Dear Jeremy, We sincerely apologize for the disappointing experience you encountered during your recent stay. Your comfort and satisfaction are our top priorities, and it is disheartening to hear that we fell short of meeting your expectations. We regret any inconvenience caused by the unpleasant lobby odor and the condition of your room. Please know that we take your feedback seriously and will address these issues promptly to ensure improvements are made. We understand your disappointment and are committed to enhancing the quality of our accommodations and services. We appreciate your understanding and hope you will consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Darrell, We appreciate your generous feedback for Extended Stay America. It is a pleasure to see that you enjoyed our reasonable rates and safe, relaxing accommodations. Ensuring a clean and peaceful environment for our guests is paramount to us. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable visit in the future. Sincerely,Hotel Management

Dear Patricia, Thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. Please know in the future, our front desk is always available to help make you as comfortable as possible. We hope you will allow us to serve you better in the future. Sincerely,Hotel Management

Dear EVELYN, Thank you for taking the time to write a review of our hotel. We are sorry about the shortcomings you encountered during your stay. Your feedback regarding the room amenities, noise disturbances, and cleanliness issues is concerning, and we regret any inconvenience caused. Please know that your comments will be shared with our team for the improvement. We understand your disappointment and sincerely apologize for falling short of your expectations. We value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Josue, We appreciate your feedback and take your concerns seriously. Our goal is to ensure a comfortable stay for all guests. Please know that we adhere to policies promoting a safe and pleasant environment. If you have specific details or encountered any issues, we would appreciate more information to address your concerns appropriately. We strive to provide an atmosphere where all guests feel respected. We value your input and will work to improve based on your feedback.Sincerely,Hotel Management

Dear Hansol, Thank you for choosing us and sharing your feedback. We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comfort and satisfaction are important to us, and we're sorry to hear that the hotel didn't meet your expectations. We value your input, and we'll use your comments to address the issues you raised so we can continue to improve our services and provide a better experience for our guests in the future. Sincerely,Hotel Management

Dear Jose Jesus, Thank you for your positive feedback about your stay at Extended Stay America. We're delighted you had a very good experience at our hotel! Providing a comfortable and clean environment for our guests is one of our top priorities, and we're thrilled that you found our beds comfortable and our cleaning up to your standards. Your satisfaction means the world to us, and we look forward to welcoming you back to Extended Stay America for another great stay.Sincerely,Hotel Management

Dear Christine, Thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We are also disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We are grateful for your business, and we hope to have another chance to restore your faith in us.Sincerely,Hotel Management

Dear Amber, Thank you for choosing our hotel and for your candid feedback. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate our devotion to exceptional experiences.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay at our hotel and sharing your feedback. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Gladys L., We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Mercella, We are very disappointed that we did not deliver the exceptional visit you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Thank you once again.Sincerely,Hotel Management

Dear Sarah, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the cleanliness issues you encountered in your room. Providing a clean and comfortable environment is paramount, and we apologize for falling short of your expectations. We will address this matter with our housekeeping team to ensure it doesn't happen again. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Derrick, Thank you for taking the time to post your review. We value our guests' comments and opinions and apologize for not meeting your expectations. Our front desk team is available to help you stay comfortable. Please consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Dana, Thank you for sharing feedback about your recent stay at Extended Stay America. We know a fresh, clean room and good customer service set the tone for a wonderful stay. Our hotel is committed to ensuring cleanliness inside and outside the hotel, and we all try our best to be kind and courteous towards everyone. Therefore, we are so happy that our effort is being noticed and appreciated. Your satisfaction means more than anything, and thank you for your beautiful comments. We hope you will return to us on your next visit to the area.Sincerely, Hotel Management

Dear Candice, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit Louisville.Sincerely,Hotel Management

Dear Rhonda, Thank you for taking the time to review your stay. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our hotel's housekeeping and pest control, and we are sorry this was not your experience. We appreciate you informing us about this issue; we will share your observations with our team to ensure future guests aren't similarly affected. We hope this isolated incident does not prevent you from choosing us again, as we would welcome the opportunity to show you the exceptional stay you should always expect from us.Sincerely, Hotel Management

Dear Shonnell, Thank you for your review. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We take these comments seriously and use them to improve our guest experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Guest, Thank you for your review. We apologize that your room was not ready, and we genuinely regret if we overlooked a few issues in the preparation of the room before your arrival. We very much appreciate you bringing this to our attention, and we will address this appropriately. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Stephen, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in, and we sincerely apologize for not providing you with a fresh, clean suite. We have shared your feedback appropriately to ensure this is adequately addressed and hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management

Dear Christella, Thank you for taking the time to review our hotel. We are glad you enjoyed most of your visit. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management