Property entrance

Reviews of Terrazas del Inca Bed and Breakfast

3 out of 5
Terrazas del Inca Bed and Breakfast
Calle Wiracocha M-18-4, Urubamba, Machu Picchu, Cusco

Reviews

8.2

Very good

Rating 10 - Excellent. 240 out of 579 reviews" "
Rating 8 - Good. 201 out of 579 reviews" "
Rating 6 - Okay. 90 out of 579 reviews" "
Rating 4 - Poor. 30 out of 579 reviews" "
Rating 2 - Terrible. 18 out of 579 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Dislike - Some mould in shower. Rooms may not have been attented to well as protests had caused lockdowns. Service by Carlos was great though - he let us leave bags there after checkout while we were at M Picchu.
Stayed 1 night in Feb 2023

8/10 Good

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrazas del Inca
Everything was great but the breakfast needs a bit of improvement. I would stay again.
Stayed 1 night in Dec 2022

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good, but be prepared to climb to the top of the hill.
Stayed 1 night in Nov 2022
Response from Ann on 27 Nov 2022
We loved haved you here!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Jourdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff , good location. Breakfast could have been better.
Stayed 1 night in Nov 2022
Response from Ann on 13 Nov 2022
Thanks for the suggestion, we loved having you here, I hope you visit us again.

10/10 Excellent

ROSE MARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the river walk by the property
Stayed 2 nights in Oct 2022
Response from Carlos (manager) on 26 Oct 2022
Thank you very much, it is a nice detail to sleep with the sound of the river and get up all fresh in the morning, have a rich and nutritious breakfast and be ready for the adventure of Machupicchu. Recommend Terrazas del Inca to your friends and family, sincerely Carlos Mendoza (manager)

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff and the bed was almost too comfortable to get out of!
Stayed 1 night in Aug 2022
Response from Nadia on 1 Sept 2022
We really appreciate your comments. Thanks for your visit.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
When we got to the hotel the employee at the desk informed us our hotel room (a honeymoon suite) had been double booked and that we wouldn’t have a room, the room we had already paid for. The woman acted like this was completely acceptable. Aguas Calientes only has so many trains leaving and coming in everyday. The city also only has a few hotels. After complaining multiple times how this is unacceptable the owner came out and paid for us to have a room at another hotel. Happy that we got another room at another hotel, but definitely not the experience I was hoping for when traveling to Machu Picchu for a once in a lifetime trip.
Stayed 1 night in Apr 2019

10/10 Excellent

T.Steve

Travelled with partner
Liked: Staff & service
The location is very good, 10 minute walk to the train station that comes from Ollantaytambo, or to Cusco. Restaurants and shops are within a few minute walks. Breakfast was good, and the host was nice and helpful. When we checked in, the lady host said something about the hotel was under maintenance, and she took us to the sister hotel nearby, so we cannot comment about the room. Would stay here again!
Stayed 1 night in Feb 2020
Response from Carlos Mendoza (manager) on 21 Feb 2020
Thank you for your comment, this first week of March we open again, after 15 days of spare parts and now nothing stops us in this 2020, beautiful rooms with a view, more rest terraces, a cafe restaurant called cafe 80s, inspired by the wonderful movie Back to the future and above all a super good buffet breakfast, thank you and we would have liked to stay in our bed and breakfast, but we invite you to recommend your friends and family to enjoy Terrazas del Inca bed and breakfast in Machupicchu and spend some Best moments of rest, sincerely Carlos Mendoza.

10/10 Excellent

Edgar, Glendora, CA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. They explained everything in detail. Very profesional and caring.
Stayed 1 night in Jan 2020
Response from Carlos M (manager) on 31 Jan 2020
Thank you very much for your good comments from the staff, in our front desk there is always a map of the town with a lot of information about what to do in Machupicchu, come back soon or recommend this bed and breakfast to your friends and family to your friends and family, sincerely Carlos Mendoza (manager)

10/10 Excellent

Thea, Brooklyn, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one night stay before going to Machu Picchu. Staff was great. Room was clean with cozy bed and hot shower. Breakfast with good selection starts at 4:40 for early risers. Hotel let us leave our bags while at Machu Picchu and even let us change clothes and have tea to warm up after a rainy trek. Recommend.
Stayed 1 night in Jan 2020
Response from Carlos Mendoza (manager) on 22 Jan 2020
Greetings from Machupicchu, thank you very much for your good comment of the family room of 01 queen bed and 02 single beds, our breakfast IS served from 4 and 40 hours and all our guests indicate that they can stay in the lobby, have a drink Warm up and wait for your train to leave. Thank you and we await your recommendation to friends and family, sincerely Carlos Mendoza (manager)

10/10 Excellent

Xiaoyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is quite value.
Stayed 1 night in Jan 2020
Response from Carlos Mendoza (manager) on 13 Jan 2020
Thank you very much for your good review. I think that being near the river, having a decoration that goes hand in hand with nature, and with comfortable rooms, make Terrazas del Inca bed and breakfast in Machupicchu a very good option to stay with family, honeymoon, friends and people alone.

10/10 Excellent

Minaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host and staff were very accommodating, friendly and welcoming. who provided with a good breakfast and stored our bags while we were visiting Machu Pichu. Thank you Constancia and your staff
Stayed 1 night in Dec 2019
Response from Carlos Mendoza (manager) on 9 Jan 2020
Thank you very much for commenting on our breakfast and our service, and do not forget to recommend to your friends and family, sincerely Carlos Mendoza (manager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our service and check-in was amazing friendly and quick the location of the hotel was perfect for us as we were five older ladies travelling together can’t say enough about the staff and the wonderful breakfast
Stayed 1 night in Dec 2019
Response from Carlos Mendoza on 4 Jan 2020
Greetings from all of us who work in this small B&B and thank you for the comments of our attention and breakfast your opinion helps us to keep improving. Have a good return and this year 2020 be full of blessings for all of you, sincerely Carlos Mendoza (manager)

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bed and pillows could be more comfortable. Only stayed there 1 night and slept few hours. Employees were very attemptive and accomodated all our requests. Breakfast was good. Fresh queso andino, bread, yogurt, coffee and no shortage of real butter a d milk.
Stayed 1 night in Dec 2019
Response from Carlos Mendoza (manager) on 1 Jan 2020
Thank you very much for your comment about our fresh and delicious breakfast and the black coffee has a lot of flavor too, greetings and we recommend to your family and friends, sincerely Carlos Mendoza.

10/10 Excellent

NASEALIA L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Carlos Mendoza (manager) on 1 Jan 2020
Thank you very much for your good punctuation, your opinion helps to improve our service, sincerely Carlos Mendoza.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Carlos Mendoza (manager) on 1 Jan 2020
Gracias por hospedarte en Terrazas del Inca bed and breakfast Machupicchu, sincerely Carlos M.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed three nights, to arrive ahead of early morning trip to Machu Picchu and to have leisure time afterward. Hotel staff were helpful and accommodating. Buffet breakfast was the best of our trip so far and cook fixed bag lunch for Machu Picchu. Towels were ultra thick and entire hotel seemed new. No problem to store bags between check out and When train left.Great stay overall.
Stayed 3 nights in Dec 2019
Response from Carlos Mendoza (manager) on 1 Jan 2020
Thank you very much for the exact comment of what we know how to do, everyone in Terrazas del Inca likes to meet people like you, now we have more variety of fresh and clean meals and lunches ready and made to order. Receive a happy year 2020 from the entire team of Terrazas del Inca bed and breakfast in Machupicchu, sincerely Carlos Mendoza (manager)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Convenient location. Room is not as big as it says (40 square meters). Cramped bathroom. The breakfast is okay.
Stayed 1 night in Dec 2019
Response from Carlos M (manager) on 9 Dec 2019
Thank you very much for your good punctuation, greetings and good trip, sincerely Carlos Mendoza.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly and helpful. They give us lot oflocal information. And place is very clean and have everything you need
Stayed 1 night in Nov 2019
Response from Carlos M (manager) on 6 Dec 2019
Thank you very much for commenting on the service and rooms of Terrazas del Inca bed and breakfast in Machupicchu. We look forward to your recommendation to friends and family, sincerely Carlos Mendoza (manager)

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, clean comfortable room
Stayed 1 night in Nov 2019
Response from Carlos M (manager) on 22 Nov 2019
Thank you very much for your opinion, it helps us to continue growing, sincerely Carlos Mendoza

8/10 Good

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Carlos M. (manager) on 21 Nov 2019
Gracias por su comentario positivo, sincerely Carlos Mendoza.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Carlos Mendoza (manager) on 11 Nov 2019
Gracias por tu opinion de 5 esterllas, nos alienta a seguir mejorando mas.

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel was comfortable but had a damp smell and the street noise made it very hard to sleep- even with ear plugs. Good breakfast and helpful staff though
Stayed 1 night in Oct 2019
Response from Carlos Mendoza (manager) on 11 Nov 2019
Thank you for your comment and we have addressed the inconveniences of your stay, It helps us to improve, sincerely Carlos Mendoza.

8/10 Good

Elmer, Ottawa, on. Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river sound and the mini fridge in the room defensively a great to have in the room. The only thing I would add is mosquito screens on the windows, so you can open them without all insects coming inside and enjoy the river sound better.
Stayed 1 night in Oct 2019
Response from Carlos Mendoza (manager) on 11 Nov 2019
Thank you for your good comment, we will take your recommendations into account, sincerely Carlos Mendoza.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very basic, very small room, quite loud. Very comfortable bed and nice staff.
Stayed 2 nights in Oct 2019
Response from Carlos Mendoza (manager) on 11 Nov 2019
Thank you for your opinion, it helps us to continue improving, sincerely Carlos M

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located near everything we needed. 5 minutes to the trains 5 minutes to buses that take you to Machu Picchu. Shopping and restaurants 2÷3 minutes. Helpful staff. I would recommend using google translator and definitely BUG REPELLENT when you go out.
Stayed 1 night in Oct 2019
Response from Carlos M. (manager) on 11 Nov 2019
Thank you for recommending the location, and at the time of October, November and December is where there are more mosquitoes throughout the town, bring your mosquito repellent.

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Carlos Mendoza (manager) on 21 Nov 2019
Muchas gracias por sus comentarios positivos, nos ayudan a hacer mejor las cosas, puedes recomendar a tus familiares y amigos nuestro bed and breakfast. Esperamos que hayan tenido un buen viaje, sincerely Carlos Mendoza-.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, situated at the top of the hill away from the noise and directly across from the river that’s like a sweet lullaby. Can’t beat this place for the price. My only complaints would be the super early check out and lack of water pressure and spotty hot water in the shower. Things like that are something I expect when being in a remote place though. Overall great place to stay.
Stayed 2 nights in Sep 2019
Response from Carlos Mendoza (manager) on 3 Oct 2019
Thank you very much for your good comments, and we look forward to a good recommendation. Unfortunately to visit Machupicchu, you have to get up very early, but we recommend staying at least two nights, to sleep with a deep sleep and wake up late to have the buffet breakfast. Regards, sincerely Carlos Mendoza (manager)

10/10 Excellent

Armand and Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and cool place to relax after a long hike at Machu Picchu.
Stayed 2 nights in Sep 2019
Response from Carlos Mendoza (manager) on 3 Oct 2019
Thank you very much and we await your recommendations, greetings from Machupicchu and wish you a good return to your destination.

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019
Response from Carlos Mendoza on 1 Oct 2019
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
Stayed 3 nights in Aug 2019
Response from Carlos Mendoza (manager) on 11 Sept 2019
Muchas gracias, sincerely Carlos Mendoza.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
El inodoro tenía una fuga y estuvo chorreando agua toda el día y noche La calefacción muy pequeña para el tamaño del cuarto y no lograba calentar bien la habitacion
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Carlos M. on 15 Jul 2019
muchas gracias por su visita, sincerely Carlos Mendoza.

4/10 Poor

M

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The windos are always during the day open otherwise it would be small bad in the rooms.
Stayed 4 nights in Jun 2019
Response from Thank you on 26 Jul 2019
Thank you very much for your evaluation of your recent stay at our hotel. Your opinion is very valuable to us, as we strive to improve each stay. We are very grateful for your comments on the aspects of the room that should be renewed. It is a pleasure to announce that we will implement many of these improvements in the next two months. Best regards, Noemi A.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Carlos M- (manager) on 15 Jul 2019
Gracias por su estadia, en nuestro bed and breakfast, sincerely Carlos M.

10/10 Excellent

Enrique, Orlando fl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and helpful for all our questions, and the location and rooms was perfect
Stayed 4 nights in Jul 2019
Response from Carlos M. on 10 Jul 2019
Muchas gracias por todo y estamos en contacto, sincerely Carlos M.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Carlos M. (manager) on 6 Jul 2019
Thank you for your stay with us, greetings from a distance, sincerely Carlos Mendoza.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice to stay in Machupicchu Pueblo
Greeted by a friendly and helpful staff, the room was ready earlier than expected and the location was great
Stayed 1 night in Jun 2019
Response from Carlos M on 6 Jul 2019
Good evening, greetings. Terrazas del Inca is located in front of the Aguas Calientes river, five minutes from the train station, five minutes from the thermal baths, five minutes from the bus station. Everything is done walking in this small town of Aguas Calientes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Apart from the well kept premises, the staff were all friendly and attentive.
Stayed 2 nights in Jun 2019
Response from Carlos M (manager) on 28 Jun 2019
Thank you very much for your comment, and thank you for visiting our country, sincerely Carlos Mendoza (manager)

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Not great
Was disappointed with this hotel. The photos did not reflect the room we were given. We booked the standard room that included welcome drinks that we never received. Our room did not have windows (well, there was a window that faced a wall), poorly lit, and wasn't the cleanest. There were stains on our bed, hair in our shower, and several spiders. It's also located up the hill from the train station, which was challenging to walk up with our large luggage. The only part that was decent was the staff, who were all friendly and helpful. I wouldn't stay longer than one night here if you're just doing Machu Picchu, but even then, stay closer to the train station.
Stayed 2 nights in Jun 2019
Response from Carlos Mendoza (manager) on 28 Jun 2019
Good evening, greetings from Machupicchu, we read with a lot of attention and we are really very worried, we have not had a comment like that, because we want our guests to say goodbye very happy of their visit to our Bed and breakfast. We do not offer a courtesy drink, but we do have a variety of free infusions during and after the stay, for all our guests. And about cleanliness something happened that day, but we always say if something is wrong communicate us and immediately we give solution. We apologize and believe that Terrazas del Inca will always be ready to give a good service. We apologize on behalf of all the staff that we work at Terrazas del Inca bed and breakfast, sincerely Carlos Mendoza (manager)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was beautiful. Clean bathroom. Our room overlooked the river, providing relaxing white noise that my husband likes for sleeping. Breakfast provided including yogurt, cereal, fruit, juices, and breads. A cook asked if we would like eggs prepared to our preference. We had one big problem - no water in the morning. None. Not the sink, toilet, nor shower. The employee said it would be shut off for two hours, not coming back on until after our checkout to leave for Machu Picchu. I expressed my frustration and he offered to let us come back and shower afterward, but our plans wouldn't allow for the time. For whatever reason, he called about a half hour before our checkout to inform us the water was back on, so we got to take a quick shower. Not sure the issue with running water, but this is unacceptable for what we paid and is not inline with the quality of their other services.
Stayed 1 night in Jun 2019
Response from Carlos Mendoza (manager) on 28 Jun 2019
Thank you very much for your opinion, and we want to do things well for a good service, sincerely Carlos Mendoza.

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property did not seem to be kept up with. Our room had a very bad Odor and there was mold all over the bathroom. The toilet leaked and the comforter on the bed smelled and felt terrible. I would not stay here again.
Stayed 1 night in Jun 2019
Response from Carlos Mendoza (manager) on 28 Jun 2019
Good evening, greetings and thanks for writing, we already answered your friend who made the same comment, we explained the inconvenience and we asked for the apology of the case, thank you for your understanding, sincerely Carlos Mendoza.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service very attentive staff. The location is ideal overlooking the river sounds great at night.
Stayed 1 night in Jun 2019
Response from Carlos Mendoza (manager) on 18 Jun 2019
Thank you very much for your visit and your description of our bed and breakfast, we hope a soon return in a few years later, sincerely Carlos-

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff was very helpful and check in was easy. Breakfast was nice, coffee was excellent. Location was good and away from noisy part of town. Rooms probably need a bit of updating though, look old and room smelled a little moldy. Bathroom needed a fan to take out moisture, floors and walls stay wet after shower.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Carlos Mendoza (manager) on 18 Jun 2019
Your qualification is important and it helps us grow, sincerely Carlos M.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Carlos Mendoza (manager) on 21 Jun 2019
Gracias por ser nuestro huesped, y asi seguiremos brindando una atencion optima a todos nuestros visitantes.

10/10 Excellent

Monique, Houston,TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpfull staff, clean with comfortable beds. Breakfast is basic but good. Would stay there again.
Stayed 3 nights in May 2019
Response from Carlos Mendoza (manager) on 18 Jun 2019
Thank you for your visit to Aguas Calientes. Cleaning is very important, as well as breakfast, and good care and comfort, so we want all our guests to remember us, come back soon, sincerely Carlos.

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Carlos Mendoza (manager) on 18 Jun 2019
One more comment. It helps us to continue growing, sincerely Carlos.

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characteristic hotel in Agua Calientes
The hotel is located in a quiet area very close to the bus to machu pichu. We enjoyed the characteristic decorations and the kindness of the staff. Laundry is available.
Stayed 1 night in May 2019
Response from Carlos M (manager) on 30 May 2019
Thank you very much for the good comment, you can recommend your friends and family to visit Machupicchu and our friendly B & B, sincerely Carlos Mendoza.