As they say, you can't please everyone all the time, BUT we sure do try! After 565 5 star reviews (all 4 of our listings and 2 platforms), we finally received our first negative comment. We reached out to Kimberly when she arrived, as we do with all our guests, to make sure everything was as expected. She never responded to any of our pre check in communication or the message asking how everything was upon checkin... until the day of checkout, sending us a rude comment. We reached out immediately. After a short conversation, it turns out she was surprised our house was nearby (250' away with a privacy fence exactly as written in the listing), and didn't like our other guests having dogs (on the other side of the lake). She said nothing about dogs barking or cleanliness. She demanded a refund or she would leave a negative review. Had she reached out during her stay, or given us a chance to fix whatever she wasn't happy with, we would certainly have considered a refund. To address the other things she mentions... 1)The cabin clearly faces the Lake as anyone can see in the pictures... not our house as she wrote. 2)Wifi is provided through Starlink currently (fiber optic coming soon) we get speeds from 50-150 Mbps unlimited, unless there is a lot of rain. It is far faster and more reliable than it has ever been for us out here in the country. As stated in the listing "please don't come for the fast internet". 3) The lake is cleaner than nearby Lake Anna and is as pictured (most guests tell us the pictures don't do it justice). Our family and most guests swim in it daily. It's clear enough to see my feet 6' down. After a big rain it does take a day or so for the cloudiness to clear up. Even still swimming it a natural lake is not for everyone and I completely understand that. 4) The farm animals she couldn't find were everywhere... sheep, turkey, and chickens in a fence 75' behind the cabin (you can hear them frequently), chickens and bunnies 100' to the left of the cabin near the lake. Friendly Ducks that will swim right up to the dock.. we leave duck feed at all the listings for guests to feed the ducks. 5) It is possible that a stray dog came onto the property, but we can't do anything about it if we don't know. Our dog is a 45lb golden doodle that doesn't bark, so I am confident she's stretching the truth again here. We can provide the perfect country escape, but we can't make you have fun! We provide a fire pit, 5 miles of hiking and biking trails, 2 kayaks, a stand up paddle board, row boat, pedal boat, dock, fresh eggs from our chickens, fishing poles and tackle box, life vests, games, hammock, the most comfortable beds we could find, and a truly fully stocked kitchen and house. Check out our other reviews, I'm confident you won't be disappointed! Ashleigh and Mike

Thank you for the kind words!

Thanks for a wonderful review, it's so nice to hear that your family enjoyed the entire property!

Thank you Randall, hope you can return soon!

Thank you Elle! We love reading reviews where everyone enjoyed so much of the property!

Wonderful! Happy to hear everyone had a great time! Hope you can return soon!

Thanks Ernest! Hope you can return soon!

It was great meeting your parents this time! Thank you so much for visiting Lake Glen Haven for a second time. Can’t wait to see you all again!

Thank you so much for visiting Lake Glen Haven! So glad you enjoyed your stay:) Would love to host you all anytime!