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Reviews of WoodSpring Suites Macon North I-75

2.5 out of 5
WoodSpring Suites Macon North I-75
2000 Bowman Road, Macon, GA

Reviews

6.8
Rating 10 - Excellent. 54 out of 185 reviews" "
Rating 8 - Good. 47 out of 185 reviews" "
Rating 6 - Okay. 28 out of 185 reviews" "
Rating 4 - Poor. 15 out of 185 reviews" "
Rating 2 - Terrible. 41 out of 185 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Love

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the convenience I didn’t like the room bed covers and pillows were already laid on the covers were pulled down as if someone laid there watching tv with the pillows up
Stayed 1 night in Apr 2024

2/10 Terrible

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, the place was good, however, I could not sleep at all due to the highway traffic noise. I even put in ear plugs to no avail. They need some major sound proofing.
Stayed 1 night in Feb 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches
Stayed 7 nights in Dec 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback. We apologize for the inconvenience and have passed your feedback to our management team.

6/10 Okay

Lisa

Stayed 1 night in Jan 2024
Response from Ann on 9 Jan 2024
Thank you for your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and peaceful would go again if in the area again
Stayed 2 nights in Dec 2023

10/10 Excellent

Santrice

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback! We appreciate the review and hope to see you again soon!

2/10 Terrible

Santrice

Disliked: Cleanliness, staff & service
I will never stay here again
Stayed 1 night in Nov 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback. I am sorry that we were not able to meet your expectations. We hope to have an opportunity to make it up to you on a future stay.

2/10 Terrible

Santrice

Stayed 1 night in Nov 2023
Response from Ann on 9 Jan 2024
Thank you for your feedback. I am sorry that we were not able to meet your expectations. We hope to have an opportunity to make it up to you on a future stay.

10/10 Excellent

Santrice

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Oct 2023

2/10 Terrible

decarious, east dublin

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had bugs and the workers were aware of the bug infestation.
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Firendly, helpful staff and quiet, clean room
Everyone was friendly and the room was quiet. We had a billing issue and I left something in the room. They were very helpful in resolving both issues. It was just what I was looking for.
Stayed 2 nights in Sep 2023

4/10 Poor

Bruce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had 8 roaches. They had another room available but not roach spray or refund.
Stayed 1 night in Aug 2023
Response from Ann on 5 Sept 2023
Dear Bruce, thank you for your feedback. We are terribly sorry for the state of your room. We have escalated this to remedy the problem mentioned. Thank you again for your feedback.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ann on 28 Aug 2023
Dear Charlie, thank you for the 10 out of 10! We look forward to seeing you again!

8/10 Good

Jahzeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ann on 11 Aug 2023
Dear Jahzeel, thank you very much for your feedback! We appreciate the 8 out of 10 rating! We hope to see you again soon!

2/10 Terrible

Tom

Business traveller, Travelled with group
This place is an absolute disaster. It was so bad that one of the people in our party slept in their car.
Stayed 1 night in Jul 2023
Response from Ann on 4 Aug 2023
Tom, thank you very much for your feedback. I am very sorry that we did not provide a great stay. We have escalated this information to get it addressed. thank you again.

6/10 Okay

Denis

Stayed 7 nights in May 2023
Response from ZGreene on 28 May 2023
Mr Denis,Thank you for sharing your feedback. We are use our guest feedback to constantly improve. We look forward to seeing you again in the future.

10/10 Excellent

Brandon

Stayed 7 nights in Apr 2023
Response from ZGreene on 28 May 2023
Thank you for your score of 5 out of 5. We appreciate your feedback.

10/10 Excellent

Jerome

Stayed 11 nights in Mar 2023
Response from ZGreene on 26 Mar 2023
Thank you for sharing your feedback. We look forward to seeing you again in the future

4/10 Poor

Jill

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Treated us like we were transient. Keys and doors didn't work. Dingy and sad looking. Never could get on WiFi.
Stayed 1 night in Feb 2023
Response from ZGreene on 27 Feb 2023
Thanks for the insights, and we will be sure to share this so that we can avoid this in the future.

10/10 Excellent

Murad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
v.good
Response from ZGreene on 23 Dec 2022
Thank you for your feedback. We appreciate your business.

2/10 Terrible

Max

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2022

6/10 Okay

Christian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It’s absolutely perfect for what you pay for in a hotel room. It’s cheap Just make sure you pay for the amenities that are separate ahead of time even if you didn’t know. The staff (with the exception of 1. That particular person is the absolute diamond of the front desk crew) treats you differently and rude afterwards for the reminder of your stay.
Stayed 7 nights in Sep 2022
Response from ZGreene on 29 Sept 2022
Dear Christian,Thank you for taking the time to share your feedback. Feedback from our guests helps up improve our services. Please except our sincerest apologies for the negative experience you received from the front desk this is not the norm and appreciate you bringing it to our attention.

2/10 Terrible

Jamichael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
….
Stayed 7 nights in Jul 2022

4/10 Poor

GODFREY, Dacula

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place smell stale and cigarette smoke even in place that non smoking. The staff are brash and unfriendly. Too many rules and regulations. Never stay again.
Stayed 2 nights in Jul 2022
Response from ZGreene on 19 Jul 2022
Dear Godfrey, Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the issues you experienced. Feedback from our guests helps us improve our services. Thanks again and we sincerely appreciate your business.

2/10 Terrible

Deroddric

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was enjoying the stay up until I had a brief encounter with the hotel Assistant Manager. She was very Unprofessionall and Extremly Rude!!!!! She really needs to reconsider how she speaks to others especially a Guest. No hospitality was implemented At All and the fact that she acted as if she did nothing wrong after I addressed her for speaking to me in that manner bothers me. After speaking with other staff members I gathered that she speaks to everyone in that manner which should be Totally Unacceptable. If someone doesn’t know how to communicate effectively I highly doubt that the person should be doing any task that’s require them to deal with Customers/ Guest as a former Choice Hotel Manager I know the company would be displeased with her actions. The object is to get New/ Repeat customers which is how the hotel generates its revenue so why make make a guest feel as if they made a mistake by booking here. In all actuality she technically works for guests without our money it would be a hotel. I know this review is lengthy however I had to express how I feel, hopefully this issue gets taken in close consideration it would be Greatly Appreciated!!!
Stayed 7 nights in Jul 2022
Response from o.swain on 15 Jul 2022
I received a copy of your review and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and training our Staff to ensure this is an isolated incident. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

2/10 Terrible

Teah

Travelled with partner
Disliked: Cleanliness, amenities
Room was dirty and had a very bad order.
Stayed 1 night in May 2022
Response from ZGreene on 29 Jun 2022
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

8/10 Good

Irene

Business traveller
Liked: Staff & service
The property is outdated and needs improvement. Also the carpets have odor to them and stuffy smells in the rooms
Stayed 15 nights in May 2022
Response from ZGreene on 29 Jun 2022
Dear Irene, Please accept my sincerest apologies we fell short in this instance. Rest assured we are taking appropriate steps to ensure this issue is resolved. Once again please accept our sincerest apologies.

4/10 Poor

Natoria

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed for two and didn’t get any room service as far as new sheet even when we requested it. We ended up have to wash them in guess laundry. The room had roaches and the refrigerator didn’t work only the top freezer. We needed to extend our stay for another two weeks but went somewhere. If they didn’t have roaches and at least clean the room once a week then it would be well worth it for the money!
Stayed 14 nights in May 2022
Response from ZGreene on 17 May 2022
We would like to thank you for taking the time to provide your feedback.. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from ZGreene on 11 Apr 2022
Dear Craig, Thank you for your feedback. We certainly appreciate your 10 rating. We look forward to seeing you again in the future.

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Services
It was horrible. After making a reservation through the hotes.com app was told at front desk they didn't have availability. Afer 11 hours of labor and 6 hours of driving to have no bed with a confirmation is ridiculous.
Stayed 1 night in Mar 2022
Response from ZGreene on 27 Mar 2022
Tyler, Please accept our sincerest apologies. I truly understand your frustration and we are taking steps to ensure this issue does not happen in the future, Thanks so much for your feedback.

8/10 Good

Erika

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Jan 2022
Response from ZGreene on 24 Jan 2022
Thank you for taking the time to share your feedback. We appreciate your comments.

10/10 Excellent

Kazi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2021

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The roaches
Stayed 23 nights in Nov 2021
Response from ZGreene on 28 Dec 2021
Dear Edward, Please accept my sincerest apologies we fell short in this instance. Rest assured we are taking appropriate steps to ensure this issue is resolved. Once again please accept our sincerest apologies.

2/10 Terrible

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed here for 2 nights and then we went to a different hotel because there were roaches all in the room that got in our belongings. They do not provide towels, soaps, or toilet paper. I was told we had to provide that. It was me and my 4 children staying and they said it was too many people. They refused to refund my money for the remaining 6 nights that I did not stay at the property. It was so dirty, including the sheets and the floors and the staff was rude. Will never stay here again!
Stayed 8 nights in Sep 2021
Response from ZGreene on 21 Oct 2021
Dear Elizabeth, Please accept my sincerest apologies for the issues you experienced during your recent visit. I will be addressing the issues you described. Once again please accept our sincerest apologies.

2/10 Terrible

Janerfur

Stayed 7 nights in Sep 2021

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Do not leave your valuables or medications unsupervised in the room.
Stayed 2 nights in Jul 2021
Response from ZGreene on 3 Aug 2021
Thank you for taking the time to share your feedback. Please except our sincerest apologies for the issues you experienced. We hope to see you again in the future so we can provide the exceptional service you expect.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 7 nights in Jun 2021
Response from o.swain on 12 Jul 2021
Thank you for the 5-star rating, we look forward to providing you exceptional service in the future. O. Swain

2/10 Terrible

Verified traveller

Stayed 2 nights in Jun 2021
Response from o.swain on 12 Jul 2021
I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to read the hotel did not meet your expectations. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2021
Response from o.swain on 12 Jul 2021
Thank you for the 5-star rating, we look forward to providing you exceptional service in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is just peachy.
Stayed 7 nights in Jun 2021
Response from ZGreene GM on 27 Jun 2021
Thank you for sharing your feedback. We appreciate your business.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
No one at the front desk when check in. I had to call. There was sand on room floor. No pots and plates in the kitchen.
Stayed 1 night in Jun 2021
Response from ZGreene GM on 21 Jun 2021
Thank you for taking the time to share your feedback. Please except our sincerest apologies for the issues you experienced. We hope to see you again in the future so we can provide the exceptional service you expect.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches!
The desk clerk AJ was very courteous. Now the hotel has so much potential. The carpet, covers had spots. Then opened the cabinets there were roaches. I could not stay there had to get refund. There was trash on the floor in hallways. Corporate needs to come in and clean it up.
Stayed 7 nights in Mar 2021
Response from ZGreene on 6 Apr 2021
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. I was happy to learn our Front desk staff was courteous. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 14 nights in Mar 2021
Response from ZGreene on 9 Apr 2021
Thank you for choosing WoodSpring Suites for your lodging needs. Hope to see you very soon

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
1 start
My stay was horrible. First, they canceled my reservations without tell me. Then when I get to my room i immediately saw roaches. The sink && toilet stopped up. The maintenance man had to come out to fix the sink, toilet, and roach problem. Even after he sprayed there still was roaches. The worst experience I ever had. Then when it was time for me to check out the clerk tells me I have a balance of 11 dollars for linen. Need to remind you that I paid cash up front for my week stay. After I kept asking her why i brought my own towels and paid for everything up front she tells me don't worry about it with an attitude. NEVER AGAIN !!!!
Stayed 7 nights in Mar 2021
Response from ZGreene on 27 Mar 2021
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. I was disheartened to learn our Front desk staff didn’t communicate the amenities or fees for additional services at check in and also for the maintenance issues you experienced during your stay. I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Nice clean good staffing....nice area nice vibe...
Stayed 7 nights in Jan 2021
Response from ZGreene GM on 10 Jan 2021
Dear Guest, Thank you for your feedback. I am delighted you had a great stay. We look forward to seeing you again should your travel plans bring you to the Macon Area.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Stayed 11 nights in Dec 2020
Response from ZGreene on 18 Dec 2020
Dear David, Thanks for taking the time to post a rating on your recent stay. We hope to see you again in the future should your travel plans bring you to the Macon area.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from ZGreene on 18 Dec 2020
Dear Keith, Thanks for your rating our hotel. We hope to see you again soon should our travel plans bring you to Macon.

6/10 Okay

Verified traveller

Travelled with family
Pet policy confusion
Rooms were clean. Beds were comfy. Pet policy was confusing. We read as $5 a night per pet but it turned out to be $50 per pet. If we knew that ahead of time we would have stayed elsewhere. That was why we chose wood springs. Also we had chosen a room with sleeper couch and it was not available when we arrived as usual. This issue has been the norm when we book there. I have even called ahead to check on that room type and told yes it was available but be told the opposite on arrival. My husband found a hypodermic needle in the cabinet above sink. I do not know if we would try staying there again we have issues every time because of the confusion. I wish they were all on the same page with their excuses
Stayed 2 nights in Nov 2020
Response from ZGreene on 18 Dec 2020
Dear Guest, Please accept my sincerest apologies for the issues with the confusion of the pet policy, as well as the other issues you described. Feedback from our guests gives us the opportunity to improve our services. I will share your comments with my staff and we hope to see you again in the future to give us another chance to make it right. Thanks again for sharing your feedback.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly. Outside was a mess. Ants got
Stayed 1 night in Sep 2020
Response from o.swain on 8 Sept 2020
Dear Guest, I received a copy of your review and wanted to take a moment to personally respond. I will share you positive words with the staff about the friendliness they displayed. I was disheartened to read the about the lack cleanliness of our hotel on the outside of the hotel. I sincerely apologize for your experience. We be working with our staff to ensure this is an isolated incident. We continuously try to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.