Lublin International Fairs

We booked last minute for a one-night stay. The site did not indicate an additional deposit and the property sent a link for payment through a private email that went to spam. I missed that email and upon calling, the woman was dismissive stating I should get to a cafe for wifi before 10pm cutoff. It was 930pm, had my three kids with me, and was frantically trying to get this payment through. A little more kindness would have gone a long way. Take note: A lot of stairs to take. There is active construction going on in the area. The property taped signs on all the windows saying to not open them due the possibility of the glass breaking due to winds. There are several fans available but it was not enough to dissipate the heat in the rooms and we were sweltering. We booked due to the great reviews and were expecting a nice, reasonable stay. This was a terrible stay. I did request a refund from the owner before checking out of the property due to the circumstances and was declined since I “completed” my stay and did not reach out when the problems occurred. I am understanding this to mean calling at 3a asking to permit me to open a window or something? I’m not sure. I did want to give the positives. We did think the apartment was true to the pictures. They provided some amenities like body wash and shampoo. Pillows were plentiful.