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Reviews of Country Inn & Suites by Radisson, Louisville East, KY

2.5 out of 5
Country Inn & Suites by Radisson, Louisville East, KY
1241 Kentucky Mills Dr, Louisville, KY

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1002 reviews" "
Rating 8 - Good. 307 out of 1002 reviews" "
Rating 6 - Okay. 166 out of 1002 reviews" "
Rating 4 - Poor. 104 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shannka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For 155.00 a night it was insane, the pictures are totally and utterly false advertising. The sheets and the covers on the bed was dinghy I didn’t want to sleep. It has a horrid smell in the room, the tv remote didn’t have a back to it, the batteries kept falling out when I asked for it to be replaced they claim they would send another one up but they didn’t. The staff looked as if they was substance abusers. Yeah I would
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Jonathon,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly.

4/10 Poor

Lakyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware. Not sure if asking for $100 cash at check in is a common practice. And since when does a hotel have ATM in the lobby- especially a Country Inn and Suites by Radisson?!?! We refused to pay cash to cover incidentals plus it also states in a printed piece of paper handed to us at check in, where they also charge your credit card an additional $250 to cover damages! That’s a total of $350 for a $145 room rate. Not worth the hassle. We will never stay there again. Just that alone made us feel very uneasy. Not a common practice anywhere I have ever stated in my 40 years of travel!
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Lakyn, We appreciate your feedback and apologize for any inconvenience. Our hotel aims to provide a variety of payment options for incidentals, and the ATM in the lobby is available for guests' convenience. We value all forms of feedback and regret any discomfort caused. Your concerns have been duly noted for our continuous improvement and we hope for the opportunity to better serve you in the future.

6/10 Okay

Erin

Travelled with family, Travelled with group
Liked: Cleanliness
There were no towels at the pool. And when we asked for towels at the front desk they were all out. So we used our room towels to dry from the pool a.d didn't have clean towels for a shower.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Erin, We apologize for any inconvenience you experienced with the towels. Your feedback is valuable and will be shared with the team for improvements. We hope you were still able to enjoy your time at the pool and appreciate you bringing this to our attention.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Matthew,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon.

4/10 Poor

FAHAD

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Below average
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello FAHAD,We appreciate your feedback and regret to hear that your stay was not up to your expectations. Our team is constantly working to improve our services for future guests' experiences. Thank you for bringing this to our attention.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Brandon,We are thrilled to hear that you had a wonderful experience during your stay with us! We hope to welcome you back again soon for another exceptional visit.

2/10 Terrible

Krista

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very out dated. Everything is banged up or damage in the room. Beware, they do change a $250 credit card hold AND a $100 CASH ONLY (refundable once you check out) fee as well.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Krista, Thank you for sharing your feedback with us. We appreciate your thoughts on the condition of the property. For any inquiries regarding fees or charges, feel free to reach out to our management team for clarification and assistance.

10/10 Excellent

Pooja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Pooja,We are pleased to hear that you found our hotel to be a good place to stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team. We appreciate your valuable review.

6/10 Okay

Miller

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Miller,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us with any feedback from your stay so we can address any issues.

8/10 Good

Trey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, staff was great, bed was hard for my taste and pillows were small. Everything was clean.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Trey,We're glad to hear you found our staff great and appreciated the cleanliness of our hotel. We appreciate your feedback regarding the bed and pillows; we will pass this on to our team for further review and improvement. Thank you for taking the time to share your experience with us.

10/10 Excellent

TERESA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Noisy during the night with lots of traffic. Air conditioner did not cool our room.
Stayed 1 night in Mar 2024
Response from Manager on 7 Mar 2024
Hello TERESA,We apologize for the inconvenience you experienced with noise and the air conditioner. Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, many restaurants nearby.
Stayed 1 night in Feb 2024
Response from Manager on 7 Mar 2024
Hello John,We're delighted to hear you enjoyed our breakfast options and the convenient location with nearby dining choices. Your satisfaction is important to us, and we appreciate your positive feedback. If you have any further comments or questions, please do not hesitate to reach out to our management team.

6/10 Okay

Leontae

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Looks great the outside. Rooms are dated and patched up but fairly clean. It's definitely a bate and switch. Luckily I only booked one night so not too bad
Response from Manager on 3 Mar 2024
Hello Leontae,We appreciate your feedback on our hotel's appearance and cleanliness. Our team is continuously working on improvements to enhance our guests' experience. Your comments will be shared with the relevant departments for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was neat and clean. Lady at the front desk was nice and personable. Morning breakfast was great
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Jason,We are pleased to hear that you enjoyed the cleanliness of your room, the friendly service from our staff, and the breakfast offerings during your stay. Your positive feedback is greatly appreciated as we strive to provide exceptional experiences for all our guests. Thank you for sharing your thoughts with us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place to stay. The lady that worked in the breakfast area worked very hard to make sure that there was enough for breakfast.
Stayed 3 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello Kathleen,We're delighted to hear you had a pleasant stay and enjoyed our breakfast service. Our team always strives to provide top-notch service to all our guests. Your kind words will be shared with our breakfast staff to recognize their dedication. Thank you for taking the time to share your feedback with us.

6/10 Okay

GREGORY

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The refrigerator didn't work!
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello GREGORY, We apologize for any inconvenience caused by the refrigerator not working during your stay. Your feedback is important to us, and we will address this issue with our maintenance team. Thank you for bringing this to our attention.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. 2nd stay, no issues, beautiful room. Breakfast is great.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Tanya,We are delighted to hear that you enjoyed your stay with us again and that our staff exceeded your expectations. It's wonderful to know that you appreciated our beautiful rooms and breakfast offerings. Should you choose to stay with us again in the future, we look forward to providing you with another enjoyable experience.

10/10 Excellent

Ervys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Ervys,We are pleased to hear that you had an overall positive experience during your stay. Should you have any further feedback or suggestions, please feel free to reach out. Thank you for choosing our hotel for your accommodation needs.

4/10 Poor

Mark

Business traveller
Disliked: Staff & service
My room was on end - closest to interstate. Heard traffic all night long that kept me awake.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Mark,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the noise from the nearby interstate. We value your comfort and would like to assure you that we always strive to provide a peaceful environment for our guests. We recommend reaching out to our management team to discuss any concerns you may have had during your stay.

6/10 Okay

Kevin

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kevin, We appreciate you staying with us and hope you had a comfortable visit. Should you have any specific feedback to share, we encourage you to contact us directly so we can address any concerns raised during your stay. We value your input and strive to make improvements based on guest experiences.

10/10 Excellent

Zeba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spacious rooms
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Zeba,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a wonderful experience with us. Our team strives to provide top-notch service and amenities for our guests, and we're thrilled that we were able to exceed your expectations. We hope to welcome you back in the future for another outstanding stay!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, courteous , and convenient
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Donald,Thank you for sharing your positive feedback about our hotel! We pride ourselves on maintaining high levels of cleanliness and providing excellent customer service. We're glad that our convenient location suited your needs. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Hillary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Hillary,We appreciate you choosing our hotel for your stay. If there is anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your input and want to ensure your next stay is even better.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Amy,We are stoked you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Dashala

Travelled with family
Disliked: Cleanliness, staff & service, amenities
They have BED BUGS
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Dashala, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Thomas,We appreciate your recent stay at our hotel. We hope you had a pleasant experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. Your input is valuable to us and we look forward to welcoming you back in the future.

8/10 Good

william

Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello william,We are delighted to hear that you had a satisfying experience during your stay with us. We appreciate your kind rating and it was our pleasure to serve you. Should you have any further comments or concerns, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Thomas

Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Thomas,Thank you for choosing our hotel for your stay. We appreciate your feedback and we kindly invite you to reach out to us directly with any specific issues you may have encountered during your visit. We value your input and would like the opportunity to address any concerns you may have had.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the heating because it was in front of the bed and I wasn’t able to breathe properly
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello Daniel,Thank you for sharing your experience with us. We appreciate your feedback regarding the heating placement and understand your concerns. We strive to continuously improve our guests' comfort and will certainly take your comments into consideration for future enhancements.

10/10 Excellent

Linda

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 9 Jan 2024
Hello Linda,We're thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again soon for another memorable experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Great location and service
Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Dear Guest,Thank you for your kind words! We are thrilled that you enjoyed our convenient location and the service provided during your stay. We strive to provide excellent service to all of our guests and we're glad to hear that we met your expectations. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Sujit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Sujit,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and ensure our guests have a comfortable stay. Should you have any further questions or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello karen,Thank you for choosing to stay with us recently. We truly value your patronage and are delighted to know that you had a positive experience during your stay. Should you have any further comments or feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Kelsey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We didn’t have a do not disturb sign, and the cabinets looked broken. Other than that we love it
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Kelsey,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding the lack of a do not disturb sign and the appearance of the cabinets. We will share your comments with our team for further review and improvement. We are glad to hear that you enjoyed your overall experience with us. We hope to welcome you back for an even more enjoyable stay.

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, beds, breakfast and a very warm pool!! Will stay again!!
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Amy,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our affordable rates, comfortable beds, delicious breakfast, and our inviting pool. We can't wait to welcome you back for another fantastic stay in the future!

6/10 Okay

Jamie

Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Jamie, Thank you for choosing our hotel for your stay. We value your feedback and would appreciate it if you could reach out to us directly with any specific comments or concerns you may have. We strive to provide our guests with the best possible experience, and we would like the opportunity to address any issues you may have encountered. We hope to welcome you back in the future for an improved stay.

6/10 Okay

Heather

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Staff was very friendly and accomidating. Bathroom needed updated paint on cieling was peeling and bathroom sink had a huge crack in the porcelain. Cable did not work staff tried to fix it but still would not work. Pool area in desperate need of fixing and update. Floor in pool area was torn up.
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Heather, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and accommodating staff. We apologize for any inconvenience caused by the appearance of the bathroom and the issue with the cable. Your comments have been shared with our team for further review. We also acknowledge your concerns regarding the pool area and will pass them along to the appropriate department. We hope you were still able to enjoy your stay, and we appreciate your valuable input for future improvements.

10/10 Excellent

Seneca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Seneca,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide the best possible service and it's great to know that we met your expectations. Should you have any further feedback or need any assistance, please don't hesitate to contact us. We hope to welcome you back soon!

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the staff here, so polite, accommodating and helpful! Beautiful hotel, very clean and up to date. Great complimentary breakfast in the morning as well. I highly recommend staying here for any trip!
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Christina,Thank you for recommending our hotel! We take pride in our polite and accommodating staff, as well as our clean and up-to-date facilities. We're delighted that you enjoyed our complimentary breakfast too. It was a pleasure having you as our guest and we hope to welcome you back soon!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not just another guest
The staff was very friendly and took time to make us feel welcome. There was a huge group checking in just before us but the level of service was the same for everyone. If we are in this area again, we will stay here for sure.
Stayed 2 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Chris,Thank you for choosing our hotel for your recent stay in the area. We are thrilled to hear that our friendly staff made you feel welcome and that the level of service was consistent, even during a busy check-in period. We appreciate your kind words and hope to welcome you back in the future.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness
Great stay overall! Definitely not enough breakfast. I had went down at 8 am for breakfast and there barely was anything from that time to 9:30. Didn’t like that I couldn’t get through side door bc my room was close to that side. Makes everything so much easier when you have access through the doors they said we could use.
Stayed 2 nights in Dec 2023
Response from Manager on 8 Dec 2023
Hello Amber,Thank you for choosing our hotel for your recent stay and leaving us a review. We appreciate your feedback regarding the breakfast hours and will take it into consideration for future improvements. We apologize for any inconvenience caused by the restricted access to the side door. We appreciate your understanding and hope you had an overall enjoyable stay with us.

4/10 Poor

Jeffrey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was poorly run. Warmer that kept the eggs, sausage and biscuits warm was not even on, so all cold. Carpeting throughout hallways was all wrinkles and trip hazard. Smell of marijuana in elevator and hallway. Soundproofing if rooms was terrible as heard neighbors throughout the night.
Stayed 2 nights in Nov 2023
Response from Manager on 15 Feb 2024
Hello Jeffrey, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during breakfast and understand your concerns about the amenities. We truly appreciate your input and will utilize it to improve our services.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff always a comfortable stay
Stayed 4 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Jerry,Thank you for your kind words about our staff! We're delighted to hear that you had a comfortable stay with us. Our team works hard to ensure our guests have a pleasant experience. We appreciate your feedback and hope to welcome you back on your next visit.

10/10 Excellent

Douglas, Beach Park

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't have an accessible room available.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Douglas,Thank you for your feedback. We apologize for any inconvenience caused during your stay. We appreciate your input and will use it to improve our services. Feel free to reach out to our management team for any further assistance.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Nothing Fancy, but clean
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Kevin,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad to know you found our rates to be good value for money. We strive to maintain cleanliness throughout our property, and we are delighted to learn that it met your expectations. Should you require any future assistance, please do not hesitate to reach out to us.

10/10 Excellent

Betty

Liked: Staff & service, property conditions & facilities
The staff were very friendly and professional.
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Betty,Thank you for your kind feedback about our friendly and professional staff. We strive to provide exceptional service to all our guests to ensure a pleasant stay. We appreciate your recognition and look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the bedroom and the staff ❤️ Good for family and couple ❤️
Stayed 1 night in Nov 2023
Response from GM on 19 Nov 2023
Respected Guest,Thank you for choosing our hotel for your recent visit to Louisville Kentucky, we are thrilled to hear that you have enjoyed your stay with friendly staff, nice room with separate bedroom on back, it was pleasure seeing you as our guest, please come back again when you are in area.Thank you.Country inn & suites, Louisville east.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff...easy access to highways
Stayed 2 nights in Nov 2023
Response from GM on 16 Nov 2023
Dear Guest DavidThank you for taking time to share your feedback, we are thrilled to hear that you have enjoyed your stay with very friendly staff, easy access to hotel from interstate, I will share this with my team as well, please come back again when you are back in area.Thank you.Country inn & suites, Louisville, east

6/10 Okay

Peggy

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from GM on 16 Nov 2023
Respected Guest, Thank you for choosing our hotel for your recent accommodation, we apologize for the inconvenience that you have not fully satisfied, we assure you that we will work on our week area, and requesting you to please give us another chance when you are back in area, it would be our pleasere.Thank you.Country inn & suites, Louisville east.