Madame Underground Club

A dream stay for our family of four and such a steal! This property was truly a dream come true for our family of four two adults and two young girls. The space was spotless, beautifully arranged, and incredibly comfortable. The beds were cozy and gave us great rest after long days out. The amenities were outstanding: from the spacious layout to the stunning views and peaceful atmosphere. Even though we don’t speak Portuguese, the staff was exceptionally kind and helpful. We felt welcome, safe, and taken care of the entire time it was an absolute honor to stay here. There were great food options around, and we appreciated the local tips. And the price? Let me tell you a total bargain for the quality and experience. We would love to return and recommend it 100% to anyone traveling with kids or looking for comfort, beauty, and value.

Hotel impecável, atendimento e comodidades excelentes

We booked a lux apartment. Check-in was easy, and our bags were quickly taken to our suite. The suite was beautiful, with a well-equipped kitchenette, very comfortable lounge, good sized bedroom with very comfortable bed, well equipped dressing area, safe, and a fantastic luxurious bathroom. There was also a separate small washroom. Outside, there was a full length balcony running the length of the lounge and bedroom. The hotel itself is in a fantastic area that felt very safe well into the evening and had many great restaurants, bars and shops within a 10-15 minute walk. I would 100% come back to this place if I was in Sao Paulo again, it is 10/10. The only slight criticism is the breakfast is just okay - not bad, but not great - but the one time we ate dinner we had fantastic service and delicious food. The second reason I would recommend this hotel is because of the outstanding staff. I was travelling with my wife for our 25th wedding anniversary, and I very stupidly left my gold wedding ring in the room and didn't realise until I had passed through airport security. At many hotels I think you may not get such a valuable item back, so I was immensely relieved and grateful when I called them to be told they had it. They very kindly arranged for the ring to be returned to me in the UK (at my expense, of course) and they patiently dealt with the courier DHL (who were incompetent throughout) over several days. Thanks to the staff, I have my ring back - thank you!!!