3/5 Okay
Robert
29 Mar 2022
Liked: Cleanliness, property conditions & facilities, room comfort
COULD be so lovely.
Lovely hotel, given a warm albeit a little awkward (the previous guest hadn't returned the key) welcome.
As lovely as the hotel is, with great potential and friendly staff, our stay went downhill from there.
1st morning we ordered breakfast, although relaxed I thought 30+ minutes was a little excessive to wait, when it did arrive we were served salmon instead of bacon, it was dealt with promptly although did extend the wait further. My husband ordered firm yolk, perfect, I ordered mine as normal, unfortunately I had to scrape some of the uncooked egg white out.
We went out for the day, on our return, approx 4pm, the room had not been serviced, we weren't fussy about clean towels or the bed being made, but clean coffee cups, replenished coffee and toilet paper were required, on visiting reception, this was dealt with promptly.
Night 2 (saturday), horrendous, the hotel is situated next to a micro-pub, which played very loud music until the early hours, which inevitably we had to close the window (in an already warm room). My husband phoned the out of hours emergency number (the hotel is unmanned at night) to ask advice and allow them to listen to the noise pollution we were experiencing, there was no reply on the EMERGENCY number. It was dealt with the following morning, where a £40 goodwill gesture was refunded.
Breakfast 2, ordered firm yolk to prevent repeat of previous morning. My egg white was so burnt I couldn't cut through it. Over 30+ mins again.
Stayed 2 nights in Mar 2022