Exterior
Check availability

Reviews of WoodSpring Suites Macon West I-475

2.5 out of 5
WoodSpring Suites Macon West I-475
4949 Harrison Road, Macon, GA

Reviews

5.8
Rating 10 - Excellent. 17 out of 97 reviews" "
Rating 8 - Good. 25 out of 97 reviews" "
Rating 6 - Okay. 13 out of 97 reviews" "
Rating 4 - Poor. 8 out of 97 reviews" "
Rating 2 - Terrible. 34 out of 97 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

roustam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback! We appreciate your business.

2/10 Terrible

Billy

Liked: Property conditions & facilities
Disliked: Staff & service
Checking in was all right but once I got into the room there was a bug on the wall, a condom on the tv stand and a sock on the right side of the fridge. I slept all right but around 10 am housekeeping came knocking to see if I was checked out yet which woke me up from my sleep.
Stayed 1 night in Nov 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback. We apologize that the room did not meet your standard. We hope to have another opportunity to make it up to you.

2/10 Terrible

Fred

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was inn horrible shape.
Stayed 1 night in Oct 2023

8/10 Good

roustam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Linda

Disliked: Amenities
They have a refrigerator, but they have no ice and they have nothing to make ice in in the freezer. They did not have any way to get your things from the car to your room. She said the cart was broken so I had to make at least five trips to the car. Staff was nice. Room was ok
Stayed 1 night in Oct 2023

2/10 Terrible

Tiffany

Travelled with pets, Travelled with partner
Liked: Staff & service
When we arrived to the hotel after booking on Expedia, we were told that the pet fees quoted by Expedia were incorrect. The fees are listed on Expedia as $5 per pet with a $100 deposit, however we were told the real fees are $50 per pet, and it is only $5 after a 1 week stay at the hotel. We ended up not staying there due to that.
Stayed 1 night in Sep 2023

8/10 Good

JILL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ZGreene on 19 Jun 2023
Jill,Thanks for taking the time to post a review. We appreciate your feedback and your business.

2/10 Terrible

PAMELA

Disliked: Cleanliness, staff & service, property conditions & facilities
No water
Stayed 1 night in Jun 2023
Response from ZGreene on 5 Jun 2023
Dear Pamela,Please accept our sincerest apologies for the issues you experience during your stay. We hope you consider staying with us in the future so we can provide the a great experience.

6/10 Okay

Alexis

Stayed 7 nights in Apr 2023
Response from oswain on 30 May 2023
Thank you for the 3-star rating, we look forward to providing you exceptional service in the future.

2/10 Terrible

Alphonso

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a non smoking room with a full bed and sleeper sofa. When we walked into the lobby, I was immediately hit in the face by the smell of what I can only describe as a freshly smoked pack of the cheapest tobacco money can’t buy. I continued inside only to be told that “the last non smoking room was just filled.” So my preplanned booking was pointless. We ended up in a smoking room with 2 full beds and only $2 less. I was given the option to look at the room first, but considering I just drove 7 hours and no better options, saying no wasn’t a viable option. After checking in i took a video documenting everything. This felt like the type of establishment that would hit you with some crazy cleaning or damage fee. The room itself didn’t smell like smoke(the window open with the ac on 70). It did smell like the previous occupant was long term and probably didn’t bathe the the entire visit(would explain why the bath tub was, by a large margin, the cleanest surface in the entire building). The best part was leaving. It was so uncomfortable that I almost slept with my shoes on. The carpet looked clean and dirty at the same time. I never touched the floor with even my socks. Flip flops on until I layed down. Every surface looked like they were cleaned with the same dirty, dry paper towel(no soap). The locals must live here semi permanently. Otherwise I can’t imagine how they were full. I mean why else would they be out of clean towels. You get the point
Stayed 1 night in Jan 2023
Response from oswain on 10 Feb 2023
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the cleanliness and odor of our hotel is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. If you would like to further discuss this please reach out to site GM directly at 478-477-0949.

2/10 Terrible

Izatilla

Stayed 1 night in Dec 2022

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 12 nights in Sep 2022

8/10 Good

Tyler

Stayed 8 nights in May 2022

10/10 Excellent

Shabantu

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check iin to check out the staff was extremely friendly and helpful. The property is quiet for the most part, but there were a few children roaming about the hallways and outside. They werent unruly or rude. Just teenagers playing amonst each other. I have no complaints about my stay. We stayed a week and would have stayed 2 if it weren't for our house being ready. Its a fine place to stay...😍
Stayed 7 nights in Apr 2022
Response from Manager on 4 May 2022
I would like to take the time out and thank you for your feedback and know this matter has been resolve and I do apologized for some of younger guests. Please come again if you need a hotel. Thank you Macon West Woodspring

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stayed came back from dinner and grabbed my stuff and went to the front office and check out could not get a refund back on my credit card I complained about the room the hallway smell like marijuana did not feel safe there I plan on filling a complaint against the hotel there where definitely drug dealers staying there warning ⚠️ stay away from they types of hotels they are completely a dump hole
Stayed 1 night in Dec 2021
Response from TB on 13 Dec 2021
Dear Valued Guest Most definitely here at Wood spring Hotel Suites Macon West we do not allowed any drug activity and we have non-smoking policy here at I hope in near future you will give our brand another try. thanks

2/10 Terrible

Scott

Business traveller
Liked: Staff & service
Disliked: Room comfort
Dangerous beds !
The hotel itself was not to bad. I am not picky. However the bed was unbelievably bad. More like old pull out couch mattress from 1980. Would truly give the elderly or a diabetic a bed sore in one night. I had bruises on by body where the springs dug into it. I was sore for 3 days and still have the marks. Had to cut my stay short and transfer to different motel. Staff were aware but play stupid when you complain. Bring a blowup mattress if you come here.
Stayed 7 nights in Nov 2021
Response from Manager on 2 Dec 2021
I'm sorry for you bad experience please know we value as important guest as we make improvements for our guest stays

10/10 Excellent

L.LUCKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Oct 2021
Response from ZGreene on 28 Oct 2021
Dear Lucky, Thank you for posting a positive review we appreciate your comments

4/10 Poor

Devendra

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from o.swain on 3 Sept 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Lashunda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fire the staff
Horrible customer service The Assistant manger Phyliss Corde was nasty and didn’t honor my price that I paid made me pay extra than what I was supposed to. Worker didn’t even want to look at my reservation prices and taxes very rude
Stayed 1 night in Aug 2021
Response from o.swain on 27 Aug 2021
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Verified traveller

I don’t like the hotel
Stayed 1 night in Jun 2021
Response from TBryson on 22 Jun 2021
I'm so sorry you didn't like our hotel, please know and understand that every guests are important to us and next time you can address these concerns with us so we can address and provide quality service to you.

2/10 Terrible

Erin

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021
Response from TBryson on 22 Jun 2021
Thanks for your review at our hotel ,please know that we value you as guest , hope to see you again the in near future if you have any concerns please contact the hotel.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Let guests sleep please.
The office personnel were wonderful. The cleaning crew too. There is a communication issue that corporate has caused. I was awakened 2 hours before check out. To see if i was checking out... Management knew we booked for one night. Dont wake up guest that have been on a motorcycle all day. We stop to sleep. Communicte within. Let guests sleep. Also, there was no hot water in the shower. Sponge bath anyone? I am sure they have fixed that already. As i mentioned, the office staff and crew were stellar.
Stayed 1 night in May 2021
Response from T. Bryson on 1 Jun 2021
Value Guest I would like to started by saying I'm so sorry we disturbed you while you were sleeping and please know that all guests are important to us and very special , thanks for you feedback and concerns as the staff at Woodspring Macon West to make improvements with in our hotel.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Fine for the price, beds are awful
Stayed 1 night in May 2021
Response from o.swain on 3 Jun 2021
I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Cameron

Stayed 8 nights in Apr 2021
Response from T. Bryson on 1 Jun 2021
Thanks so much for your feedback . Hope so see you again

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was remote. Parking was OK. Check in process was cumbersome.
Stayed 1 night in Feb 2021
Response from ZGreene on 22 Feb 2021
Dear Guest, Please accept my apologies for the issues you experienced during your recent visit. I am disheartened that your check in process was cumbersome. and rest assured we are taking steps to ensure this issue does not occur in the future. I appreciate your feedback.

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in this hotel!
This hotel should be condemned! I don’t know how anyone would stay for more than one night! The checkin process took almost 20 minutes in spite of being preregistered and prepaid. There is no attempt at Sanitizing or contactless checkin. But it gets worse!! The elevator is awful and the stairs are a better option. The hallways reeks of smoke (cigarette and ?) and the nonsmoking room we stayed in smelled almost worse! There is no additional cleaning precautions and the remote control and the surfaces were so dirty I doubt they have been cleaned in weeks. The room appearance was similar to a foreclosure sale of a home after the owner stole all the amenities. There are no cabinet fronts, and no anything! No Kleenex, no hairdryer, no luggage stand and no coffee maker or coffee services! The beds were metal spring bases with a very thin mattress that creaked at each movement. The plumbing has major issues and runs very loud a couple of times an hour! The cost of this room was 3 times more than it is worth! Never again!
Stayed 1 night in Jan 2021
Response from T. Bryson on 12 Jan 2021
Dear Nancy, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback There are no cabinet fronts, and no anything! No Kleenex, no hairdryer, no luggage stand and no coffee maker or coffee services some these items are at front desk upon request I do apologized for this inconivence which should explain to upon check-in to you . It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Michael

Liked: Cleanliness
Clean, simple and convenient.
We arrived late and our room was ready. It was clean, but simple. There were only blinds on the window so the morning sun woke us up early. The next room had a TV running all night, it wasn't too loud, but I am a very light sleeper and loud conversations sounded like they came from the parking lot. The hotel was clean and convenient, close to the highway, restaurants and gas.
Stayed 1 night in Dec 2020
Response from ZGreene on 29 Dec 2020
Dear MIchael, Thank you for taking the time to post your feedback. Feedback from our guests helps us improve our services. Once again thanks for your feedback.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and had NO tiny livestock. The A/C worked well, the hot water was hot and had reasonable pressure. The bed was fresh and comfortable enough - no sags and not rock hard. I have had more comfortable mattresses, but only in top-end hotels. I would be OK with having this one at home. The location is excellent - many restaurants within a mile, a Walmart about half a mile drive away. The location is far enough away from residential neighborhoods to feel as safe as any unfamiliar area. The property has internal rooms and proximity-type key cards to enter the hotel, and enter the rooms (no magnetic stripe card problems.) The TV had a good selection of channels, including Turner Classic Movies (a big plus for me.) The staff was efficient in check-in and out, and the charges were as expected. I don't expect cheerful service, only efficient and honest service. The only downside to the room was the tiny microwave, which ought to at least be replaced, if not upgraded. It is really at that end-of-life stage.
Stayed 8 nights in Nov 2020
Response from o.swain on 2 Dec 2020
Dear Robert, I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read the Staff provided efficient customer service. l am elated to read the hotel was clean and the staff was accommodating. I was disheartened to read the microwave didn't meet your expectations, but welcomed the opportunity to address it. We continually work to improve our hotel; I appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Verified traveller

Overnight Visit
It was okay, but the room smelled musty and there was only a bar of soap available in the bathroom. If we were to want to stay in the room and relax it would be unpleasant, but for sleeping and having a place to gather our thoughts it was okay. In the hallway you could smell that someone was smoking various types of products.
Stayed 2 nights in Oct 2020
Response from oswain on 14 Oct 2020
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Verified traveller

Stayed 21 nights in Sep 2020
Response from oswain on 14 Oct 2020
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Jonnie L

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelly
There was a smell in the room that was very uncomfortable. There was no coffee pot, no coffee, nothing. I won't be staying here again.
Stayed 1 night in Sep 2020
Response from ZGreene on 2 Oct 2020
Dear Jonnie, Please accept my apologies for the issues you experienced during your recent visit. I am disheartened that there was an uncomfortable smell in the room and rest assured we are taking steps to ensure this issue does not occur in the future. I appreciate your feedback.

2/10 Terrible

NeverAgain, New Orleans

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible the toilet ran all night it stinks in the rooms and nosiest hotel I’ve ever stayed at
Stayed 14 nights in Aug 2020
Response from o.swain on 8 Sept 2020
Dear Guest, I want to thank you for taking the time to post a review of your stay. I wanted to thank you for bringing your concerns to us. I was disheartened to read the hotel did not meet your expectations due to noise and odor. I apologize sincerely for the experience. We continually work with our staff to ensure this is an isolated concern. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from ZGreene GM on 25 Jul 2020
Dear Guest, Thank you for taking the time to score us. We appreciate you staying and taking the time to leave a score. We hope to see you again in the future.

2/10 Terrible

Richard, Macon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Did not like this place. Roaches in the bathroom on bed the wall.
Stayed 1 night in Jul 2020
Response from oswain on 14 Jul 2020
Dear Richard, Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning
First let me say i travel for work so i am accustomed to hotel life and this was notbonly the worse hotel I have ever stayed at but also one of the worst experiences of my life. I had more issues and dealt with more drama Then I care to do when dealing with anything. The staff was rude and actually hindered me at times, I had to constantly Have my Room key fixed. There were roaches Which I couldn't seem to get rid of no matter how much bug spray I used. I was double charged on my debit card once that i know of. I could go on and on but i'll just say that if you have even a little extra money, stay somewhere else.
Stayed 14 nights in Mar 2020

8/10 Good

danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2020
Response from oswain on 5 May 2020
Dear Guest, Thank you for the 4-star rating, we look forward to providing you exceptional service in the future.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service
Customer service is terrible...especially the overnight staff. Wouldnt recommend to anyone
Stayed 7 nights in Apr 2020
Response from ZGreene - General Manager on 21 Apr 2020
Dear Guest, Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the customer service your received from our staff.. I sincerely apologize for the experience. We will be addressing your concerns with our staff to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

10/10 Excellent

DUSTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from O. Swain on 10 Apr 2020
Dear Dustin, I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
would not recommended
Service is horrible and all workers had attitudes and they have a no refund policy even if emergency and they have quite a few bugs there and also make sure to read the fine print on everything before signing anything they give you!
Stayed 7 nights in Feb 2020
Response from o.swain on 28 Feb 2020
Dear Guest, Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest and staff attitude. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider and our staff to ensure these are isolated incidents. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
I did not complete stay, left 4 days early. Dirty sheets and towels. Plumbing issues. Very noisy people, talking loud and yelling. 2 very nice front desk and 1 that needs to rethink her profession.
Stayed 7 nights in Jan 2020
Response from o.swain on 5 Feb 2020
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described about the cleanliness, plumbing issues, noise and unfriendly staff member is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Guest Services Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Macon
The hotel had bugs. No shower curtain. No toilet paper! We didnt stay. Left and went across the street to a Comfort Inn.
No curtains
Stayed 1 night in Jan 2020
Response from Oswain on 1 Feb 2020
Dear Susan, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t your expectations, I apologize for the experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Unhappy

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
The property is close to retail and grocery stores, however the rooms are infested with roaches. It is so horrible that the Orkin guy comes to spray every week!!!
Stayed 7 nights in Nov 2019
Response from o.swain on 23 Nov 2019
Dear Guest, Thank you so much for sharing your experience with us. I was disheartened to read about the unfortunate incident with the pest. I sincerely apologize for the experience. We will be addressing your concerns with our Pest Control Provider to ensure this is an isolated incident. I sincerely apologize for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing our hotel. We hope to see you again soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ue you get what you pay for
I just needed an inexpensive room as I was only looking for a place to sleep and shower in morning. Room was not prepared, there were no towels, soap or shampoo. Room had an old princess type phone that didn’t work. As the rooms have stovetops, the orders were interesting. If you need a cheap, inexpensive place for extended stay maybe it works. I never plan to return.
Stayed 1 night in Nov 2019
Response from Oswain on 4 Nov 2019
Dear Guest, Lisa, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t your expectations, I apologize for the experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay...great value.
We always enjoy our stays at Woodspring. Nice Studio with kitchen...two burner stove top, microwave, full size refrigerator, kitchen sink and cupboards. Good size bathroom with tub/shower. Lots of hot water at this one. They also have a laundromat at each facility. WiFi is free but you can upgrade to faster if you want. The guests are always a mixed bag...lots of people working for a living. Usually everyone is friendly. Staff here is very nice and friendly. If you need a place for a longer term stay. .. Woodspring is a great value.
Stayed 14 nights in Sep 2019
Response from o.swain on 17 Oct 2019
Dear Stephen, I received a copy of your review and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Inside doors but still shady.
2nd worse bed I ever slept on.
Stayed 1 night in Mar 2019
Response from Zandra Greene on 10 Apr 2019
Thank you for taking the time to post a review. Please accept my sincerest apologies we did not meet your expectations. Your comments help us improve our guest experience and are greatly appreciated. Once again please accept our apologies. Thank You, Zandra Greene General Manager

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from O. Swain on 23 Dec 2018
Dear Tammy, I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read the hotel didn’t meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

10/10 Excellent

Verified traveller

Nice quiet and affordable. It's also close to main roads highways and shopping centers
Stayed 7 nights in Nov 2018
Response from O. Swain on 7 Dec 2018
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

6/10 Okay

Verified traveller

Liked: Staff & service
Okay for a short overnight. Room did not smell good upon entering. Used a portable diffuser with essential oils and it improved. Staff was very nice.
Stayed 1 night in Oct 2018
Response from o.swain on 7 Dec 2018
Dear Guest, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents of odor you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Housekeeping Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. O. Swain

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

S Atuwokiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from mlander on 3 Aug 2018
Thank you for the 4 star rating!