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Reviews of Illary Inn

2.5 out of 5
Illary Inn
Calle Kory Wakanki B-11, Urb. Las Orquideas, Machu Picchu, Cusco

Reviews

5.8
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 6 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 4 out of 14 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Jin

Good value
Its location is good, close to everything but so as almost every other hotel in Aguascalientes. Room WIFI was intermittent during our stay. Breakfast and check out finish at 9am.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great location! Very clean, comfortable, and friendly staff.
Stayed 1 night in Jun 2018

6/10 Okay

Stacy

Liked: Cleanliness
Fine for one night, no frills
There are two parallel streets with very similar names, so this place was difficult to find. The street address on my reservation had been Americanized and did not match the street signs. I reserved a room with a double bed but received a room with two twin beds, not a big deal especially since they let us check in an hour early. The room was tiny and the only other furniture other than the beds were a tv and night stand. The reading light above my bed was packing taped to the wall and did not work. The towel hook had fallen off the wall in the bathroom and toiletries provided were limited to a sliver of soap and a packet of shampoo. The window in the bathroom lined up directly with the adjacent rooms bathroom window, so you can see into it and your neighbors can see you. The lighting was one bare bulb on the ceiling. Our room had no air conditioning or heating available. The only means of ventilation was a window into an interior atrium. The atrium amplified sound and we could hear every conversation in the lobby 3 floors below and all the noise associated with setting out breakfast at 5am. We had pre-paid, however, when we checked out the staff could not "find our reservation" and wanted us to pay again. Staff needs to learn the computer system better.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never stay there again.
The room was next to the stairs. In the room there was part of one wall a 3 feet by 8 feet thick glass. You could see all movements behind the wall and light kept coming in through the glass. I asked the desk clerk to change my room. He said he can't since I was in there for 10 minutes and the maid had left. He came up to the room to see what I was talking about all the movement seen through the glass. We were looking when a person walked by. I said there it is. I can't stay in such a place. He said it should not continue since that was the maid going home. I wanted a refund and was willing to go somewhere else. Of course, he could not give the refund. Breakfast was very skimpy, and nothing was being added on as it was eaten. When I entered the room, on the bed was the soap, towels and tp. I put them all in place. Never again.
Stayed 1 night in Apr 2018
Response from WILLY on 21 May 2018
GRACIAS POR SER BUENA PERSONA

4/10 Poor

Me, Burlington, Canada

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Windows open to the stairwell
Okay to stay for one night as you have to be at the pickup location by 5:30 a.m. to be taken to the site
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to train station
Convenient location, recently renovated, easy check-in. Good breakfast, usual bread, jam, fruit juice, hard boiled eggs, museli bars and fruit.
Stayed 1 night in Oct 2017
Response from Illary on 12 Nov 2017
Thanks a lot for your feedback, you're always welcome!

2/10 Terrible

Diana, Monterrey, México

Travelled with family
Liked: Staff & service
Reservé y pagué desde febrero una habitación para mi esposo, hijo de 12 años y yo para fechas de semana santa; confirmé por correo electrónico reenviando la confirmación de pago y reserva de Expedia un mes antes para avisar que llegaríamos en el tren de la noche a Aguas Calientes, y me confirmaron que no habría ningún problema ni cargo alguno por mantener la reserva fuera del horario de check in (me daba temor perder la reservación por ser temporada alta). Al llegar al hotel no tenían ni mi reserva anotada, ni el pago registrado (eran las 10 pm, con hambre, agotados del viaje, lo último que quería escuchar era que no teníamos hotel para este viaje a Machupichu planeado por meses). El hostess se responsabilizó porque evidentemente alguien del staff cometió un error administrativo, y agradezco que haya buscado soluciones, y pues bien, no podría opinar del hotel Illary Inn porque finalmente no nos pudimos quedar. Nos transfirieron a otro hotel "de la misma gama", de aspecto más viejito y un desayuno inferior en calidad al prometido en Illary (revisé y dicho hotel es un poco más económico que el Illary); pero se cumplió finalmente el objetivo de mantener a mi familia en un lugar limpio, seguro, cerca de la zona donde queríamos quedarnos y con vista a las montañas.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo benéfico
Bom custo benéfico.. Hostal bom para passar uma ou duas noites para que vai a machu picchu.
Stayed 1 night in Oct 2018

8/10 Good

Erika, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
Agradable, tranquilo
Hotel agradable, cerca a todo y precio racional. El desayuno es variado y rico, el personal es amable, las habitaciones son cómodas y limpias, pero algunas no cuentan con ventana así que puede ser un poco asfixiante teniendo en cuenta que son pequeñas.
Stayed 2 nights in Jun 2018
Response from willy on 31 Aug 2018
buen dia muchas gracias por sus comentarios. saludos cordiales

2/10 Terrible

Leticia, México

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel cercano a la estación del tren
Hotel bien ubicado, personal amable, pero la habitación demasiado pequeña. Casi solo cabe la cama.
Stayed 1 night in Apr 2018
Response from WILLY on 21 May 2018
GRACIAS POR SU COMENTARIO SEGUIREMOS MEJORANDO DIA A DIA. SALUDOS

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, room comfort
Ideal para un viaje corto a machu picchu
Muy buena atención en el hotel por parte de la recepcionista. Muy atenta y preocupada por dar toda la información que uno necesitara. La ubicación junto a la estación permite moverse rápidamente, al igual que a la parada de mini buses a Machu Picchu. Nos dieron la opción de habitación con vista o interior. La desventaja de las que tienen vista, Es el ruido de los trenes que quedan al lado (se ven de la ventana al igual que las maravillosas montañas). Un buen desayuno que parte a las 5 am pensando en quienes van en los primeros turnos de la Ciudadela. El único problema que tuvimos fue el baño de la habitación, el lavamanos filtraba agua hacia el piso, La cortina de la ducha era más corta que el receptáculo por lo cual el agua se salía y el soporte de las toallas se caía.
Stayed 1 night in Jan 2018
Response from katya on 2 Feb 2018
gracias por su estancia en el hotel illary inn

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
sucio
Stayed 2 nights in Jan 2018