Lucq-de-Bearn Holidays from £520

Absolute Horror! Worse than a bad Motel. Moldy bathroom and other areas, peeling ceiling, dirty, floor old and missing tile throughout, musty smell bathroom, hardly room to walk to other side of bed, patio door difficult to lock properly, main door was dirty, falling apart and had to slam to get to stay closed, bath tub so high difficult to get in and water leaked outside on to floor, toilet in a dirty closet which to pull pants up had to open door or hit head on the door, hallways mold on walls, etc etc. why out for evening to not have to be in the room any longer than need be. I usually don’t complain but this was so awful and to be listed as a 4* was as far from the truth as you can get. Requesting refund for this severe falsely advertised experience. This would be a 1* at best. Makes me wonder who is providing and verifying these ratings. Stay away!

The hotel is great and the staff couldn’t be more helpful. Breakfast is excellent and the decor is very fun and clever. The rooms are well configured, just small. We’re traveling for three weeks so were a bit overpacked but made it all work. It’s a quick walk to central town, which was great after dinner, and nice to be out of the hustle + bustle.

Rooms was organized but very small. AC good. Night clerk helped by finding extra pillows. Wifi worked in lobby but not in room.plugs were loose so adaptors fell out.

The first room #16 was totally unacceptable with damp and mold settling around the vent. Not at all what we were expecting. After complaining we were upgraded to the largest room in the hotel which is what we thought we would get in the first place. The best part of the experience was meeting the chef, Olivier Lataste who created sumptuous meals for us.

We had a great stay! Nice that food served all day. Very helpful staff. Wonderful spa and decent little gym. Welcomed our little dog!