegant small hotel
Very helpful staff, comfortable rooms and convenient location.

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
heritage but surrounded by big hotels
The hotel is small and half of it old and quaint but Ffunchal is a city of hotels and other places to stay so not very exclusive. The maon round runs next to the hotel so always noisy but easy access to the town and transport for trips around the island.

6/10 Okay

Val, england

Liked: Cleanliness, staff & service
Nice hotel close to Funchal centre
Staff were very friendly and efficient, room comfortable. The only thing we did not like was that smoking was allowed on the verandas which were so close that the smoke drifted into the adjoining rooms.

2/10 Terrible

mary lou, trenton, ont canada

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
No room on arrival after being books for 6 months!
When we arrived after a flight from Canada, we were told that they were overbooked and we did not have a room. They did transfer us to the beautiful Quinta do Monte...not as convenient but a lovely hotel. It appears that the Quinta Perestrella has this problem fairly often from the comments and there was another couple that arrived after us that we're also transferred to another hotel. This is very concerning, but we were well compensated at the Quinta do Monte.

8/10 Good

Jan, Cambridge

Liked: Cleanliness, staff & service, room comfort
Small, oldie worldie hotel with a personal feeling
I think the hotel had double booked the day we arrived in Funchal. They emailed me one day before we travelled to say they were putting us in The Girasoll down the road. The room there was awful! Shabby and unpleasant, although it was clean. our room in the Perestrello was nice with a pleasant balcony. We spent two days in The Girasoll. The breakfast and the pool area were very good there. There were plenty of sun beds and an efficient bar near the pool. Whereas The Perestrello has a very small pool where sunbeds are often all occupied by towels rather than people!!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good experience in a hotel that stoped in the past

8/10 Good

Strig, Wales

Liked: Cleanliness, staff & service, room comfort
Would return, lovely quinta in convenient position
Overall, a very pleasant place to stay which could easily be improved but nothing detracted from our enjoyment of the visit. The cosmetic improvements needed might even diminish the 'shabby chic' feel of the place. Everything about it (apart from the pillows perhaps) was ideal for us as we prefer small unpretentious hotels especially without the inflated prices that 'boutique' hotels charge. The staff couldn't have been more helpful. Although only a 15 minute walk to the harbour and 20 mins to the old town, the busses made trips convenient (5 minutes and cooler on a hot day). Onward travel to all areas of the island for sightseeing and walking was easy. Altogether it was a wonderful first visit to Madeira. We would definitely recommend the island and the hotel to friends. Thanks to the staff and best wishes for the future.

8/10 Good

Brian, Dorset, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, central location,
Freindly and very helpful staff. Breakfast buffet variety to please everyone. Nice pool, plenty of loungers, we would certainly stay again.

8/10 Good

Niki, North Devon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little friendly hotel
Nice hotel with all the facilities you need. We had a ground floor room by the small swimming pool which was ideal. Much nicer than the enormous bland anomimous hotel. Good location. 30 minute strioll downhill to old town with gardens on the way. Euro 1.95 bus back up the hill. Plenty of places to eat nearby.

4/10 Poor

helen, salisbury uk

Disliked: Property conditions & facilities
hotel for parties not couples
had to change room due to smell in bathroom broken tiles terrace and no balcony as booked and paid for , pool cold Not heated air con Hot ,carpets threadbare , breakfast boring needs a lot of money spent on it shabby

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

david, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel full of charm and Character.
very relaxing,easy access to Funchal the room was on the very top floor,therefore,we had to climb 4 set of stairs,also very poor view from room the beds were too small and too firm

8/10 Good

Angela, Luton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old building, big airy rooms, great views
First holiday in Madeira - lovely island, lots of sunshine, clean & safe place to be.

2/10 Terrible

Bobby, Kingston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel 'forgot my reservation' or some such excuse
Hotel forgot/lost my reservation and moved me to a much worse hotel within their group with a much worse location. Basically they were overbooked at this hotel so contacted me 1 day before and moved me to a hotel within their group that had plenty of space, and even then Expedia put their address in the subject header so I had to spot and correct it myself to get confirmation). Frantic last minute and stressful. No time to look for other hotels. At checkin hotel still didn't have correct details and only had one room when we booked two. New hotel also had a distressed captured swan which couldn't leave pen -cruel. No refund or part refund offered. Had to walk uphill without a pavement at the new hotel. Very disappointed with Expedia and this hotel. Dont trust them with your booking. Book at a different hotel.

10/10 Excellent

Joseph, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
Stayed here for 4 nights, great base for all Funchal and Madeira had to offer.

8/10 Good

Sue, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heated pool advertised but NOT a heated pool.
Hotel generally was shabby. Carpets, curtains and linens were all past their sell by date. Overall needed a big face lift.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant small & comfortable hotel very conveniently situated, walkable into the centre

8/10 Good

JP, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good small hotel
Excellent staff, small and friendly in a good position between Funchal town centre and the hotel / restaurant area. Room spotless in the old building. No lifts which may be an issue for some. Small but functional pool. Breakfast sufficient, not varied much but good quality.

8/10 Good

R.A., Northampton, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a quiet location
After a bit of walk up the fairly narrow, fairly steep path we were made welcome. This was most appreciated after a three hour delay in arrival, after our landing was "discontinued" and being diverted to the Canary Islands to refuel and wait for a gap in the weather. The staff were most friendly and helpful. The only criticism is that the hotel bar prices are a bit higher than those in nearby bars & restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My partner and I had a lovely 4 night stay at this hotel in October 2015. The location is good and having a pool (albeit a bit on the small side) is a real bonus. The buffet breakfast was great and the staff were very helpful. There is free wifi but only in the hotel lobby....shame it isn't offered in the rooms but apart from that all was very good.

8/10 Good

VB, South Yorkshire

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely old building, conveniently placed.
Cool calm and collected atmosphere; staff attitudes professional. Mostly mature clientelle. Good facilities with nearby access to buses, and ideally placed with good views from the dining conservatory/balcony. Outdoor pool refreshing. All spotlessly clean. We really enjoyed our stay and will return.

8/10 Good

Mike, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Hotel Zone
Actually, the Hotel Zone is not as characterless as it sounds but this hotel is definitely one of the best if you want comfort plus pool plus a touch of old-world charm. Staff are really helpful too!
Perestrello from terrace of Kon-Tiki

8/10 Good

AJC, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, Clean & Friendly
There are 4 hotels in the chain. This was our first visit to Maderia and we found the accomodation clean, quiet and comfortable. Staff were nice and friendly and the breakfast was good. Air conditioning stays on when you go out (despite removing the card key) which gives a nice cool room to return to. Pool is small and can be a little busy high season. Not too far out from the town centre (took us about a 20 minute walk each way). In all very good indeed. Recommended for a nice stay.

10/10 Excellent

Monica, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charme hotel in a very confortable position.
The hotel was very nice and very cleain. it is little but it is well organized so each guest has spaceand quietness. Good position: near the centre and the ocean.. The staff was very friendly. What I particularly enjoyed is the breakfast on the balcony.

10/10 Excellent

Wendy, Leicestershire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with excellent service
We stayed here for two weeks. The hotel is located near to the centre of town - about 15 minutes walk and there are a number of excellent local restaurants within about five minutes walk for an evening meal. We went to a different one every evening. The staff at the hotel were very friendly and nothing was too much trouble. There is a nice swimming pool with loungers around, which we used everyday and the hotel provided extra towels. Breakfast was included in the price and there was plenty to choose from, including hot food. During the day there was a snack menu available, the cheese and tomato toasts were excellent. In the evenings it was nice to sit on the terrace where drinks and snacks were served as required. We used the laundry service and clothes came back neatly ironed. Our room was air conditioned, which was excellent as it was very hot and humid during our stay. The room was nicely furnished with a slightly old fashioned/traditional feel which fitted nicely with the theme of the hotel which used to be a merchants house. There are only thirty six rooms in the hotel which allowed for a personal and friendly service. There is a sister hotel on the island at Monte, and we stopped off here for lunch, the service was just as good. This hotel also had a spa, which we could have used but didn't take advantage of it. The group of hotels that it was part of is the Charming Hotel group, and it most certainly was 'Charming'. We would certainly return to stay here.
View of the hotel from the entrance gate.
View of the conservatory and terrace
View of the swimming pool at night

8/10 Good

Margie, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and homely hotel
I stayed here with my daughter for four nights - it provided us with a comfortable base for our first visit to Madeira. It was conveniently situated although the main road might bother some people. It had a pleasant ambience and the staff were always willing to help answer any enquiries. We stayed in a room with a veranda which enabled us to enjoy both the early morning sun and the pleasant evening ambience. The hotel had a shabby chic atmosphere although the bathroom did need a little attention. There always seemed to be plenty of hot water available and I cannot fault the cleanliness of the room. I would certainly consider staying here again in the future.

8/10 Good

Anthony, Nailsea, Bristol

Liked: Cleanliness, staff & service, room comfort
Quinta Perestrello
The hotel is an old house with a modern (60's?) wing to one side. It is set in a garden with an unheated swimming pool which we did not use as it was too cold. It was kept very clean but could do with some updating. It fronted onto a main road so there was some traffic noise. The mattresses were a bit hard and the pillows not good. The breakfast which was included in the price was very good and varied to suit all tastes. The staff were friendly and helpful and all spoke good English. Checking in early was not a problem - our flight arrived in Madeira at about 11:00. We greatly enjoyed our stay at the Quinta Perestrello.

10/10 Excellent

Simon, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet but central
A very relaxing and comfortable way to enjoy the unique climate and vegetation of this stunning island

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, traditional, friendly hotel
If you are looking for a hotel that is different from the large, soulless blocks, then this is the one for you. 36 rooms in a delightful garden setting, close to shops and local restaurants. The staff are very friendly and always on hand to offer help and advice on the area. The rooms are furnished in traditional Madeira style and it is easy to relax in them. We enjoyed our breakfasts on the terrace and our drink in the small hotel bar before bed.

10/10 Excellent

John, Herefordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, friendly, well positioned comfortable hotel
We'd been here before so knew what to expect and were not disappointed. Warmly welcomed and shown to our room hours before official 'Check-in', we were next door to last years room in the newer part of the hotel with a balcony, which we had requested and paid for. Not a huge room - the ones in the older part of the building are quite a bit larger but without a balcony. One of our joys is to sit outside for a while and soak up Funchal, the surrounding mountains and the sea. The hotel has plenty of sitiingout facilities but they don't have the views you get on the third (top) floor. Rooms are always clean and well serviced - wish the beds were a little softer, but thats a personal choice - they are by no means uncomfortable. Shower over the bath functions well and there is always hot water! Breakfasts (buffet) are fine, unless you are expecting the full english - plenty to choose from and all fresh. Breakfast outside in February is one reason to go to Madeira. Staff are all great - friendly and helpful. They do other meals but we prefer to roam Funchal for the atmosphere and street life so we've never eaten in the hotel in the evening. Pool and sunbeds available in the attractive gardens and in use in February. The Perestrello suits us. We prefer small hotels and their relative quietness. It's well placed for buses into Funchal, although its only a 15 minute walk, and with a choice of resteraunts within 5-10 minutes stroll. Can't imagine staying elsewhere in Madeira.