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Reviews of Residence Inn by Marriott Marina del Rey

3 out of 5
Residence Inn by Marriott Marina del Rey
4360 VIA MARINA, Marina del Rey, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 87 reviews" "
Rating 8 - Good. 17 out of 87 reviews" "
Rating 6 - Okay. 4 out of 87 reviews" "
Rating 4 - Poor. 4 out of 87 reviews" "
Rating 2 - Terrible. 8 out of 87 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. Residence inns are top notch hotels my number 1 choice
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this property. Rooms are large, breakfast was excellent -many choices. Staff was very helpful. I would highly recommend this hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and location. I was not pleased with the $49 parking fee and $30 charge for a roll away bed. Since when do you charge for that? Everything else was great.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in LA. Close to Venice and Santa Monica, but easy to get to downtown LA, Hollywood, Beverly Hills. Right on the water and very beautiful
Stayed 5 nights in Jan 2024

2/10 Terrible

Aramis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room I booked was studio , 1king bed, non smoking , Terrace through Expedia obviously. The description indicated marina view (which was my intention in booking to view the NYE 2024 fireworks), however , my view was the building next door which seemed to be a condo or apartments. The front desk manager apologized and told me that she would let Expedia know. This was not a cheap room , which I didn’t mind because I wanted my wife and son to enjoy the marina view . Total fail. I hope Expedia dfixss this and compensates me for this extreme fail.
Stayed 1 night in Dec 2023

8/10 Good

Ravindra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

Sifatata

Disliked: Staff & service
Stayed 4 nights in Nov 2023

10/10 Excellent

xiaoming

Stayed 6 nights in Nov 2023

10/10 Excellent

Alicia

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Perry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to be close to my surgeon, as I just had surgery and needed to recuperate. Residence Inn was great because the room was cleaned every day and fresh towels. The only thing that would be better is if they had a washer dryer in the unit. Staff was extremely attentive and polite. WE needed to be in the room most of the time, but if we were going to go out for an hour and asked the room to be cleaned then, they were on it. A/C broke down and they fixed it immediately. Nice kitchen, very usable with plenty of pots, pans, knives, forks, plates, glasses,etc. Overall, very happy with our stay and would come back.
Stayed 9 nights in Oct 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Fayez

Stayed 3 nights in Sep 2023

10/10 Excellent

Miram

Liked: Cleanliness, staff & service, property conditions & facilities
About 15 min walk from the beach
Stayed 1 night in Sep 2023

6/10 Okay

Deborah

Travelled with group
Liked: Cleanliness, staff & service
Paid more for a "view" room. Got a room on the 2nd floor with a view of the building across the street. Was told no other room available and was not compensated.
Stayed 1 night in May 2023

2/10 Terrible

Shalonda

Stayed 2 nights in May 2023

8/10 Good

Hyun Duk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Mar 2023

8/10 Good

Scott, San Luis Obispo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Residence Inn Marna del Rey is a good clean property, rooms are modern and nice. It’s not a cosy place, it has a business vibe to it. Very nice location right on the marina with very good access to a walking path around the marina to walk and look at the amazingly expensive boats there.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a 5 days in LA we only ended up staying for one night and the only thing we regret is not staying there from the beginning. Great hotel, beautiful location!
Stayed 1 night in Oct 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 3 nights in Jul 2022

2/10 Terrible

John

Travelled with family
Disliked: Staff & service
My wife and I tested positive for COVID-19 the day of our reservation. We immediately did the responsible thing and called to try to reschedule our reservation for a different day. The hotel would not consider this and would not even issue a partial credit. This kind of policy is very poor customer service and encourages people to still use their reservations in cases like this, exposing others to the virus .
Stayed 1 night in Jul 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean beautiful view
Stayed 5 nights in May 2022
Response from Ivah Brata on 14 Jun 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Residence Inn Marina del Rey on 24 May 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service
Great location and restaurant. Basic room, but large. Some hardware in bathroom in need of repairs. Strong sewage smell in room at times.
Stayed 7 nights in May 2022
Response from Ivah Brata on 14 Jun 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Cynthia

Stayed 4 nights in May 2022

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to check in early but room was not available (which is fine). Spent $30US at the bar (2 drinks!) Waiting until guaranteed check-in... No room available. Service was friendly but I did have to remind I'd been up since 4am and on a flight. Magic was worked and we were allocated a room shortly after 4pm. The hotel is beautiful. Modern and amazing setting. Beautiful views. Quiet area. Rooms are modern and well equipped (kitchen). Bed so comfortable, bathroom modern. View of marina breath taking. Not many bars / restaurants around in walking distance, drinks at hotel bar we found to be very expensive. We Ubered to a few places. Had some lovely walks in the VB canal area and several walks all the way to Santa Monica. Breakfast is pre packaged due to COVID but plenty to choose from. Lovely views.
Stayed 5 nights in Apr 2022
Response from Residence Inn Marina del Rey on 17 Apr 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Judith

Stayed 4 nights in Mar 2022

10/10 Excellent

Javier

Stayed 2 nights in Mar 2022

10/10 Excellent

April

Liked: Cleanliness, staff & service
Staff was AMAZING! Very polite, like EVERYONE on staff greeted us! Great facility & location too.
Stayed 3 nights in Mar 2022
Response from Residence Inn Marina del Rey on 22 Mar 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 4 nights in Dec 2021
Response from Residence Inn Marina del Rey on 17 Feb 2022
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Henry

Stayed 3 nights in Jan 2022

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Residence Inn Los Angeles Marina del Rey on 10 Jan 2022
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with great restaurant
Stayed 2 nights in Dec 2021
Response from Residence Inn Marina del Rey on 30 Dec 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Malka

Stayed 4 nights in Nov 2021
Response from Residence Inn Marina del Rey on 1 Dec 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is right on the Marina and minutes away from the beach. Beautiful and clean rooms.
Stayed 5 nights in Nov 2021
Response from Residence Inn Marina del Rey on 15 Nov 2021
Thank you for stay with us. We appreciate your feedback.

8/10 Good

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2021
Response from Mark Murphy General Manager on 12 Jan 2022
Thank you for choosing to stay with us!!!

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CA dreaming . . . .
Excellent location - fantastic spot right on the marina - a walk to the beach or great dining and shopping spots in MDR. We spent a month traveling in CA and this was one of our stops.
Stayed 4 nights in Sep 2021
Response from Residence Inn Marina del Rey on 2 Oct 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Great hotel in a fabulous location with an attentive staff. We’ll be back.
Stayed 5 nights in Sep 2021
Response from MDR Guest Services on 19 Sept 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but $46.00 dollars a day for parking was just plan gouging.
Stayed 3 nights in Jul 2021
Response from Residence Inn Los Angeles Marina del Rey on 1 Aug 2021
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Was OK. Didn’t Get the Room I booked
The hotel area was great but I did not get the room I booked. I booked and paid extra for a balcony and a marina view for our anniversary. Upon checkin, we got balcony room with no view and then were moved to a partial marina view with no balcony. The hotel was out of balcony view rooms so we took that room and a credit but we still didn’t get the room we wanted. All else was good with the stay.
Stayed 1 night in Jul 2021
Response from Residence Inn Los Angeles Marina del Rey on 1 Aug 2021
Thank you for staying with us. We appreciate your feedback and apologize for your inconvenience.

4/10 Poor

Nadine

Disliked: Staff & service, property conditions & facilities, room comfort
Bad customer service
Beautiful hotel and property, but The front hotel staff are rude and lack customer service skills..had a reservation for 4 nights left after the first night.
Stayed 1 night in Jul 2021
Response from Residence Inn Los Angeles Marina del Rey on 1 Aug 2021
Thank you for staying with us. We appreciate your feedback and apologize for your inconvenience.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel with a great view of the Marina.
Stayed 4 nights in Jul 2021
Response from Residence Inn Los Angeles Marina del Rey on 1 Aug 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The Residence Inn was perfect for our staycation getaway. We stayed for a day and it was a fun place to hang out with a friend. The suites are big enough where you can just hang out in the room for the day. We were no frills so the fact that we didn't have a view for the bay was fine BUT the booking listed the room as having marina view so I would be careful about checking with the hotel to ensure you have a view if you want it. It was nice to walk around the bay. The bar drinks were great (naturally expensive though) and the restaurant downstairs is convienant. The reception desk does not answer calls in the morning which was frustrating. Otherwise, cute spot to hang out and walk around the bay and beach.
Stayed 1 night in Jul 2021
Response from Residence Inn Los Angeles Marina del Rey on 1 Aug 2021
Thank you for staying with us. We appreciate your feedback and apologize for your inconvenience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff were wonderful and accommodating. However, there were somethings that could have been better in the rooms. The first room we were in, the thermostat didn't work we had to move after we were all unpacked. We needed to use the laundry room facility. Over half the washers weren't working. In our room all the doors stuck and difficult to open and close. At the complenmentary breakfast, there were grits most mornings how about easy on the grits and use more potatoes. Did you ever hear of a soft opening? You might think about that for future openings.
Stayed 12 nights in Jun 2021
Response from Residence Inn Marina del Rey on 9 Jul 2021
Thank you for staying with us. We appreciate your feedback and apologize for your inconvenience.

6/10 Okay

Sam

Disliked: Property conditions & facilities
Average
Except the view, the room was having issues. Automatic curtains not working, the entry door lack was not reading the key properly because it was broken. I wasn’t happy with the room condition
Stayed 2 nights in Jun 2021
Response from Residence Inn Marina del Rey on 9 Jul 2021
Thank you for staying with us. We appreciate your feedback and apologize for your inconvenience.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Check-in was easy and the person who helped was friendly. The room was clean except the bed sheets. The comforter had stains which we took a photo of and told the front desk. They said they will change the sheets. We went out to dinner and when we came back we asked the front desk if they were changed, the gentlemen said yes. When we got to our room, they were not changed therefore, we called the front desk. They told us that someone was already informed to change them earlier and that they were going to come to the room to fix it. Two hours passed and it was already 12am and no one came.
Stayed 1 night in Jun 2021
Response from Residence Inn Marina del Rey on 9 Jul 2021
Thank you for staying with us. We appreciate your feedback and apolgize for your inconvenience.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Residence Inn Marina del Rey on 9 Jul 2021
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Curtis

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No hot water
There was not hot water in the shower and they couldn’t move me to a different room they said. It was terrible taking an ice cold shower
Stayed 1 night in Jun 2021
Response from Residence Inn Marina del Rey on 9 Jul 2021
Thank you for staying with us. We appreciate your feedback and apolgize for your inconvenience.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Stayed 10 nights in Mar 2021
Response from Alfred R. on 19 May 2021
Thank you so much for your positive feedback. We hope you come and stay with us again soon.