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Reviews of Marriott Macon City Center

3.5 out of 5
Marriott Macon City Center
240 Coliseum Dr, Macon, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 426 out of 911 reviews" "
Rating 8 - Good. 251 out of 911 reviews" "
Rating 6 - Okay. 138 out of 911 reviews" "
Rating 4 - Poor. 58 out of 911 reviews" "
Rating 2 - Terrible. 38 out of 911 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christy

Liked: Staff & service, property conditions & facilities
Quick and easy check in. The employees were all very friendly and made us feel welcome. The property grounds and our room were very clean. Look forward to staying here in the future!
Stayed 1 night in May 2024
Response from Macon Marriott Staff on 9 May 2024
Dear Valued Guest, thank you for completing our survey. We are happy about your experience at the property. Thank you for being a loyal member and we hope your travels bring you back to the area soon.

4/10 Poor

Jennifer, Alpharetta

Travelled with family
Disliked: Amenities
Hard to know anything about the property our check-in was delayed 2 1/2 hours even though we arrived past the 4:00p check-in time. Had a concert to attend so we had to leave. The notification that our room was ready came at 7:45p.
Stayed 1 night in Apr 2024
Response from Macon Marriott Staff on 1 May 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize about the issues that occurred during checkin. We are working to address the issues so this will be an isolated incident. Thank you for staying with us and we hope your travels bring you back to the area soon.

6/10 Okay

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This staff at this location was very professional & friendly. The property is a little older & the bathrooms need to be updated. My television was old & did not work well. I called the front desk & was eventually moved to another room for a better television. The maintenance guy was really nice.
Stayed 1 night in Apr 2024
Response from Macon Marriott Staff on 23 Apr 2024
Dear Valued Guest, thank you for taking the time to complete our survey. Our leadership team is aware of the issues and we are working to address those concerns. We hope you travels bring you back to the area soon.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Macon Marriott Staff on 23 Apr 2024
Dear Valued Guest, thank you for the excellent rating you provided for our hotel. This feedback will be shared with our staff as a teachable moment. Thank our for being a loyal member.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Macon Marriott Staff on 18 Apr 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate your five rating. We are delighted about your positive feedback and we hope your travels bring you back to the area soon.

6/10 Okay

Ronald, Reidsville

Business traveller
Liked: Cleanliness, property conditions & facilities
This is a nice hotel. Big negative, hiding fees. These should simply be included in listed price and not added after. This is unethical marketing. Expedia shoud address this with all hotels that charge standard extra fees, and demand that be listed beside the price for the hotel. $25 for parking and $25 for blah, blah, blah you find out when you check in. All prices listed should just be $50 more. I am a Marriott member, platinum expedia traveller and will not stay here again although the hotel is convenient to my frequent travel and a nice hotel.
Stayed 1 night in Apr 2024
Response from Macon Marriott Staff on 9 Apr 2024
Dear Valued Guest, we apologize about the misunderstanding about our fees. We do charge a ten dollar parking fee at our hotel for overnight parking. We apologize for any inconvenience this may have caused.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Macon Marriott Staff on 27 Mar 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate the five star review it really means a lot. We are delighted about the service we were able to provide for you during your stay. We hope you will stay with us in the future.

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room with large and comfortable double bed. Everything in room such as fridge and microwave plus laundry facilities nearby was very useful and much appreciated. Very good value for the price we paid. All staff were excellent. We shall stay in a Marriott hotel again.
Stayed 2 nights in Mar 2024
Response from Macon Marriott Staff on 27 Mar 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate your positive review about our hotel and our staff. Thank you for being a loyal member and we hope your travels bring you back to the area soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Macon Marriott Staff on 15 Mar 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We are delighted that you had a wonderful experience during your stay. We hope you will choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Reed

Business traveller
There was a long line at check in, apparently because part of the system was not working. There was a fan/vent in the shower caked with dust. It looked like it hadn’t been cleaned in years. The shower didn’t get hot enough. Housekeeping was knocking and tried to enter my room at 9AM while I was getting ready. I thought Marriott would be better than this.
Stayed 1 night in Mar 2024
Response from Macon Marriott Staff on 13 Mar 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize about the issues that occurred during your stay. These issues will be addressed by our Management team.

6/10 Okay

Shantell

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Stayed 1 night in Mar 2024
Response from Macon Marriott Staff on 13 Mar 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback and we are working to address the issues that occurred during your stay.

10/10 Excellent

Darien, Fergus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Macon Marriott Staff on 7 Mar 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We are delighted about the positive feedback you have provided. Thank you for being loyal to the brand and we hope your travels bring you back to the area soon.

2/10 Terrible

Richard

Travelled with family, Business traveller
I have stayed here a dozen times but I will never stay here again. The night shift tin badge security guard is on a power trip.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 3 Mar 2024
Richard, thank you for taking the time to share your experience with us. I apologize that we did not meet your expectations. I have shared your feedback with the management team for follow up. Hotel ManagementMacon Marriott City Center

10/10 Excellent

Joanna, Apple Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Macon Marriott Staff on 22 Feb 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We appreciate the 5 out of 5 score. This feedback will be shared with our staff about the service you received during your stay. Thank you for being a loyal guest and we hope your travels bring you back to the area soon.

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Macon Marriott Staff on 15 Feb 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback and we are excited that you had a great stay with us. Thank you for being a being a loyal member a member and we hope your travels bring you back to the area soon.

10/10 Excellent

Chaoyi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe
Stayed 1 night in Jan 2024
Response from Front Office Manager on 7 Feb 2024
Chaoyi, thank you for taking the time to complete a survey and share your experience. We are delighted to see that you enjoyed your stay here with us. We look forward to seeing you again soon! Hotel Management Macon Marriott City Center

10/10 Excellent

Theaonica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always very comfortable and accommodating.
Stayed 1 night in Feb 2024
Response from Macon Marriott Staff on 4 Feb 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback. We are happy we provided great customer service to you and we hope that you will choose to stay with us in the future.

10/10 Excellent

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did not have my reservation. Not sure if the problem was with Marriott or Travelocity. The front desk receptionist was wonderful
Stayed 1 night in Jan 2024
Response from Macon Marriott Staff on 1 Feb 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We apologize about the problem with your reservation. We are working to address these issues. We hope your travels bring you back to the area soon.

6/10 Okay

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed sheets and pillows terrible which made for a bad nights sleep. Construction going on, workers and wires, noise, no restaurant. Could not be helped but wish I had come a different time.
Stayed 2 nights in Jan 2024
Response from Macon Marriott Staff on 1 Feb 2024
Dear Valued Guest, we apologize about the issues that occurred during your stay. Our property is currently under renovations and they will be complete by mid February. We are sorry we didn't meet your expectations. Thank you for being a valued guest and we hope your travels bring you back to the area soon.

6/10 Okay

Edward

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
No Resturant
Stayed 1 night in Jan 2024
Response from Macon Marriott Staff on 17 Jan 2024
Our hotel in under renovations. We moved our restaurant to one of the meeting rooms located in the main lobby of the hotel. The restaurant was open for normal business hours. We apologize about the inconvenience.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed in town for one night but property was a close Uber to the downtown area. Would recommend to other travels in the area!
Stayed 1 night in Jan 2024
Response from Front Office Manager on 9 Jan 2024
Jennifer, thank you for taking the time to complete a survey and sharing about your recent stay! We hope to see you again soon! Hotel Management Macon Marriott City Center

10/10 Excellent

Agnesa

Stayed 1 night in Jan 2024
Response from Macon Marriott Staff on 25 Jan 2024
Dear Valued Guest, thank you for taking the time to complete our survey. We value your feedback about your positive experience at our hotel. Thank you for being loyal to the brand and we hope your travels bring you back to the area soon.

8/10 Good

Denroy

Stayed 1 night in Dec 2023
Response from Front Office Manager on 4 Jan 2024
Denroy, thank you for your 4-star review! We hope to see you again soon! Hotel Management Macon Marriott City Center

10/10 Excellent

Cynthia, NEW ALBANY

Stayed 1 night in Dec 2023
Response from Front Office Manager on 21 Dec 2023
Cynthia, thank you for taking the time to complete a review! We are happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on 21 Dec 2023
Kevin, thank you for taking the time to complete a review! We are happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!

2/10 Terrible

Veronika pokomandy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online, got to hotel, was not told it was under construction. Our room had a workman in it installing lights. Was given a free breakfast ticket "for the inconvienance. The bathroom sink on the room did not drain. The main lobby by the restaurant and bar had workmen working with loud equipment til well after 9. Tries to charge us for wifi but we are members, made to pay for parking and extra 10.00. Ridiculous.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 8 Dec 2023
Veronkia pokomandy, Thank you for taking the time to share about your recent stay. I do apologize that you were not satisfied with your stay. I have shared your feedback with the management team. We hope you have a Happy Holiday! Hotel ManagementMacon Marriott City Center

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff didnt give me a parking pass at check in when i specifically asked if i needed one and where to park. Night shift staff gave me one when i got back to the hotel.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Jennifer, thank you for your 3-star review! We appreciate your feedback and shared this with the management team. We hope to see you again in the future, when in the Macon Ga area! Hotel Management Macon Marriott City Center

8/10 Good

Kara, Atlanta

Stayed 1 night in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Kara, thank you for your 4-star review! We appreciate your feedback. We hope to see you again in the future, when your travels bring you back to the Macon Ga area! Hotel Management Macon Marriott City Center

10/10 Excellent

ConSwayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
ConSwayla, thank you for the 5-star review! We appreciate your feedback and hope to see you again when you are in the Macon Ga area! Hotel Management Macon Marriott City Center

10/10 Excellent

Christopher

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 1 night in Nov 2023
Response from Front Office Manager on 20 Nov 2023
Christopher, thank you for the 5-star review! We appreciate your feedback and hope to see you again when you are in the Macon Ga area! Hotel Management Macon Marriott City Center

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk ladies were very helpful and friendly. The breakfast was good. Nothing fancy but enough selection to please most everyone. Small city so the hotel isn't far from most places but it's about a mile's walk from downtown with a lot of road construction on the way.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 19 Nov 2023
Melinda, thank you for taking the time to complete a survey! We appreciate your feedback! We hope to see you again when your travels bring you back to the Macon Ga area! Hotel ManagementMacon Marriott City Center

6/10 Okay

Wade

Liked: Room comfort
Had to lug our luggage up to the fifth floor because no bellman or carts, suggest bringing your own cart if you are checking in at a popular time
Stayed 1 night in Nov 2023
Response from Front Office Manager on 17 Nov 2023
Wade, I am sorry to hear that you were not happy with your arrival due to carts being unavailable. I do hope that the remainder of your stay was memorable! Thank you for sharing your feedback, I know your time is valuable and we appreciate you! We hope to see you again in the future when you're back in the Macon Ga area. Hotel Management Macon Marriott City Center

8/10 Good

Dionne

Travelled with family
Liked: Cleanliness, staff & service
The hotel was convenient and service was good, but was a bit pricey.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 17 Nov 2023
Dionne, thank you for your 4-star review! We hope to see you again in the future when your travels bring you back to the Macon GA area! Hotel Management Macon Marriott City Center

10/10 Excellent

Nona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 1 night in Nov 2023
Response from Front Office Manager on 12 Nov 2023
Nona, thank you for your 5-star review! We appreciate you choosing to stay with us and we hope to see you again when you are in the Macon Ga area! Hotel Management Macon Marriott City Center

2/10 Terrible

Michael

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
phone system did not work. Neither the bar or the room TV could get the Thursday night football game. Had trouble checking in because the system did not work. Only breakfast choice was a $13.99 extensive breakfast. In the past a light breakfast was included with the room. I have written to Marriott customer service two weeks ago with no response. The bar could not call our room to tell us to come pick up our room service. We waited and waited and finally had to go down to the bar to pick it up. Very disappointed . We have stayed at the property a number of times. Likely no more.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 12 Nov 2023
Michael, I apologize that you were not happy during your stay with us. I have shared your feedback with our management team. Hotel ManagementMacon Marriott City Center

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 1 Nov 2023
William, thank you for rating 10 out of 10! Whe hope to see you again soon!

10/10 Excellent

Linda

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 12 Nov 2023
Linda, thank you for the 5-star review! We appreciate you choosing to stay with us and we hope to see you again when in the Macon Ga area. Hotel ManagementMacon Marriott City Center

8/10 Good

Kimberly

Business traveller
Liked: Room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Kimberly, thank you for staying with us! We hope to see you again in the future!

10/10 Excellent

Sonja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will continue to stay there for business meetings.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Sonja, thank you for your 5-star review! We appreciate you staying with us and hope to see you again in the future.

6/10 Okay

Terria M

Stayed 1 night in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Terrible, thank you for your 5 star review! We look forward to seeing you again in the future!

4/10 Poor

Christine

Travelled with group
Disliked: Amenities, property conditions & facilities
The property is under renovation so there were supplies in the hallway and it looked unappealing. The doors were hard to open and close as if they had been painted shut. The ballroom chairs were disgustingly stained. There was limited food to order because of the renovation. And I was charged $40 extra dollars for an upgrade. What the upgrade was I still don’t know. Very disappointed in my stay here.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Christine, I am sorry to hear that you were not satisfied with your stay, and I do apologize for falling short on meeting your expectations. Although we are going through renovations, the Vintage Restuarant is still serving the full menu. Upon changing your room type your rate did change. Again, I do apologize for falling short on meeting your expectations.

10/10 Excellent

Miriam

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
I enjoyed my stay.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Miriam, thank you for your 5-star review! We appreciate you and hope to see you again in the future!

6/10 Okay

Avohom, Ruther glen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Light fixtures in room was rusted, chair at desk was torn up and ripped and there wasn’t even a remote for the TV in the room.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Avohom, thank you for taking the time to complete a survey. I apologize for these issues described and for falling short of meeting your expectations. I have shared your feedback with the team.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front staff was not friendly. There was a broken glass in the fridge. There was blood on the sheets. This was brought up to the front desk and was received with a defensive attitude. A discussion about moving rooms was had but was told it was late and could be difficult. Drinks were purchased and the incorrect change was given back.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Anonymous, thank you for taking the time to complete a survey. I do apologize that we fell short of meeting your expectations. I would love to talk to you more about your stay, at your convivence. Please feel free to reach out if you would like to share more about your stay here in Macon. Have a great day!

6/10 Okay

Melissa

Business traveller, Travelled with group
Liked: Amenities
This hotel is undergoing massive renovation. There are very limited public areas with comfortable seating to sit and visit. The main area in the lobby is right next to very loud construction. We were there for a conference and while I understand they weren't able to allow us to check in early, I was surprised that a hotel of this caliber was not able to text/email when our room was ready. We just had to keep checking back. Just a bit disappointed overall given the rate we paid.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Melissa, thank you for taking the time to complete a survey. I do apologize for these issues described. I can understand your frustrations of not being able to check in early, as our check out time is not until 11am and check in begins at 4:30pm. Wait list does not start until 3pm here. Once placed on a wait list, we then will get all contact information and contact guests immediately when the room is ready for check in. Again, I apologize for any inconvenience and frustrations.

6/10 Okay

Kristy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was great but the rooms were dirty.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Kristy, thank you for your feedback. I have shared you feedback with the management team. I apologize that we did not meet your expectations. Have a great day!

2/10 Terrible

Ileana

Travelled with family
Sheets had sperm stains moved to another room, given free breakfast and the chocolate milk was expired, which I looked after my first drink.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 1 Nov 2023
Lleana thank you for your feedback. I have shared it with the housekeeping manager. I do apologize we did not meet you expectations.

2/10 Terrible

LaKeisha

Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Lakeisha, thank you for your review. I apologize that we failed to meet your expectations.

4/10 Poor

Marla

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room was not clean - had a smell - and no basic toiletries - ie - bar soap. Housekeeping didn’t even come in between our 2 nights. The breakfast menu was not available-only a limited Buffett for $17 tax that was not much better than free continental at some hotels. After looking at the food and one of the covers closing loudly - from across the room a restaurant worker yelled at me for “slamming it down” and then two others joined in as we were walking away - to get breakfast elsewhere. We have stayed here many times over the years - but will not make that mistake again.
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Maria, thank you for taking the time to complete a review. I do apologize that we failed to meet your expectations. I have shared your feedback with the management team.

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The air conditioner unit makes a super loud thumping noise, not great when you try to sleep. The attendant at night seemed bothered when he had to get up and open the door for us. Other than that the property is clean and kept.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 21 Oct 2023
Emily, thank you for taking the time to complete a review. I do apologize that we failed to meet your expectations. I have shared your feedback with the management team.